Hilton Moorea Lagoon Resort and Spa

I rarely write negative reviews, and I haven’t written one in years. However, this experience warrants an honest and open review. The location of Hilton Moorea is exceptional. The views are stunning, with breathtaking mountain views, and the sunrises and sunsets are to die for. The island of Moorea exceeded all expectations and has quickly become one of our favorite destinations. Unfortunately, the Hilton Moorea Resort was a low point in our visit. Visiting Moorea is an expensive endeavor for most travelers, and when a person makes that kind of investment they deserve a property that delivers on its promises. The Hilton Moorea does not deliver. The problems started as soon as we arrived at our villa. This was my wife’s dream, to stay in an overwater villa. While the location and views are exceptional, the accommodations are in dire need of significant renovations. We were told by staff that some renovations are underway, but after staying on the property, extensive work is needed, and sooner rather than later. The furniture is completely worn and outdated; couches and chairs have no life left in them. Beds are uncomfortable. The wallpaper is peeling and browning at the edges. Sections of the wood flooring and blinds are deteriorating, and the privacy screen between the bedroom and bathroom was nasty. My biggest issue was gaps around the windows with no screens, allowing insects and other critters to enter the room at will. Lizards, roaches, and other bugs crawl around the top of the walls like they have reservations. Hilton tries to explain these situations away by saying that insects are common in French Polynesia. That explanation misses the point. Wildlife is expected in a tropical environment. Visible gaps in guest room windows that allow entry are not. This wasn’t our first experience in French Polynesia, so I want to be clear: this review isn’t a criticism of the destination. It’s a criticism of a property that has allowed maintenance issues to become acceptable. Most disappointing was the complete lack of engagement from management. I raised my concerns at the front desk and followed up by email. Days passed, and I never received a response from hotel leadership. For a property charging these rates, that level of customer service is unacceptable. Hilton Moorea is charging five-star prices for what is currently a three-star property at best. Moorea is incredible. Until legitimate maintenance concerns are addressed, I strongly recommend avoiding this property.

We stayed in one of the overwater bungalows, and I'll give credit where it's due - the lagoon itself was gorgeous. That part of the experience lived up to the hype. Unfortunately, almost everything else about our stay fell short of what you'd expect from a Hilton at this price point. Our room was located right next to the crêperie, which made for a surprisingly noisy stay - not what you want when you're paying overwater bungalow prices for peace and quiet. On top of that, the windows didn't seal properly and would slam repeatedly in the wind. We ended up having to jam a towel into the track just to get them to stop banging so we could sleep. Service was inconsistent and often just not good - multiple interactions were snappy to us which is totally unacceptable. To make matters worse, when we checked our bill, some of our prepaid credits were missing and had to be sorted out. Dinner was another letdown - the food quality didn't match what we've had at comparable resorts. I'm still glad we made the trip because it was a bucket list trip, but I was genuinely frustrated with what I got for the money. We likely won't be back to Moorea, and we definitely won't be staying at this Hilton again.

We had a wonderful time at the Hilton Moorea. Everything exceeded our expectations. Buffet with shows 3 nights a week. Beautiful water. A kept up beach. Great staff all the way around.

Nice hotel in moorea ! Great lagoon . I rate it 5 star although it's not 5 star luxury - not as stuffy and personalized as a true 5 star resort . It's great for family's as well . Everything was great

Great hotel, and the snorkeling at the resort was great as well. There were tons of fish we could see right from under our villa. We keep a very specific diet and the chef was more than willing to work with us. Had the best tuna I had ever tasted.