The Square Milano Duomo

Good location not far from Duomo! The staff are extremely helpful especially Giorgia at the reception desk extremely helpful and helped us choose great restaurants and even a day trip to Como! Very clean rooms and big by European standards!

This is a lovely hotel and ideally located for the Duomo, shopping and exploring the centre of Milan. The rooms are large and stylish, the bathrooms large and well equipped. Breakfast was lavish and service good. Reception staff were helpful and attentive and we had a great stay. The reason for not awarding 5 stars is that , although we stayed for four nights, there were only six hangers in the open wardrobe and then a small drawer below the safe. We were unable to unpack and had to keep our clothes in our suitcases. We asked for extra hangers , but none came until we asked again the next day. All very stylish but not very practical. Coffee pods weren’t always replaced and again we had to ask for these. Overall a ‘recommend’ but some extra shelves and bathroom storage would be useful for those staying more than one night.

Massive rooms with massive bathrooms. Very comfortable bed. Staff was friendly even though the recwption seemed busy. Walking distance from the duomo and many restaurants. Nice rooftop bar with decent wine list and drinks options. Chef's aperitivo menu with bite sizes to pair with. Great view of the city from the top

Perfect location for this hotel, less than a 5 minute walk to the Duomo. The roof top is awesome, great experience. If your room faces the street, you will hear the traffic down below. The bed is super hard, same with pillows. The breakfast is excellent, great selection in the morning. Mark at the front desk was awesome, he helped us with all of our requests and questions. He made our stay even more enjoyable.

Where to start , We arrived at around 11am to be told our room wasn’t ready and to come back at 2pm but they could look after our luggage for us , we expected this to be the case so no issues there, we explored the area and grabbed some lunch and headed back to the hotel around 2.30pm to a quite reception area which made check in quick and easy, we were told someone would bring our luggage to the room, great we thought ….. that’s where the positives end ……. We had booked a family room, however the sofa bed hadn’t been made up, no problem quick call to a rather rude receptionist had someone sorting the sofa-bed and providing bedding within 20mins. We had booked a tour for 5pm, thinking 2.5hrs to freshen up before heading out would be plenty of time, wrong, by 3.30pm (1hr) after checking in we still didn’t have our luggage, another call to reception to see where our luggage was , to be told someone will bring it , it finally arrived at 3.45pm , ok still just enough time for a quick freshen up to make our tour on time , then came the next problem , the shower didn’t work with the dials hanging off the wall , in goes the third call to reception , luckily maintenance were fairly quick to arrive without about 10mins, 15mins later and water all over the bathroom floor the shower was fixed and no they didn’t help clean up the mess , great just enough time for one of us to freshen up before having to take a very expensive taxi due to time, rather than the metro as planned . When leaving the room we also noticed our key cards had stopped working, due to time we decided to speak to reception when we returned later than evening. After our tour we arrived back appx 8:30pm and told reception the keys didn’t work, they checked and said nope they are fine, let me come to the room and try for you , and yep the key worked , however the receptionist opened our room door and closed it very quickly not allowing us access to the room or to see in , I asked what was wrong ? Then I heard a noise coming from the room so I asked if someone was in our room? To which the receptionist said they are straightening your room, odd I thought given we had only checked in 5hrs ago, we were then allowed in to find someone from housekeeping straightening the beds (which hadn’t been used yet), but had left a small bottle of champagne and fruit with a “with complements” note, housekeeping left and said “enjoy” ah lovely, we thought this was an apology for the sofa bed, luggage and shower issues, so we enjoyed the fruit and drank the small bottle of champagne and went to bed thinking all is “forgiven” and let’s move on . However just after 11pm that night my 15 year old son wakes me up to say there is a man at the door asking for the champagne back, half asleep I told my son to close and lock the door and tell the man I’ll speak to them in the morning , the man who i assume was from reception continued to ask my son for the champagne saying he didn’t care about the fruit he just wants the champagne , my son said speak to us in the morning and closed the door, now being fully awake I couldn’t believe the lack of service from this hotel, they made multiple mistakes , coming back in the evening to find people on our room and have the cheek to knock our door after 11pm, after this I couldn’t relax or feel comfortable in the hotel at all, every noise in the room I kept thinking is it someone letting themselves into the room. totally disgusting customer service and for this reason I’d never return to this hotel which is a shame as the hotel itself is lovely, breakfast was great, the rooftop bar has some amazing views and it is close to the metro so very handy for getting around Milan, but due to the customer service or lack of, I would not recommend. And I forgot to mention parts of the wardrobe kept falling off - large panels of wood which wasn’t great either