Fairmont The Queen Elizabeth

We chose to stay despite a labor dispute with some workers, even after our booking agency advised us to cancel. The arrival process was smooth, with the valet handling the vehicle. During check-in, the attendant informed us that we had been upgraded to a one-bedroom suite, which was a pleasant surprise, especially since we were traveling with our 4-year-old, who enjoys having his own space. They also gave my son a Fairmont stuffed animal, which he later named “Rocky the Racoon.” He adored it and carried it everywhere, even to bed. The room was spacious and comfortable and allowed us to rest after busysnowy days exploring the city. The staff did their best under the circumstances. They were friendly, informative, and apologized for the situation, even though it wasn’t their fault. They also set up a complimentary breakfast, which was a wonderful gesture, offering everything we needed to start our day. One day, while walking to our room, I casually mentioned needing to buy some water, and the front desk called us over and gave us free bottles, which was greatly appreciated. The location was perfect, connected to the underground and close to all the activities we needed to reach in and around Montreal. My son loved the snow so much that he’s already asking to go back. We’ll definitely return the next time we’re in Montreal!

The spouse was attending a conference at the fairmont and as usual I enjoyed this beautiful hotel from the steam room to the fantastic breakfast and great pizza. The rooms are lovely and the location is perfect. Lots of great restaurants around if you want something different.

To be fair, I have reviewed this hotel before. It is famous, well located, and luxurious. But this time it was different...because the staff are currently locked out by management. So, no food services, the pool is closed, two of the four doors are closed, there is no room service, no room cleaning. To be clear, I have no views regarding unions, strikes or employee demands. But....the hotel was so peaceful, such a quiet stay, amazing sleep !! The few staff I met were so helpful, so wanting to make everything good. I dont need daily room cleaning, I missed room service.....but I still had a great stay.

A really great stay at the Queen Elizabeth. With amazing access to the arena and city hotspots, this hotel provided us with the perfect landing spot for the weekend stay. Well maintained rooms with a great view of the lively streets made this a really nice stay. Customer service at the hotel was top notch, with fantastic food and drink on-site . Would recommend.

I received an email before our stay advising that I was upgraded to the Gold Lounge and for me to check in on the 21st floor. I did that but when I arrived to the 21st floor I was made to feel like garbage by the guy working the desk. He told me and my colleague that we do not belong there and that we need to check in downstairs. We explained and showed him our emails and he agreed to check us in but he explained we are NOT allowed in gold lounge. We tried to escalate the issue but it seemed that no one in the hotel was willing to help. We spoke with the manager and he tried to get us to pay for an upgraded room as he stated that the email for the upgrade was sent to us by accident and that we were not supposed to be upgraded. The staff at the hotel were extremely rude and made us feel like scum. My colleague and I travel for work regularly and we always stay at fairmont hotels but I don’t think we will ever stay at the Montreal fairmont again due to the poor service and rude staff. I have never felt so degraded in my life.