Sorrel River Ranch

A major disappointment. For what we paid and what we received we feel taken advantage of. Sorrel is listed a a luxury resort and is not: the grounds, rooms, lack of staff and lack of quality in the restaurant was anything but luxurious. The property, service and restaurant is in need of a serious facelift and lots of attention to detail. Our room had an air filter in the floor vent which was black and dated 2023. (we stayed October 2024) In the corners up and down where the walls met there were nests of some type of gnats. ugh. Also, for being a remote luxury property we looked forward to spending the evening enjoying dinner and cocktails in their restaurant. The food was one of the worst meals we've ever had, subsequently we ate all our remaining meals off site. Since Sorrel is so remote and takes 25 -30 minutes to get to from the main road we had to change any dinner plans to assure we arrive back at Sorrel before sunset. On check out, the management agreed they are experiencing many changes and offered a resolve which we misunderstood. We thought they took off one nights stay off our bill, which at the time felt like they were making an effort to fairly resolve. They did not, they took off one night resort fee. I do not recommend staying at Sorrel. While walking around downtown Moab we found a brand new hotel HooDoo Moab. Brand new, clean, lots of happy staff, great location, pool all at a quarter of the price.

Overall this was a very disappointing stay for my husband's birthday celebration. There is a serious lack of staff which meant that the bar was rarely open and it was always difficult to find someone to talk to about any issues or other amenities (which also appeared to be permanently closed). The restaurant waiter was great but the food was not worth the rip off price, the flavor was lacking and the portion sizes totally unacceptable; we had planned to eat in the restaurant every night of our stay but ended up driving in to Moab just to avoid the Sorrell River Grill. The rooms are tired, not super clean and not what we expect from a 'luxury' resort. Sorrell is not a $1000 a night resort and does not deliver on any level and we would never go back which is really disappointing!

Beautiful setting and very relaxing, but staffing is a real issue and made the experience chaotic and weird. Definite not up to the level you’d expect for the money. Aman has set the standard for the high end small resort and SRR needs to be retooled or sold to an operator like Aman that can staff and run it properly.

Staff was attentive and knowledgable. Everyone was very friendly and welcoming as well. Great place to go and be part of the natural world, so many great activities from horseback, to UTV to hiking. Amazing food onsite as well. Thank you to everyone at the ranch!

We were extremely disappointed with Sorrel River Ranch in Moab. We had been told how wonderful it was, and the location certainly is beautiful. The price is exorbitant. However, there are literally no services offered. It appears that most of the staff has left and even when we asked to speak to the manager to Better understand what was happening… He did not respond. There was a wonderful new cook who had just arrived the week before and he was doing his best to make up for what clearly was a lack of employees. We paid over $1000 a night and there was , no way that we should’ve paid more than $350 a night. Again, this is a beautiful area but I don’t think this hotel should be able to get away with this charge. I hope they can get it together before anybody else signs up.