Hilton Moorea Lagoon Resort and Spa

The service at this hotel is out of sync with the prices charges. First, it was nearly impossible to reach the hotel by phone or email before our stay to ask some basic questions. I called no less than 6 times (incurring long distance charges) and only got through once. I sent emails to 5 different email addresses found on the official website, from the phone call, and from travel forums— not a single email was answered. In contrast, we received proactive emails from the Westin Bora Bora ahead of our stay and all emails I sent were addressed within a day or two. Check in was chaotic - we had to wait in two different queues. And there were multiple people sitting behind desks at reception- including the “head of reception” not helping the many guests trying to check in. Our baby got sick and was napping in the room. There was a grounds crew trimming bushes right next to our bedroom window keeping her from sleeping. I called the front desk and asked if they could do another area and come back. The person at the front desk said “no, they need to finish “. The one glimmer on service was Laetitia, who was kind, efficient, and helpful. Pool towels require a towel card (annoying… and at this price point, that seems out of sync) Food was not great. Breakfast buffet had some nice fruits and crepes, but otherwise limited appetizing options. Snorkeling is the star of the property. Glad they’re keeping the reef protected and thriving.

We were assigned a Garden King with a dipping pool. #29. It was very comfortable. The service around the resort was unexpected! Our bags were delivered to our room. The atmosphere was magical. We snorkeled at the resort. Staff was friendly and breakfast atmosphere was heavenly. Thank you! Trés Belle!

Our stay was amazing! Everyone was so nice and the lagoon right outside our room is great! The water is like nowhere else we’ve ever been

We have been to the French Polynesian islands many times but this was our first time staying in Mo’orea. The island is breathtakingly beautiful. We stayed in the over water bungalow. A few things that we loved: The food was good and prices were reasonable and the food portions were great. I love the shallow lagoon around the property! Because we travel this time of year annually, there are no waits for equipment, water gear, lounge chairs, etc. Another positive was access to water/ice stations throughout the property. Some aspects that were less than pleasant but not deal breakers included: We are Diamond members and there was a sign for Diamond check in but inadequate service for the desk. Our rooms were cleaned late in the day. We are used to a mid day clean and an additional turn down service in the late afternoon/evening, which didn’t appear to be a service at this location. We are also used to having late check out which wasn’t an automatic accommodation here. Essentially there were aspects we needed to adjust to after being at Conrad properties. Overall, the views are spectacular and the staff is amazing! A special mention to Pierre, who is an incredible guy who loves his job! He went above and beyond to ensure we had a great time. Our total stay was & days. Because we love the community and the staff, we are definitely considering returning, but for a shorter stay, en route to our regular location.

Outstanding trip and location. Staff was very accommodating and the location can’t be beat First time in this region and definitely worthwhile. We’re pretty well traveled and this operation was relaxing and low key vs say Hawaii which is also beautiful but way to crowded and too commercialized and resort oriented. This place has a better more laid back vibe .