Hilton Moorea Lagoon Resort and Spa

Hotel in disrepair. 3 foot Hole in balcony ceiling. Broken furniture, toilet seat worn to bear wood. Support columns cracked. Service was average at best. Food was average. Way overpriced for what you get

The staff was not gentle and in some cases they did not understand our requests in english. One day there was no continental breakfast, only Tahitian food. This is not fair. Additionally, the egg benedicts were the worst I have ever tried. The sauce is NOT hollandaise sauce….. Food in the restaurant in front of the pool was not good at all. Sauce in the pizza seams as ketchup. Positive points: The bungalows were very tidy. The crepe restaurant was very good. The overall experience does not feel as a 5 star hotel.

Horrible stay! Don’t stay. Awful resort, terrible service. Tried charging us 15,000 for not returning both key cards

Our stay was part of a bucket list/birthday trip that included the Tahiti Hilton, Moorea Hilton and a 10 day cruise. We originally booked the highest category overwater bungalow at the Sofitel, but 9 months out they transferred our reservation to the Hilton as they were going to be closed for renovations. I was assured we would have the highest category bungalow at the Hilton with the best view. Unfortunately our arrival was chaos. No one to greet us, take our luggage, a packed and hot open air lobby, and a long line to check in. When you pay the kind of $ they charge for the overwater bungalows, you expect better. They should have a separate check in for the overwater bungalows. A Holland America ship got stuck in Tahiti for a few extra nights and a whole bunch of their guests had decided to book rooms last minute at the Hilton, which really impacted the experience for those of us who had booked months and months ago. In addition, we did not get the best location/view we were supposed to get, we were supposed to have a Panoramic view and it was not. Only one side of only one row of bungalows has that so be careful what you book. We were told we had an “open water” view…no, we had a partial open water view and the rest was across the lagoon looking at other bungalows. We enjoyed our overwater bungalow and spent almost all our time there. There was not much to see snorkeling, but I bought a floatie in the resort store and loved just floating around in the lagoon. The breakfast buffet was just okay, the one at the Tahiti Hilton was better. Honestly, the Moorea Hilton experience is all about the overwater bungalows, I don’t really understand why anyone would stay in any other category of room as the rest of the resort is just okay and the beach is pretty basic…there are much nicer resorts and beaches in Hawaii but it is the overwater bungalows that sets resorts in French Polynesia apart. We enjoyed ours so much that maybe someday will we try some in Bora Bora. There is some deferred maintenance such as the decks of the bungalows need to be painted and they could definitely be spruced up a bit. We stayed two nights and would have liked one or two nights more!

Everything is fine but to have three Polynesia shows/dinner per week is too much with limited dining options.