Sorrel River Ranch

My wife and I stayed at Sorrel in early November. Overall, we were very disappointed. The Sorrel website says it is a "luxury Moab resort", and although the views are amazing, it's way overpriced for the product. The good: we went on an ATV Onion Creek tour from the resort, and the tour and our Sorrel guide were great. The staff tries hard but most are new and not fully trained. We had a good dinner one night (only one other table occupied that night). But we had a not so good dinner the next night and there was only one waiter for an 80% full restaurant. Felt bad for the waiter who tried really hard. Our bedsheets had a rip and should never have been put on the bed. Many of the walkway lights are out so it's very dark. No flashlight in the room. Breakfast was a joke - not served in the main lodge but at a touristy out-building near the main road. Everything for breakfast is pre-made so nothing is made "to order". The actual breakfast is nothing like the menu we had been emailed 5 weeks before our stay. The "daily resort fee" was $157 a night - for what? (pool etc closed). A non-negotiated 20% tip was added to our two dinners (including our bottle of wine). All that seems aggressive especially in conjunction with the $157/night resort fee. Sorrel has internet, but I could not connect to our home cameras - which always works with a cell signal. Seems like Sorrel is throttling data (with a $157/night resort fee??). Bottom line: Sorrel's cost is far from worth it (over $1,000/night + resort fee + 20% tip). Honestly feels like a rip off. There are lots of hotel options in the town of Moab at a variety of price points - all much closer to the national parks. Why not stay in town for less $ and walk to a variety of restaurants?

The best things about Sorel are the location, view, and the excellent restaurant. We visited in November and it was dreamy - only the two of us plus a few more people here and there at the breakfast place. Super quiet, gorgeous crisp weather - and we basically had a private chef! Gary, Andrei, and Portia made our evenings really special. The menu could have been cut way down with so few guests to accommodate, but we enjoyed everything we tried. Since we were the only guests on our last night, Gary made us a personal tasting meal that was incredible. Risotto on the fly - the man can cook! We had beetroot hummus with crispy garlic and chickpeas; risotto with blueberries, pistachios, topped with duck confit; and stracciatella topped with paper-thin sliced pears, mint, prosciutto and lemon oil. On other nights he made a truffle Mac and cheese that I’m still craving, and a special cheesecake for my husband’s birthday. Gary’s food was absolutely complemented by the nice service by Andrei - a true professional straight out of the Yellowstone Club. We were very well taken care of. I was also impressed by the prompt and friendly communication I had with June during my booking process. I had to make some changes and she made it super easy. The room was just ok, nothing to get excited about. But the views are amazing and we prefer spending time out in the valley rather than in Moab. So many great hikes and canyon adventures in the area. There aren’t many options, other than camping, to stay right on the river out there, so it’s worth the price for sure.

A major disappointment. For what we paid and what we received we feel taken advantage of. Sorrel is listed a a luxury resort and is not: the grounds, rooms, lack of staff and lack of quality in the restaurant was anything but luxurious. The property, service and restaurant is in need of a serious facelift and lots of attention to detail. Our room had an air filter in the floor vent which was black and dated 2023. (we stayed October 2024) In the corners up and down where the walls met there were nests of some type of gnats. ugh. Also, for being a remote luxury property we looked forward to spending the evening enjoying dinner and cocktails in their restaurant. The food was one of the worst meals we've ever had, subsequently we ate all our remaining meals off site. Since Sorrel is so remote and takes 25 -30 minutes to get to from the main road we had to change any dinner plans to assure we arrive back at Sorrel before sunset. On check out, the management agreed they are experiencing many changes and offered a resolve which we misunderstood. We thought they took off one nights stay off our bill, which at the time felt like they were making an effort to fairly resolve. They did not, they took off one night resort fee. I do not recommend staying at Sorrel. While walking around downtown Moab we found a brand new hotel HooDoo Moab. Brand new, clean, lots of happy staff, great location, pool all at a quarter of the price.

Overall this was a very disappointing stay for my husband's birthday celebration. There is a serious lack of staff which meant that the bar was rarely open and it was always difficult to find someone to talk to about any issues or other amenities (which also appeared to be permanently closed). The restaurant waiter was great but the food was not worth the rip off price, the flavor was lacking and the portion sizes totally unacceptable; we had planned to eat in the restaurant every night of our stay but ended up driving in to Moab just to avoid the Sorrell River Grill. The rooms are tired, not super clean and not what we expect from a 'luxury' resort. Sorrell is not a $1000 a night resort and does not deliver on any level and we would never go back which is really disappointing!

Beautiful setting and very relaxing, but staffing is a real issue and made the experience chaotic and weird. Definite not up to the level you’d expect for the money. Aman has set the standard for the high end small resort and SRR needs to be retooled or sold to an operator like Aman that can staff and run it properly.