Sina The Gray

The hotel staff were extremely helpful in arranging transportation from/to the airport as well as to other cities on our trip. The room was upgraded free and was so very nice and comfortable. The location is central to the city center to walking was a breeze! Would definitely go back!

They are the biggest rogues going. We booked at one price then increased when we came to check out. One of our friends had a better room. Got $100 each night but wouldn’tt offer the same. My other friends were upgraded ( which they hadn’t requested ). On check out were charged Their breakfast is beyond awful. Only good thing is the location. !!!!!

What a treasure! So close to everything -- shopping, the Duomo, Galleria, etc. yet peaceful and quiet oasis. The staff was attentive, friendly and went out of their way to help. Even arriving early, with a worn out bunch of kids, they worked hard to get us into our room as soon as possible - not an easy feat during the busiest season of the year, We stayed in the large "family suite" which consisted of several interconnected rooms that could be joined providing a ton of space for our group of 5. The room was clean, modern, with great AC and nice views of the streetscape. The breakfast each day was solid (just what you need to fuel up, but not over the top) and the outdoor cocktail lounge was a great place to unwind at the end of the day and escape the crowds (while enjoying some serious apertivos). Not sure how anyone could hate on this hotel - it is truly a gem - intimate, yet not pretentious, elegant, but not obnoxious, universal yet still "Milanese". If you are a fan of "bigger is better" chain hotels, this is not for you. Highly recommend for everyone else.

Couldn't be more centrally located, my view out the window was of the Galleria. On top of that, the room itself was awesome, boasting 2 desks, a gigantic bathtub, button-controled curtains in the closet. A couple of quirky features: plant leaves in the sink and toothbrush cups with a hole in the bottom. Importantly, very good value for the money.

The worst hotel! The bed was extremely uncomfortable, you could see the mattress caving, the AC did not work, and the Wi-Fi did not work. Pealing paint in the room. While they provide breakfast, there is no restaurant so not sure how they do it. We didn't stay the night as we couldn't sleep and they didn't do anything about the bed or AC. They charged us for the night and now we are escalating it with Hyatt. The manager never responded to anything. This could be a nice boutique hotel, it needs an overhaul and management that cares about customers.