Hilton Moorea Lagoon Resort and Spa

We stayed in one of the overwater bungalows, and I'll give credit where it's due - the lagoon itself was gorgeous. That part of the experience lived up to the hype. Unfortunately, almost everything else about our stay fell short of what you'd expect from a Hilton at this price point. Our room was located right next to the crêperie, which made for a surprisingly noisy stay - not what you want when you're paying overwater bungalow prices for peace and quiet. On top of that, the windows didn't seal properly and would slam repeatedly in the wind. We ended up having to jam a towel into the track just to get them to stop banging so we could sleep. Service was inconsistent and often just not good - multiple interactions were snappy to us which is totally unacceptable. To make matters worse, when we checked our bill, some of our prepaid credits were missing and had to be sorted out. Dinner was another letdown - the food quality didn't match what we've had at comparable resorts. I'm still glad we made the trip because it was a bucket list trip, but I was genuinely frustrated with what I got for the money. We likely won't be back to Moorea, and we definitely won't be staying at this Hilton again.

We had a wonderful time at the Hilton Moorea. Everything exceeded our expectations. Buffet with shows 3 nights a week. Beautiful water. A kept up beach. Great staff all the way around.

Nice hotel in moorea ! Great lagoon . I rate it 5 star although it's not 5 star luxury - not as stuffy and personalized as a true 5 star resort . It's great for family's as well . Everything was great

Great hotel, and the snorkeling at the resort was great as well. There were tons of fish we could see right from under our villa. We keep a very specific diet and the chef was more than willing to work with us. Had the best tuna I had ever tasted.

We stayed at this resort for the first part of our trip, and while the property itself is beautiful, our overall experience left us disappointed. The grounds are very well maintained, clean, and beautiful, although the resort is on the smaller side. The breakfast buffet was one of the highlights of our stay, with a good variety of options and consistently good food. Unfortunately, the customer service was below par. Throughout our stay, many of the staff members seemed annoyed whenever we asked for assistance, rather than welcoming. We also spent time at the beach, but no one came around to take food or drink orders, which was surprising for a resort of this caliber. The dining experience outside of breakfast was underwhelming. Most of the food we ordered was not very good, especially considering the high prices. We also ate at the crêperie. While it was fun watching the fish and sharks swim by during the meal, the crêpes themselves were just average at best, although the service there was fast. The biggest disappointment happened after checkout. I accidentally left three dresses hanging in the closet. I called the hotel that same evening and asked if they could locate them and have them delivered to the next resort where we were staying. They were only able to find two of the three dresses, despite my calling so soon after we checked out. Losing one of my dresses was frustrating and left a poor final impression. Overall, while the resort is attractive and well maintained, the service, food quality, and handling of our lost belongings did not meet the standards we expect from a Hilton property. There are many wonderful places to stay in Moorea, and unfortunately, this is not a resort we would choose to return to.