Hilton Moorea Lagoon Resort and Spa

We were exceptionally disappointed for a supposed five star hotel , when the door to the mini bar was opened the entire unit collapsed and everything fell off it... we had to go to reception twice to get it replaced , the replacement had huge chips out of the wood and the maintenance guys had to saw up some wood blocks to steady it The safe did not work nor did the bedside light. They two had to be replaced . The food is atrocious and we decided to eat out every night and found most people we talked to were also very disappointed. It is frequently mentioned in reviews. The staff try very hard but didn't even seem surprised when my husband on check out asked to speak to the manager and couldn't so the staff member said hold on let me get a piece of paper to note this all down. It is a worry that they did not even raise an eyebrow as he detailed everything wrong in the room . The finale was as a Hilton Gold member we were told we would get no benefits nor any points as it was booked by a travel agent.... so not much point in being a Gold Hilton Honours member !

The facility was clean and exceeded expectations. The rooms were amazing! The thing that made the trip so wonderful was the staff. In particular, Tehotu was amazing. He went above and beyond his job duties. He made each guest feel like family!

Amazing place! Loved our stay here

The hotel itself is absolutely gorgeous however, we were charged for our accommodation TWICE - both upon arrival and departure. As everything is in Tahitian Francs, i questioned the charge at the end of our stay but as we had to rush to a ferry back to Papeete to make a flight back to Australia, I didn't pay enough attention and it turns out that the card they held (which was only authorised to hold AUD300) was charged AUD4,880.81 which included the accommodation component again which was AUD3,622.03!! We contacted Hilton Moorea as soon as we arrived back in Papeete from the Hilton Papeete hotel and were assured that a reversal of our initial payment (AUD3,622.03) would be made immediately however 5 days later, and after many calls between Hilton Moorea and Hilton Head office, we have gone absolutely nowhere towards a resolution. Given that we only approved a holding of AUD300 and they charge a total of AUD4,880,81, I'd say there's some serious fraudulent activity on their behalf. Beyond disappointed that they simply didn't reverse the over payment. I understand that mistakes happen but the way this has been dealt with is disgraceful. Considering we had such a lovely time during our two night stay, it's so sad that our holiday has been ruined by their negligence. If staying with Hilton anywhere in the world, TRIPLE check that you have been billed correctly.

Excellent food, good services