Hotel Omni Mont Royal

We stayed here for 3 nights recently. Location is good but very busy. Parking was an issue as my husband drives a truck. The hotel didn’t even offer us an option other than self parking, which is located adjacent to the hotel. Getting to and from the parking lot was very confusing too. The bellman and hotel staff are all excellent, very friendly and knowledgeable. The rooms themselves are VERY dated. Furniture in disrepair, ripped carpet, flickering lightbulbs, windows foggy (seals gone) with condensation, bathroom mirror damaged, etc. The hotel claims the rooms are soundproof too, which is definitely misleading as we could hear the traffic from the street even on the 17th floor and slamming doors. The hallways are VERY dark, and honestly I think this is done on purpose so you can’t see the disrepair. The only thing we both enjoyed was the shower pressure, it was heavenly. Bed was fairly comfortable so that was a plus too. The elevators are nice and quick which was surprising. The hotel just needs a refresh and would then be stellar. The view, from what we could see of the mountain, was very pretty. Do not pay more for a corner suite, it’s not worth it in the least. Until they refresh the rooms, we would not return.

Amazing view of the mount royal park! Love the friendliness if the staff and location of the hotel. Good walking distance from restaurants and bars. Easy to get from point A to point B if you want to use rideshare. You can’t go wrong with this hotel!

Beautiful hotel right next to convention center. Affordable and luxurious option for business + pleasure trip. Easily walkable to most of the places we went. Always had an Uber a couple minutes away when needed. 2 minute walk to convention center for conference. Lovely flavored ice water available all day. Staff were very nice.

I didn't end up staying here. I had a reservation but needed to cancel due to unrest and safety concerns at the McGill university campus in Oct 2024. I called to cancel my reservation 4 days in advance and shared the safety reasons. They said that I was outside of the cancellation period even though it was 4 days before the reservation date (apparently cancellation dates vary??). A manager was supposed to call me back and never did. I called back a few days later and they said that due to hotel policy, they cannot refund my reservation. My colleague called the same day as I did (4 days in advance) and was able to get a refund. I just registered to be an Omni member but I will never stay here due to the poor customer service. I'm in Montreal at least 10x per year, the Marriott can have my money.

The restaurant service is very variable depending on the service staff. The ladies are good, but the men are terrible. The men like to stay in the kitchen and don't come out, so we can't tell them anything even if we want to ask for something. We never want to visit if they attend us next time.