Sofitel Montreal Golden Mile Hotel

We just returned from a wonderful three night stay at the Sofitel Golden Mile Montreal. We knew they were in the process of a renovation so we did miss the Renoir restaurant and Bar but that didn’t detract from our stay at all. The Sofitel is in a wonderful location, you can walk to so many places, Museums, Shopping, Great Restaurants, Old Montréal etc. All the staff is so helpful and kind from doormen to maître d’s to room service to housekeeping. I am so sorry I don’t know everyone’s names. We were graciously helped by both Killian and Coralie at reception, we enjoyed wonderful service from Louis and Thomas in the breakfast room and we were always very warmly received by Kevin at the door. Last but not least Claude, the sensational Concierge. We have known Claude for quite a few years now. Claude has helped us out on a number of occasions Claude is always so informative, very helpful, professional and kind. We only stay at the Sofitel Golden Mile when we visit Montréal as we feel the service is top notch and the location is ideal. We are looking so forward to our return in May knowing it will be even more wonderful once the renovation is complete. Thank you for a fantastic stay Sofitel Golden Mile!

The worst service you can imagine, in a place that has been under a very ugly renovation since the spring/summer, and promising to have it completed every month! And the renovations look hideous - like the hotel really would rather be a Tiffany jewelry store - lots of turquoise light fixtures that are like folded circles/stylized flowers? And something was brought to our room: the person knocked at the door and before we could even answer, just walked in! As frequent Accor members, we asked for a late checkout (1 pm), and our keys got cancelled at 11! For about forty dollars, you can enjoy a buffet breakfast - most of which you will not eat! We gave them lots of chances over the last 6 months. It used to be my preferred place to stay in Montreal, but we will never stay here again. The Valet service is the ONLY thing that stayed the same - still great.

The hotel needs to be honest and upfront on their website to let guests know that the hotel is under constructions and there are no amenities being offered such restaurant and gym. The rooms look a bit tired. Had we know we would have stayed at a different hotel. On the bright side the staff is very friendly and they try to help.

Rooms are fine. Pricing is a bit of a scam. They failed to tell me at booking that the whole hotel was being refurbished. As a result, although the rooms were ok, the other facilities were not available - e.g. no gym. When I challenged them about this by email, they claimed that it was visible on the website (it isn't) and that it was in my booking confirmation (it was, but hidden away in the small print). Then at the end of my stay they had the gall to charge an additional "Urban experience fee" of $18 per night. This despite actually my experience not matching what they had advertised. They care more about the money than their guests, so I would advise against this one.

Excellent customer service. Very comfortable beds and bed line s and bath linens. I know that hotel is under construction but it is very nice from second floor up Central location. Near major shopping h and restaurants and walking distance to train station. Would highly recommend this hotel