Grand Visconti Palace

We were in Milan for 3 nights/4 days between Christmas and New Year. Actually quite ok so far. Except for the hotel: the purest disaster! Arrival day: 2 rooms reserved/booked/prepaid 3rd (extra) bed missing. In one of the rooms: non-stop hammer-like noise and smell of vomit from the ventilation. After questions> room change. Instead of enjoying the sunny afternoon and exploring the city, we waited in a room from 2 - 5 p.m. Because we were constantly told “Someone will be here immediately”, “The extra bed will be delivered” etc. When we changed rooms, the key cards of the “old” rooms were deleted before we could move our things to the new rooms. Shower towels etc. always had to be reordered (they brought a bag full of products for this - nice, but not the idea). The shower towel dryer in the bathroom didn't work all the time, and we had to listen to what felt like 1001 possibilities as the reason. This continued throughout our stay. When there was finally a discussion with the pool attendant at the hotel pool (we were given too few “entry tickets” at reception - it's a HOTEL pool anyway, where you could easily have checked the guests by means of room numbers [as in the dining room]) and we were reprimanded for this by the receptionist in a very unfriendly tone and in an extremely arrogant manner (as a guest you always have to check pool entry tickets...), our collars burst. The receptionist didn't like this at all and refused to continue the conversation. When we were finally able to leave the next day, there was a queue in front of reception. And experience has shown that the speed of work is not particularly fast.... 😂 As we had already paid for everything in advance and were in a hurry, we handed the room keys to a receptionist and said goodbye. This was also - subsequently - not appreciated. Although we were told during our stay that they would look into a refund (because of all the time, nerves, effort etc.), nothing happened. We therefore contacted the general manager by email and he even wrote back - but only to take a stand for his “oh so great employees”. He can't imagine that we constantly had to wait a long time, that it was noisy and smelly in the first room, that the staff often forgot about us/This+That etc. In short: You can really do without the exchange with the general manager/hotel staff there. They don't take you seriously anyway, you're to blame for everything that doesn't work out, and what's the problem anyway?🤷‍♀️😂😂 For us as a globetrotter family, it's quite clear: Italy/Milano - who knows, maybe again sometime. This hotel: Never, (n)ever again! Absolutely NOT recommendable!

The hotel is located in the center of Milan, everything is very close to everything. We were offered free swimming pool upon arrival which is usually paid! The swimming pool was very nice and has a very beautiful garden outside! Breakfast was amazing had a lot of variety and fresh fruits + the convenience, definitely worth it! Room was cleaned well but wasn't stbat spacious, but that's expected inside of the city so it's acceptable! We had also Lidl very close to us and next to it was the metro station which was extremely convenient! Would definitely recommend!

The hotel is not bad and located directly next to the M3 metro. However, we felt really ripped off. The first photo they publish everywhere is the pool and this is the only reason we chose it despite it being a bit further away from the center than other options. The price on the hotel's website was the same as on booking.com so I thought I do them something good and book directly, saving them the considerable commission for booking. Turns out that the pool is 20 € per person and day but free when using booking.com. What a ripoff. The front desk staff was unimpressed and arrogant -- it's the policy. You try to do something good for the place and you get ripped off in return. No thank you.

A fabulous stay. Upgraded on an arrival with a room overlooking the garden. Extremely quiet room which was very relaxing and the biggest bed I’ve ever seen! Great customer servjce. A cab ride out of the Center or tube which is only a few minutes away to reach. Would definitely recommend. Was slightly concerned after reading some reviews before we arrived but I need not have been worried!

Stayed at this hotel. The shower is horrible water splashes everywhere in the bathroom. Normally it would not be much of a problem in till I slipped and fell cut my face and got bruised up on face and body. Worse yet did not get help from staff. I called reception. Asked for ice and they said sorry we don’t have any. And never even came up to the room to check on me. I am very upset about the customer service. The rooms are ok but I would not get the breakfast package here. I would not stay at this hotel again