Fairmont Le Chateau Montebello

Highlights The location is undeniably stunning, with an enchanting setting and a variety of activities for everyone. The site has a certain charm that makes it ideal for a relaxing getaway or active vacation. Additionally, the bar service located in the basement was a true highlight. The bartender was incredibly cheerful and attentive, creating a warm and friendly atmosphere. We had an excellent time sitting at the bar, enjoying his great mood and flawless service. Furthermore, the on-site massage service was particularly relaxing, providing a highly enjoyable experience that allowed us to fully unwind. Now, let’s talk about the negative experiences: Unfortunately, the price does not reflect the quality of the overall experience: Exorbitant prices: At $594 per night for a room without breakfast included, it is excessive. The continental buffet at $86 for two was disappointing and very ordinary. Room comfort: For the price, the room lacked charm and maintenance. The window insulation was poor, resulting in significant heat loss. We had booked a "deluxe" room, but it did not match the description or our expectations at all. Poor dinner service: The attitude of our server during dinner was dreadful—unpleasant demeanor, curt tone, and no effort to make the experience enjoyable. We felt neglected compared to other tables with larger groups. Billing errors: We were charged for meals and drinks we never ordered, which further worsened our experience. Poorly maintained facilities: The tennis, deck hockey, and basketball courts inside the dome were barely heated, making the activities unpleasant during the winter. We had to play tennis in coats and beanies, which was far from enjoyable. Conclusion Château Fairmont Montebello is a beautiful place, but it is far too expensive for the quality of services and amenities provided. My partner and I were disappointed with certain aspects of our stay. While the bar service and on-site massage were standout experiences, the rest of the visit did not meet our expectations for a romantic weekend. You can likely find a much better experience for a more reasonable price.

I have been staying at this Chateau, off and on, for over 50 years. After COVID we had a forgettable stay but decided to give this venerable institution (will be celebrating its centenary in ~6 years) another chance and were not disappointed. All of the old charm and service were back. Now, if they can only get the indoor pool water properly heated! Great to see Bruno at the lobby bar and make the acquaintance of the concierge, Gregoire, who was everything you expect at a Fairmount.

Busy, very very busy , end of holiday crowd. Great staff and everything was very on point. What an amazing job everyone was doing during such a busy time. The hotel was sparkling. I needed two extra duvets; no issues right there!!! Room 201. Cozy, fresh air, self climate control was wonderful. Spa products, towels great quality. Thank you. Wendy & Martin Diegel

I attended a wedding on December 6, 2024 and stayed for one night at the Chateau. I was a little shocked at the sticker price of the room and the drinks and found the stay to be just ok. The room was clean and so was the washroom but definitely over priced.

On arrival checkin - we went to our rooms to hopefully hurry down to the poor to enjoy the swim and sauna and whirlpool and when we got to the two rooms there was only one robe for the two rooms with 4 people. We had to call down to get the other three robes and it literally took a least 30 mins or more to get someone to bring us the missing robes. We actually even went to the front desk to ask if we can just pick it up ourselves but was told no - someone will bring it to you - yes they did but made us very late and very little time left to enjoy the recreation time before our dinner reservations for 7 pm. The food at the dining room has been below par for the last 3-4 years or so. I do not know if it is change of staff or what. But very much not work the price we paid for the quality of the food. This also goes for the breakfast buffet in the morning. Very disappointed. Also being allcor member - when we got to our rooms - the two rooms had only one little chocolate box with two small chocolates to be shared for 4 adults??? Also the drinks as allcor member was one room with two small bottles of apple juice and one room with one small bottle of bottle juice and one small bottle of mineral water