NH Collection Milano President

My favorite thing about this hotel is the comfortable bed and three different types of pillows. However, I have a few important points: when I mentioned at the check in that I have sleeping problems because of noise I was reassured that the construction in the area was done only to discover early the next morning that it’s not. Also, the room we were given was exactly on top of a very busy crossroad (cars honking and trams passing) . Finally, the heating in the room could only be controlled by the reception so every time we needed the room to be warmer or cooler we had to call the reception ( yeah and not to mention how loud their central system is, abnormally loud).

The breakfast is good! Awesome spread . Great service by Miah. Went out of the way to help get everything. The ambience and cleanliness is perfect. Loved the pastry section and drink station. Service is at par. Recommend the hotel for short stay.

Hotel is located just a few blocks from the heart of Milan. Staff is outstanding. Breakfast was absolutely wonderful. Room was spotless and other amenities made our stay perfect.

The bed appeared to be made but on closer inspection was covered in hair underneath the duvet. I made this discovery late at night and rang reception, they told me housekeeping would come up to remake the bed (instead of just offering me a new room). Instead a member of staff came up, gave me a pile of sheets without saying anything and walked off. When I tried to ask if housekeeping were coming he threw his hands up and continued walking away. I went to make the bed myself (which was very unpleasant without gloves as the sheets were not clean). They had not given my pillowcases so I had to again ring reception to let her know. She asked me did I really need pillow cases - at this point I was totally baffled by how terrible the service is in a 5 star hotel. Waited another 15 minutes for the man to bring up pillowcases, at this point it was past 2 am. The next day not only was there no compensation/apology offered but even though my bed appeared to have been made properly by housekeeping staff it was again full of hair. This was very strange as the sheets I put on the night before did not have hair on them. At this point I insisted on being given a new room and this one was fine. There was a different man on reception who was more helpful and he let me inspect the room first to make sure it was ok.

Great Location in the city centre. Kinds short walk to the Duomo and the Galleria and Via Monte Napoleone. We drove there and the hotel is VERY HARD to access due to the street being closed off. By sheer chance there is a car park under the hotel you can use. Cost was €40 a day. Getting a taxi is a joke and UBER is a taxi with a meter. The hotel is great but the bathrooms are very dated and the soap cannisters are 1/2 metre away from the shower head. I nearly fell over twice trying to reach it. Apart from that. Great hotel.