Jewel Grande Montego Bay Resort & Spa

We stayed in a 2 bedroom ocean front butler suite. We stayed in building "A". It was a little worn down, but nothing that caused any kind of uncomfort. Our butlers were Shanika and Vinroy - THEY WERE INCREDIBLE! They were happy to help us in any way we needed and came and found us when we were on property to see how our day was and if anything was needed. We had a great time on and off property. The two main bar tenders that we had at the swim up bar were Kerrol (Special K) and Kavoy! They were incredible and the most fun. They created cute friendships with our two sons, and made them feel important and special. It was a beautiful property and very friendly and helpful staff. If we go back to Montego Bay, we would definitely look into staying here again. The weather was perfect and so were the adventures!

My name is Kenneth, I stayed at the jewel grand mobay , they have the best rooms and suits , food was great , but the spa is 10 out of 10 , they have the best staff ever they was hands on , from I step in , I was greeted with the best smile from Amanda and Jodi , they was with me every step , from the infused water to filling out my form , then the two spa attendants , Nicholas , Christal , then here come Akeem , he was of great help when I ask they spa questions, then for my massage , Natasha and Jesica , wow , my female friend came with me , and we both enjoy. This a 4 diamond spay , it’s a world class experience for me , I have been to so many spas , but this experience wows me , I will be back for sure , I love this proper on a whole ,

The resort was impacted by a hurricane on July 3, 2024. Our experience was far from satisfactory when we checked in at this resort. NO backup generator resulted in no power, lights, elevators, or water supply. This left us unable to charge our phones, make calls, or even keep in touch with family back in the States. The resort was NOT equipped for emergencies, lacking essential supplies like flashlights, candles, lanterns, glow sticks, and emergency stairwell lighting. This posed a serious safety and health risk for many people at this resort. My family and I made several attempts to request assistance in finding alternative accommodations but received no response from management. We corporate office, and they assured me that they would reach out to the resort directly and have them respond within three days. Unfortunately, we have NOT received any communication from them. Our experience was far from acceptable, and we did not pay for a vacation we'll never forget in the worst way! I strongly advise you NOT to choose this resort for your vacation in the future. 😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤

I spent 5 beautiful days at Jewel Grande the beginning of Sept. Everything at the resort was great…..service, food, drinks, atmosphere! This is a very relaxing, family friendly property. I will definitely return to Jamaica and Jewel Grande.

Nice on paper and in pictures but definitely not worth the price. The customer service experience reallyimpacted the total trip. Rude and inadequate staff. Not easily accessible for those with physical limitations such as pregnant women and older adults. Surrounding resorts seem to be better equipped, try them instead! I wish we did.