Hilton Rose Hall Resort & Spa

Courteous staff from entrance to pool ,,,clean comfortable rooms fun, Happy experience Food was delicious..children enjoyed the Waterpark and pool area. I will definitely share with friends to visit this Hilton In Montego Bay Jamaica..will book for summer vacation 2025

This is my second visit to Montego Bay Hilton Rose Hall Hotel, and I am pleased to say that I have no regrets. The atmosphere was truly exceptional, and every aspect met my expectations. I stayed in room 630, and I would like to commend the housekeeper, Ms. Patricia, for her outstanding service. After sustaining a minor injury to my left foot outside the hotel premises, she went above and beyond to assist me, for which I am very grateful. Thank you, Ms. Patricia, and thank you to Hilton Rose Hall for the hospitality. Oh! Let me mention the Spa! The service was EXCELLENT!!I therefore I eagerly anticipate my next stay.

I write this after going to this resort for 10 years. We had a fine time during the trip. When we returned home, however, we received a $250 smoking fee. Neither my wife nor I smoke. I called the resort and left messages. They did not return them. Finally, I got Hilton Honors involved. They eventually connected me with the manager. She told me that they had evidence from house keeping and security that we had smoked in the room. I told them this must be a mistake. The manager listened but, in the end, said that charge would not be reversed. There was no reasoning with them. I have to pay the $250 now. But, that will be the last dollar Rose Hall will ever get from us again. We are going to pick a new report in Jamaica.

A perfectly serviceable but generally unexciting resort hotel, catering primarily to families from North America. More a  3 star plus than a 4 star. As other reviewers have commented, it really needs a major refurbishment (not much appears to have been done since it was built 40 years ago), especially bathrooms, and though some of the common area roof leaks when it rains, there's a team working (very slowly) on fixing that, meanwhile none of the leaks have any effect on guests. The food is average. It's easy to book the service restaurants using the app as long as one remembers to do it soon after 8am the day before, but one goes for a better ambience and having table service – the food itself is no better, and arguably not as good as the main buffet restaurant. The main bar is a disgrace, on an outside terrace with uncomfortable and shoddy metal furniture, probably deliberate to dissuade one staying and asking for a second drink. Staff are almost all charming and helpful (shout out to Dennis at the front desk who resolved our only issue quickly and effectively), the only exception being the Rum Factory duty manager who was far from welcoming and appeared to preside over a chaos of uncleared tables. One can walk across the golf course in 15 minutes to the Rose Hall shops – but just for  the outing, as it's all touristy stuff. Nice bar though. Another 10 minutes uphill walk gets you to Rose Hall itself, one of the scarce tourist attractions in the area and worth an hour or so of your time. Getting to Mo'bay itself, if you don't want to pay inflated hotel taxi prices, is easy – just walk out on the main road and hail a passing Route  (shared) taxi. People will tell you it's risky, but we thought it was not only cheap but fine and fun, if crushed. Maybe not at night, though.

Our stay was mediocre at best. Rooms had very old, outdated air conditioning system that was very loud, the noise from the "club" downstairs was extremely loud until 1am every night, and we were on the 4th floor. Wasn't as big of an issue for us as we were up late most nights anyways, but those with children would find this annoying. Walls between the rooms were paper thin, was woken up one morning by our neighbours TV. One elevator was out of service the entire duration of our stay, one day both were out of service, so the only option was the stairs. The resort had leaks coming from the ceiling all throughout. Food was very disappointing. The restaurants served very bland food, buffet had very few good options. The Italian restaurants pizza was basically a frozen microwave pizza. Very few options for "local" food, we were fortunate to go off the resort to try some actual authentic Jamaican food. There was the occasional meal that was decent, but overall it was sub par. The tipping culture is insane. Every little action taken seems like a tip is expected. Feels like it takes away from the idea of an "all-inclusive". Always trying to sell you something, and for an insane price. Played the golf course one day, couldn't even play 2 holes without being harassed to buy golf balls that they found in the woods. When you arrived at the resort, they try to pressure you into buying a "membership" to book with Playa resorts in the future. They tried to sell us on a $10,000 membership. We sat through the presentation because we just wanted the free gift basket, but what they told us would be a one hour sales pitch turned into over 2 hours. Just a heads up. The only positive would be that they had heavy pours on the drinks, otherwise I can't think of anything else. We enjoyed the weather and the beach, which is really what we came for, but the overall experience at this resort was disappointing.