Hilton Moorea Lagoon Resort and Spa

I booked this Hilton hotel in Moorea. In fact, ten months ago, I initially reserved the Bora Bora Conrad, but that hotel decided to renovate in February, so they canceled my reservation and recommended that I experience another Hilton hotel in Tahiti. As a result, I chose this one, partly because there aren’t many options on Moorea. However, this has been the worst Hilton I’ve stayed at in the last decade. From the time I completed the booking until the day before check-in, no one contacted me. Yesterday, I realized that I needed additional transportation from the airport to the hotel, so I emailed the hotel, but no one replied. I also asked the concierge at my previous hotel to call them, but there was still no response. Finally, around 9 p.m., someone answered the phone and arranged a taxi for me. Upon arriving at the hotel, the front desk staff were all busy and completely ignored me. A gentleman eventually assisted me with check-in but did not mention my membership status or any benefits. The room assigned to me was exactly what I had booked, and it was even located at the edge of the hotel. I tried to ask if I could have a one-hour late checkout, but I was rejected. When I inquired about booking a taxi to the ferry terminal and purchasing ferry tickets, he provided no answers either. After check-in, we headed to our room at the edge of the hotel. The staff promised that our luggage would be delivered to the room by a porter. However, my wife and I waited for half an hour with no progress. I returned to the front desk and found the staff chatting happily, while my luggage was still sitting in the same spot. I had no choice but to drag the heavy suitcases to the room myself, and the path there was not very convenient, and I even been questioned by a staff saying “where are you going?” I understand that Hilton Diamond members are no longer the top-tier elite members, but I thought it still meant something. This has been my worst Hilton experience this year and the worst hotel experience overall. I would never recommend this place to my friends.

I found ants on my plate; the manager replaced it but put the ant-affected baguette back. We totally lost our appetite. 🤮

Location dreamy and fabulous . Atmosphere very friendly and relaxed, we were made very welcome. Our room was close to all the amenities and the private small pool was private and ideal for cooling off. It was good value for money, but could have benefitted from less expensive shops, and an ice-cream shop.

Arrived at hotel at 11am & despite it being low season & the resort being very quiet there was still no flexibility on the 2pm access to our room. Our overwater bungalow was tired, although the bathroom appeared to have been refurbished - the bath having been removed resulting in a huge wet room space. The saving grace was the amazing snorkelling straight off our rather shabby deck. We are not big breakfast people. A coffee plus fruit or a croissant is all we look for . Only breakfast option was to pay the big bucks for the buffet. The cafe by the pool started serving drinks at 10am but no pastries or other breakfast offerings . We did enjoy the crepes from the over water restaurant & the buffet at the local show night was impressive. The whole food offering needs a rethink. Only 1 restaurant offering lunch. Hopefully this resort is on the Hilton’s list for a make over

We had a great experience at the Hilton. We did arrive early and wasn’t allowed to check in at that time. They did allow us to shower at the gym, use the pool and full access to the facilities. The rooms were available right at 2:00 and lucky us we got a free upgrade. The food at the bar was great, we had pizza and the tuna/poke. The free beverages in your fridge were great and the free snorkeling gear was amazing and so MANY FISH to see. They allowed us to use the facilities again when we checked out at 11:00 am and didn’t leave until 4/00. Used the showers in the gym and saved $200 by not using the late check out option. Rented a car for 24 hours from the hotel which was super convenient and easy! We used the free shuttle to Rudy’s for dinner twice! They pick you up take you to dinner and bring you back. Would recommend and definitely would stay at the Hilton again.