The Lofton Hotel Minneapolis, Tapestry Collection by Hilton

I MADE A RESERVATION FOR A NIGHT AND NEEDED TO STAY AN EXTRA NIGHT FOR A MEDICAL AND BUSINESS APPOINTMENTS. SIMON WAS AT THE FRONT DESK AND INSTEAD OF EXTENDING MY RESERVATION HE MADE US PHYSICALLY CHANGE ROOMS AT 9 AM WHEN I EXPLAINED I HAD AN APPOINTMENT THEN. AND ALSO MADE A NEW RESERVATION WITH A HIGHER RATE, IT WAS THE WORST COSTUMER SERVICE EVER, HE WOULD NOT GIVE US AN UPGRADE WHEN IT WAS ABSOLUTELLY ADEQUATE. HE WAS NASTY, FULL OF HIMSELF AND HIM BEING FROM COLOMBIA AND ME FROM MEXICO MADE THINGS WORSE. HIS ENGLISH WAS AWFUL AND WAS NOT WILLING TO HAVE A CONVERSATION WITH NE. EVERYTHING I REQUESTED WAS A NO AND HE WAS NOT ACCONODATING OR WILLING TO TALK AT ALL. I WILL NEVER GO TO THAT HOTEL AGAIN AND I HAVE TOLD EVERYONE IN MY FIRM THAT TRAVERLS TO MINNEAPLOS NOT TO GO THERE. AWFUL COSTUMER SERVICE AND AN UTMOST RUDE SIMON ... BE CAREFUL WHEN YOU GO THERE, SIMON ALSO LIES ABOUT RATES AND LOCATIONS OF ROOMS. OUR ROOM FOR THE SECOND NIGHT WAS A HIGHER FLOOR, BUT FACED A BRICK WALL, NO VIEW, IT IS A SHAME TO HAVE AN EMPLOYEE THAT RUINS THE NICE TEAMWORK OF THE HOTEL JUST NASTY SIMON AND HIS ATTITUDE RUINED THE EXPERIENCE FOR ME!

This is a fairly average hotel. While some of the common areas are updated and nice (think 2010s), guest rooms are noticeably older. My room was large (a plus!) with much unused space. The bed was pretty comfortable. Wear and tear was evident: the faux leather on the office chair was flaking off; the door to the closet was stuck and the light in the closet was flickering and old; USB-A ports at the desk in lieu of USB-C. The bathroom was a fair size but the shower (with no tub) still had tub fixtures. It may be helpful for some guests, but I had not selected an accessible room, so it was just odd. Also, there’s a TV in the bathroom you can watch from the toilet! There were consistent water problems; it was somehow impossible to get cold water from the tap, and the shower would fully stop every minute or so. No reason. Maintenance was sent to fix both, but neither was repaired. During my stay the lobby and restaurant were completely dead. My digital key also just stopped working so that small advantage was also lost. A pretty subpar / meh property with a good location. There are better options.

The staff here are outstanding! I cannot express how pleasant, kind, and professional they have been after multiple stays here. The rooms are very clean, hotel connected to the skyway, amazing onsite restaurant. Highly recommend to all headed to MSP!

Staff, wonderful. Cosmos staff, amazing and food was lovely. Beds and room comfortable. Didn’t realize there was a rebranding but same standards. Would stay again. Attended a concert at Target Center and the Skywalk is very easy to use. Valet and security staff were very friendly. Enjoyed my mini stay thanks to this hotel. Will be back!

This is a great hotel in a great location! We were here for a Twins Game, hosting clients. The staff is absolutely amazing, especially the front office manager Romar! He went above and beyond to help us and gave us an area where we could get client collateral together (we had to stuff 60 bags!) Housekeeping was so good, my room was exceptionally clean. Restaurant was good too. I highly recommend!