Hotel Hermitage Monte-Carlo

This hotel has splendid architecture and our room was comfortable and in keeping wiith the rest of the hotel although some of the furniture was very tired. Some of the service left a bit to be desired - we had lunch in the bar when we arrived and it took 20 minutes for someone to take our order and when we came to pay the bill the three serving staff had vanished and didn't appear for a further 10 minutes. In the end I had to walk to the other end of the bar and request the bill before they disappeared again. When you're being charged €100 for 3 club sandwiches you expect better. It was a similar story in the evening - we got drinks but when we came to pay we had to wait 10 minutes for any staff to appear. It was also irritating that the rear entrance to the hotel is locked at 11 pm so if you are in a room at the far end of the hotel and want a cigarette it's a 100 metre walk each way too exit the hotel via the main entrance. This is 2024, not 1924 so put a key card entry system on the rear entrance like every other hotel in the world. On the plus side, the bed was comfortable, the room was quiet and I slept well. The breakfast was very good and service was impeccable (mind you at €50 for breakfast it should be good). On balance though given the relatively high cost I would not stay here again.

Spent two wonderful nights to celebrate my Husband’s birthday and our wedding anniversary. Had booked an executive room with small patio and sea view. Upon check in Fletcher advised we had been upgraded to a terrace sea view! A lovely surprise thank you. Also, a cake was delivered to our room within ten minutes of arriving. A very nice touch. Room very pleasant and in keeping with Hôtel architecture, yes I agree some furniture a little tired. Had plenty of wardrobe space, drawers and hangers etc. Our mini bar was also locked, which we needed for our water. Reported to reception and rectified immediately. Enjoyed breakfast lovely setting with the glass dome. All staff without doubt professional and courteous. Took coffee and tea in the reception bar on both occasions good service. We ate in the Michelin star restaurant for dinner on my husband’s birthday. My husband really enjoyed the experience but if I’m honest not as good as others we’ve eaten in. Excellent location so close to the Casino Square but a quieter location, which we preferred. Walked to the Palace after speaking with staff at breakfast. The gorgeous sunny, warm and dry weather added to our total enjoyment of Monaco. We shall definitely return The Hermitage. Thank you all.

We stayed with friends for 1 night to attended the Opera This really is a great elegant and upmarket hotel - albeit also very expensive. The staff are very professional and friendly Having said this there were mistakes made which tainted our experience The mini bar was “locked” and even though we asked twice it was not unlocked and yet on our bill there were several hundred euros of mini bar charges. The bill also included other service charges which we did not incur All these wrong charges were reversed but in view of the fact that I again mentioned the mini bar being locked they should not have been included on bill presented to me in check out

My husband and I love Monaco and last year stayed at another location. We opted to try the Hermitage this year and truly enjoyed every moment. The atmosphere is ornate but yet also gives a relaxing vibe. We chose the exclusive room with sea views. Our room was spacious and had calming decor. On our 3 night stay we did use room service and Le Limùm for a few lunches and were very impressed with both. Breakfast was also a lovely highlight. Staff was exceptional and made us feel welcomed every time we encountered them.

I have had a magical time at Hotel Hermitage. It is not just a hotel with a stunning architecture, interior design and world class facilities. It is also a hotel with exceptional customer service ethos. All staff from all departments were very helpful, warm, engaging, well knowledge and always happy to go above and beyond. This experience was well above my expectations and I will definitely return back soon.