Hilton Moorea Lagoon Resort and Spa

My wife and I were celebrating our anniversary at the Hilton Moorea Lagoon Resort & Spa and she had her heart set on a beautiful black Tahitian pearl. After doing quite a bit of research on the best places to buy pearls in Moorea, Pearl Romance was the only shop that consistently stood out with glowing recommendations. We’re so glad we chose them! From the very beginning, their service was exceptional. They arranged complimentary transportation to and from our hotel. Julia picked us up right on time and made the drive incredibly enjoyable. She’s not only friendly but also incredibly knowledgeable — she gave us a wonderful mini-tour of the island and shared so much of Moorea’s rich history and culture along the way. It really made the whole trip feel special. When we arrived at the store, we were blown away by the massive selection of stunning black Tahitian pearls. The variety in size, shape, luster, and settings was impressive, and the quality was clearly top-tier. Julia and Naley took their time with us, answered all our questions, and never made us feel rushed. Their expertise and genuine desire to help us find the perfect piece for my wife made the entire experience memorable and stress-free. We left with a gorgeous pearl that my wife absolutely loves — it’s now a beautiful reminder of our anniversary in French Polynesia. If you’re in Moorea and looking for high-quality Tahitian pearls with outstanding service, I cannot recommend Pearl Romance enough. They turned a simple shopping trip into one of the highlights of our vacation. Thank you Julia and the entire team! Highly recommended!!

Came for my wedding anniversary. I stayed in the king garden bungalow. Rooms desperately need renovating. Wall paper peeling off everywhere, stains on walls and bed sheets. I would not complain, if it were not for the fact that the room cost over $700 per night! I expected much better quality than what was observed. After check-in, we were welcomed by hundreds of ants swarming the wall near our bed. We were told it would be $650 per night to switch rooms since only premium bungalow was available. Staff at breakfast as nice, but did not appreciate some of the service from waitstaff at restaurants in the evening. Best thing about stay was the sunset views from beach, which were beautiful. We were unfortunately excited to go home after spending several nights here. Almost debated going back to Hilton Tahiti for last few nights.

We stayed for 5 nights from the 8th of April in an overwater bungalow including breakfast. We had originally booked at the Sofitel but as their renovations overrun, we were moved to the Hilton. What a disappointment, this is no way a 5-star hotel, this is 4-star with 3-star service. We arrived around midday so were unable to get into the room, so we asked the concierge to get us a taxi to the local supermarket, she advised it would be 35 mins, over 75 mins it still had not turned up. . We were sitting in reception, and she did not follow up at all. We ended up getting our own through an app. The taxi was 3000xpf and they waited for us for about 10 mins. There was no recognition for being Hilton honour members either. We were allocated villa 59 which was next to the crepe restaurant. The villa itself was quite large with a big bathroom. Yes, it was worn slightly but nothing too bad. The villa faced east into the lagoon. There were no slippers (in a 5-star hotel!?) , it had a safe and robes. There were also 2 reuseable water bottles in the room to use with water refill stations around the resort. There was a fridge with 1 bottle of water, 2 beers and 4 soft drinks that would be restocked each day (free to use). The main issue was that the whole villa shook A LOT. Every time a buggy went past the whole building vibrated, and this was not a subtle feeling, this lasted from around 0630-2300 each day. There is no turn down service. One night it was raining, so we called for a buggy, it did not come. When we came back from dinner we asked for an umbrella at reception (they don’t put them in the rooms) but they just said ‘No, they’re all gone’, they didn’t even go to see if they had any out the back or apologise. Also, one morning the gluten free bread had run out, when you asked if they had anymore the answer was just ‘no’. One afternoon we went to the pool for a quick dip, whilst we were there, we saw a family report that there were faeces in the pool. They did nothing, did not remove it or close the pool, disgusting. Most of the staff we came into contact with were grumpy, the exception were the 2 pool guys that deal with the paddle boards etc (not ones the faeces were reported too) and the lady at the crepe restaurant. When we checked out they refused to give us Hilton points for our room charges (the rooms was not booked direct which we knew would not count, but incidentals should be different, but not according to the Hilton policy, which is weird considering IHG and Marriot to award points for any charges separate to the room booking). We ate out at Holy Steak house, Rudy’s and Moorea Beach café, Holy’s was by far the best – all 3 pick you up from the car park at the front of the hotel. There is little marine life around during the day, just a few fish, but at night the sharks appear under the crepe restaurant which were great to watch. This stay almost ruined our experience of French Polynesia, luckily our next stop in Bora Bora completely saved it. The Hilton could be so much better if they put some effort into the service delivery, do not waste your money staying here.

We went to the restaurant as guests and Hilton Honors members. The food was ok, service was not ok. We ordered food to go when we ordered our dinners and were told “we can get that going now” when we paid. Was less than an ideal experience. And to top it off, we were charged for a bottle of water without being asked. Will not return.

We vacationed as Travel Agents on a trip with family. We arrived as a family of five on a bus with numerous people. For reasons unknown, our group of five were told to have a seat, so we did comply, sat quietly, confused. Staff then proceeded with guest information clip boards to check in over 20 guests whom arrived with us, and they received orientation about the resort as we sat and watched. No one, absolutely NO ONE acknowledged us sitting there looking perplexed. After we watched the Lobby clear, we decided to ask the check in agents about US. Two of them reached down with no effort locating clip boards with our names and then checked us in with no apology for being left unattended. No orientation like the others. We had to pry out of them information about the resort. (THIS WAS NOT A GOOD START) We got the worst positioning for our room category ( Garden Bungalow, plunge pool) and were not happy, but that comes with hotel bookings. Perhaps, positioning would have been better if we were treated with the same care as the others during check in. We felt pushed aside and that the larger group was given priority. To be brief about our stay. Pros: Very small but lovely scenery and grounds. FANTASTIC on site beach and snorkeling. Good breakfast included with package. Great location on island. Cons: Horrible lunch and dinner food and EXTREMELY overpriced. Nasty attitudes for no reason at Rotui. Dated Rooms. Dated Pool. Dogs barking and what sounded like dog fighting each night, non stop, ALL NIGHT close to our Bungalow 25. Luckily, we rented a car for a couple of days so we were able to find local food off property and able to tour the beautiful island of Moorea. I would not recommend this resort until it meets the standards of the Hilton brand name with better training and much needed property renovation.