Hilton Moorea Lagoon Resort and Spa

This resort advertises itself as a 5-star resort but was more like a budget hotel in terms of service. The check-in was extremely slow, with only 2 staff at the front desk during the busiest time in the morning. The resort in general was very under-staffed and we often had trouble finding anybody. The breakfast buffet was disappointing, with plates of fruit covered in flies. We used the room phone to make dinner reservations only be hit with a surprise charge for local calls (beware it cost about 18 USD for 5 minutes). One of the only good parts was interactions with one of the beach staff who was helpful in pointing out the best places to swim for reef shark sightings. The room was decent in terms of cleanliness, but everything else about the resort hindered the experience.

The overwater bungalow was great. We came here for this experience and were not disappointed. We were disappointed that our "panoramic" bungalow was at the bottom of the horseshoe and our "panoramic" view was of the neighboring bungalows and not facing west. This should be disclosed upon booking. The food was not great. It appears that they made a fancy French menu without considering if the staff could execute it. This is backwards. They have to consider the skills of the staff and design a menu that they can do well. My filet was overcooked and the mashed potatoes were gummy. I don't understand why the potatoes were served on a side plate rather than under the steak, or why they couldn't put something green (such as a few asparagus spears) on the plate. The wait staff kept forgetting to bring basic things, such as the water we requested. One of them tried to clear our plates while we were literally still eating! Also, the cocktails were very mid. At nearly $1700 (USD) a night, the view should have been better and the food should have been excellent. We didn't bother with the spa as prices start a nearly $300 (USD) for an hour-long massage. Seriously! Do better Hilton.

I’ve tried contacting this resort for the last three weeks via email and received absolutely no response. After much frustration, I finally had to reach out to another concierge agent at Conrad Bora Bora just to get someone to connect me with their colleague here. This level of service is completely unacceptable. When someone finally did get back to me, I was quoted an upgrade price from a King Deluxe Garden room to a King Suite Garden room that was almost two-thirds the price of booking the suite outright. As a Diamond member, I expected some recognition and reasonable rates, but the treatment here was the opposite. I am deeply disappointed—management clearly doesn’t value their guests, nor do they seem to care about providing basic customer service. Based on principle, I refuse to stay here and will advise others to reconsider. There are better resorts in Moorea that actually care about their guests and loyalty status.

I LOVED the Hilton Moorea and would go back tomorrow if I could. Pros - I booked the King Panoramic Overwater Bungalow was assigned room 83 and it was fantastic. The room was almost at the end of the pier, had a water and Mountain View and was directly over a thriving reef. We spent our entire stay in the water by the room. - The pool and beach were beautiful but didn’t really use it because the lagoon was just so good. - We stayed for 3 nights, which was the minimum I’d recommend. When we left for Bora bora we questioned if we should have stayed in Moorea longer, that’s how much we loved it. -Check-in was seamless. We arrived early and were able to hang out in the pool while we waited for our room to be ready. - The resort provides free snorkels and the snorkeling is incredible!! They also have free kayaks and paddle boards. - The Crepe place is great with the sharks at night. That was my husband’s favorite thing of our entire trip. Cons - Other than crepe place, the food is mediocre and very expensive - rent a car and leave to get food - we did the buffet for the Polynesian dance, skip it - The gym is okay, gets the job done, but leaves something to be desired

My wife and I were celebrating our anniversary at the Hilton Moorea Lagoon Resort & Spa and she had her heart set on a beautiful black Tahitian pearl. After doing quite a bit of research on the best places to buy pearls in Moorea, Pearl Romance was the only shop that consistently stood out with glowing recommendations. We’re so glad we chose them! From the very beginning, their service was exceptional. They arranged complimentary transportation to and from our hotel. Julia picked us up right on time and made the drive incredibly enjoyable. She’s not only friendly but also incredibly knowledgeable — she gave us a wonderful mini-tour of the island and shared so much of Moorea’s rich history and culture along the way. It really made the whole trip feel special. When we arrived at the store, we were blown away by the massive selection of stunning black Tahitian pearls. The variety in size, shape, luster, and settings was impressive, and the quality was clearly top-tier. Julia and Naley took their time with us, answered all our questions, and never made us feel rushed. Their expertise and genuine desire to help us find the perfect piece for my wife made the entire experience memorable and stress-free. We left with a gorgeous pearl that my wife absolutely loves — it’s now a beautiful reminder of our anniversary in French Polynesia. If you’re in Moorea and looking for high-quality Tahitian pearls with outstanding service, I cannot recommend Pearl Romance enough. They turned a simple shopping trip into one of the highlights of our vacation. Thank you Julia and the entire team! Highly recommended!!