Hilton Moorea Lagoon Resort and Spa

We stayed 3 nights using Hilton points. The room was fine and spacious, but dated. The rear deck (which needed re-staining years ago) had lots of bird poo, which they tried to clean each day. The plunge pool was nice, but cold. The beach is small, but good for Moorea. The lagoon views were spectacular. The snorkelling was amazing, lots of fish, eels, starfish, and sea cucumbers. The included use of kayaks and SUP’s was wonderful. Bring water shoes!! We found a poisonous stonefish in the shallows (it was very cute, from a distance). The hotel food is very expensive and average. Service without a smile. If you do not have a car you are sort of stuck there, as the few local food trucks and restaurants close at 3pm or are just not open on certain days. Taxis are very expensive. There is not much in the way of trips on Moorea - snorkelling or 4X4 plus whale swimming/watching at certain times of year.

Well quite where do I start. I wish I had read the deeper reviews prior to booking. Be warned. We booked for 3 nights at $5000 and actually expected to stay at a hotel that was worthy of the price tag. We arrived at 6.00 am to a slow check in. Exhausted we tried to get some breakfast only to be told that we could have the express counter which was rough. We were confronted by a very brash aggressive head of restaurant she was not customer friendly. We were pointed to the little express counter and told to litterally go and sit in the corner. We had to pay $ 70 to have breakfast. And suddenly she become friendly ish. The hotel is so dated it felt like we were staying in a cheap nasty 3 star hotel Sunbeds are just mesh and metal with no cushions. No pool service. They don’t show you to your room and go through things. The vibe at the hotel is just awful because I believe everyone that are guests feel the same. So underwhelming it was unreal. We met a couple as we were leaving and the chap said to me he has never been so happy to check out if a hotel. Isn’t that so sad. Management are awful. The young staff are scared to make any decisions. We were reliably told that this hotel has not been touched for refurbishment for over 20 years. Don’t waste your money. Hilton should be ashamed to have their name on this. I believe it’s owned by a chap that also owned the Sofitel and trades under the brands. We didn’t eat in the hotel we went out to local restaurants because we were told it was so bad.

Beautiful accommodations- snorkeling off the bungalows was outstanding

Great island. We fell in love with it. Stay at the hotel was awesome. Stunning scenery. Great attention to detail.

We stayed at Hilton Moorea for one night during our anniversary trip and booked a King Premium Panoramic Overwater Bungalow specifically for the overwater experience and private deck. We were assigned OWB 87 at the end of the pier. When we returned around 6:20 PM, we found a very large cockroach crawling across our private deck and over our snorkel equipment. We captured it on video crawling directly toward the sliding glass door and then underneath the deck. We later saw another cockroach, or possibly the same one, along the railing near the water. After that, I just didn’t feel comfortable using the private deck for the rest of our stay. We reported it to the hotel and were told that cockroaches are a typical challenge in a tropical environment. I understand that this is a tropical destination, but it was still very disappointing given the premium we paid for an overwater bungalow and private deck. There was also a card inside the room warning guests about cockroaches and termites. We only saw this after checking in, and there was no disclosure when we booked the bungalow. I’ve included a photo of the card. After several emails with Hilton Guest Assistance, Hilton ultimately provided approximately a 40% refund. At 60% of the original room rate, priced at luxury rates, I didn’t feel the overall experience or condition of the bungalow and grounds justified the cost. There were also additional upkeep issues that added to the disappointment. Unfortunately, this really took away from what was supposed to be a relaxing anniversary stay, and we would not stay here again. The one bright spot was Killian from Guest Services, who was incredibly upbeat and kind. He helped us with our bags and transportation to and from the bungalow, and we really appreciated his professionalism. Photos attached for context.