Hilton Rose Hall Resort & Spa

Me and my family’s enjoyed out stay…a big shout out to NORDIA from guest services who took good care of us who ensure that our room was ready on time and resolved our issues that we had quickly a possible and made our stayed satisfied… and at the rum factory restaurant I wanna thank TANYA the supervisor who made an accommodation for my family cause it was my son birthday and the service was excellent the staffs were friendly and kind I had a tremendous time at the Hilton hote.

Good customer service at the check in and out. The staff was very friendly. The rum factory resturant service was great. The food was really good. All the foods were great at your Hylton hotel. I enjoyed the activities near the beach. I have some crazy fun. My overall experience was really great. That's the type of service I was expecting from Hylton hotel. I'm happy I give you guys a next chance. You really redeem yourself. Thanks again I'll definitely be back soon.

We spent 7 days here on a family trip, and it was a good time, but not quite what we were looking for. The pros: This was probably the best buffet food I've ever had at an all-inclusive. We did breakfast, lunch, and dinner there twice each during our stay. The food at the a la carte restaurants is also excellent, providing you can get a table (more on that). I counted five different options for lunch every day between the buffet, Mangoes, jerk hut, burger bar, and pizza shop. Six if you include the grab and go sandwiches from the coffee shop, which is a unique thing I haven't seen at a resort like this before. Huge shout out to the coffee shop. Excursions were easy to book right at the tour desk around the corner from the lobby. We did the Rose Hall Great House and Dreamer Catamaran snorkeling cruise. Both were great. Most the staff is friendly and attentive, except for the bartenders who all seem to hate their jobs. One exception was Krishna (Kirshna?). Hard to remember as bartenders seemed to change every day, and i don't think I saw any one of them more than 3 days. Our room was clean, comfortable, and had decent views. We did a "mountain view" room and it had a good view of the mountains to the right and the sea to the left. They even have an app that was really helpful to see the days entertainment schedule and look at all the food and drink menus. Speaking of the nightly entertainment, it was...fine. The reggae on Tuesdays and the steel drum band on Wednesdays are good. Everything else was kind of a let down. We accidently ended up at the silent disco one night and that was fun. We rented an ocean front cabana one day and it was probably our most peaceful day. They have butlers that come by about once an hour and take drink orders if you have one. It wasn't cheap ($145) but we thought it was worth it to get away from the screaming kids everywhere. Now, on to some of the headaches. We booked in October back when they had a normal reservation system for the restaurants. Around the new year, they stopped taking reservations and switched all the a la carte restaurants to first come first serve. Basically, the restaurants open at 6 and if you're not in line by 5 you're going to have a hard time getting a table that night, at least at a reasonable time. We elected to pay $100 a day for a butler for the last 3 days of our stay because that's the only way to guarantee dinner reservations. She actually ended up booking them for us for the entire week even though we only paid for 3 days. All 3 of the a la carte restaurants were fantastic, so long as you can get a table. We showed up one night at Seaside for our 7pm reservation and they were turning everyone else away because the waiting list was already too long. They have a set number of buzzers to hand out to guests waiting, but once the buzzers are gone you're going to have to go to the buffet for dinner. On to the biggest issue for us: we're a family of 3 with an almost adult daughter. We were hoping for some R&R this trip while hanging around the pools and relaxing. Do not expect anything at the water park other than noise. Noise from children. Noise from adults who act like children. Noise from the music that blasts from the speakers they set up every day from 10am-5pm. The Sugar Mill Falls water park side of the resort is pure chaos. It's overcrowded. Be down by 6am or you're not getting a pool chair for the day. Be down by 9am or you're not getting an innertube for the day (for the water slides or lazy river). Not that there's much use for the lazy river anyway as it's mostly just kids swimming in it the wrong direction bumping into you and throwing their empty cups in it. People also keep their tubes with them all day and use them on the pool side. It's impossible to access the swim up bar because you have to make your way around 15 people sitting in innertubes who won't leave the bar. It was easier to get out of the pool and walk up to the regular bar. We never went back in that pool after day 3 because you can't even hear yourself think. The beach is okay. You're on the windward side of the island, so 4 of they 7 days they had the red flag up all day (no swimming allowed) but everyone ignored it and went in anyway. The water is not clear at all and usually choppy. The left side beach has a smooth bottom, but you'll want water shoes for the larger beach on the right side. Very rocky and full of seaweed. In closing, the food is some of the best I've ever had, but I wouldn't return here simply because it's not what my family was looking for. Our butlers were fantastic and checked on us multiple times a day every day. They even texted to make sure we returned home safely. If you're a family with younger kids who are just looking for fun in the sun and to tire out on water slides and splashing around, look no further. You've found your resort. If you're looking for some R&R, keep looking.

Even when you don’t have a reservation you can almost always eat at the Fresh Restaurant for delicious all you can eat food. It is very convenient and the staff is amazing. And if you get Britney as a server, you are in for a treat! I highly recommend this resort!

This is our second trip and we will continue to come back. The location is ideal being close to the airport, the setting in serene l, and the staff is absolutely amazing!! You feel like family from the time you arrive and there is always someone to help you out.