Hilton Moorea Lagoon Resort and Spa

This is a beautiful property all the way around, we really enjoyed our stay here. We were up for sunrise everyday and for both sunsets & sunrises, you can enjoy both from the resort. The sunsets from the main pier off the beach and sunrise from the end of the boardwalk where the overwater bungalows are located. The food we had (mostly breakfast) was very good and the view from the veranda where you have breakfast is really nice. Don't leave your plate at the table unattended, the birds will help themselves to your breakfast! We did eat at the Rotui Bar & Grill for lunch once and we found the food to be pretty good. We used the pool a few times and loved it, its a big pool and the temperature is perfect. The snorkeling off the resort is really good. We saw a few Spotted Eagle Rays, Black Tip Reef sharks, stingrays and a plethora of beautiful reef fish. The garden bungalow was really nice as was the private pool we had with the room. A shout out to a few of the people that work there, the staff is excellent. At the front desk, thank you for everything Tuiariki, you excel at your job and they are lucky to have you! Antonia at the Activity desk, you went above and beyond to help us and we appreciate your efforts, helped make the trip that much better! And last but not least, Teva at the concierge desk, you were a great help to us with everything we needed, thank you! We would definitely stay here again.

Hotel beautiful. Restaurant service is awful. One of our meals wasn't received, had to ask several times for items needed. such as napkins, butter, sauce, etc.

Four of us have just finished a seven night stay in Bungalows 92 & 94 respectively. All in all a nice hotel that needs some tlc but it really is a beautiful location. The restaurant, bar and general staff are lovely but the higher management are a bit elusive. One of our party has special dietary needs but they were not willing to speak to us at all. They would only decline any request through the desk staff. On the day of arrival at around 9.30 am we were told that we couldn’t check in until 3.00pm. We asked if there was anywhere we could get a drink and something to eat and we were directed to the breakfast buffet. We were charged $50 per person for basically a coffee and slice of toast each. This was charged to a credit card as we didn’t have a room number yet. On subsequent days, we noticed that people arriving at a similar time to us were provided with a complimentary buffet. We questioned this 3 times to try and get a refund but they were not interested. ‘The Management Says No’ was the reply. Anyway, we enjoyed our stay in the end but I think the hotel should be rated at 4* at best.

Absolutely gorgeous setting and we loved our overwater bungalow experience. I had a small problem as a celiac as the breakfast buffet doesn't have gluten items identified versus gluten free. The chef met with me and then helped me figure what I could eat. Overall the staff are super friendly and a joy to be around. Restaurants are limited, it is a good idea to try some off resort places.

Great venue with attentive, conscientious staff.