Armani Hotel Milano

I went to Armani/SPA a couple of days ago, and it was such a great experience. Maybe because of Monday there were a few people and the atmosphere was incredible and relaxing. The best part of my visit was the body treatment by Giulia, a lovely blonde therapist. She worked it out with the medium/hard pressure I asked for - this was amazing! I did the Fluidity body treatment with aromatic jasmine oil. What I loved most is that they give you an extra hour in the relaxation area with any treatment you buy. You can sip herbal tea, enjoy the beautiful city view from the jacuzzi, and try the sauna and steam bath, which were perfectly heated. The ice fountain was also a fun and refreshing way to cool off. Compared to other similar places in Milan, this SPA completely worth it, I can highly recommend it.

I recently stayed at what I thought would be a top-tier luxury hotel Armani in Milan, but my experience was far from it. During my stay, my wallet was stolen, and instead of offering any assistance, or even sympathy, the hotel staff was incredibly rude and dismissive. When I reported the theft, they showed no concern and were utterly unhelpful in trying to resolve the situation. It took hours for them to contact the police and they offered no assistance in investigating the matter further. Instead, they made it seem like I was the problem. They claim to have shown me video evidence that the theft didn't happen in the room - this is a complete fabrication - they never showed me any video at all and I was told that no videos of the rooms exist. For a hotel that charges premium rates and claims to be “luxury,” their customer service was shockingly poor. I expected much better from a hotel of this supposed caliber, and I would strongly advise anyone to stay elsewhere if they want a pleasant and secure experience in Milan. Failed security, unsafe premises, terrible service, rude staff, and an overall disgraceful experience.

I was booked at the hotel last week and had my wallet stolen from the room. I had all of my identification and credit cards in it, the lack of which made my trip an ordeal. No one had access to the room other than housekeeping but the hotel defends their staff and was unsupportive throughout the whole process of filing a police report and communicating with us as the resolution of our problem. One would expect that when a hotel has a guest from a foreign country who is unfamiliar with their surroundings in terms of custom and language would be much more attentive to their plight in such difficult circumstances. Sadly that was not the case here either in action or sentiment.

I have been staying in this hotel for a long time since I was a kid. I was considering this hotel as my home in Milano. The interiors are nice. However, unfortunately, the quality of the services has declined very sharply. They don’t provide quality services anymore. They don’t care about the small details. When we arrived to do our check-in, there was no one at the door and we had to ring the bell for someone to come and take our luggage (They operate the same as the 3-star hotels). The quality of food at breakfast is low. The SPA team refused to amend our SPA booking, they are not supportive at all. I tried to speak with the hotel GM, but they refused. I spoke to another person at the reception and he took no action. If you are looking for a high-standard hotel, Armani is not your choice. Armani lags far behind Bulgari Milano and other top hotels in Milano. This will be my last visit to Armani. They have lost a very loyal customer.

"Armani Hotel: Terrible service! Staff were rude and completely ignored us during breakfast—no water, no check-ins. They stood around chatting and laughing. Emailed a complaint to management but got no response. Anyone considering staying here should seriously reconsider. Avoid this place!"