Hilton Moorea Lagoon Resort and Spa

Just finished an amazing stay at the Hilton Moorea. The hotel and grounds are beautiful and easy to get around. We stayed in a Garden Bungalow with Pool and loved it. It was very quiet since we were in #28 which is a little further out. The room was large and very comfortable. Our only issue was the wifi connection was spotty unless we were in the lobby or beach area. The staff is very friendly and helpful. The beach area is great with plenty of chairs and easy access to the lunch restaurant and pool area. The snorkeling in the lagoon was good - plenty to see and not crowded at all. We were also able to paddleboard which was a nice way to see the area. We did a couples massage which was excellent and actually reasonably priced for a resort. The hotel arranged dinner reservations in the next town including a free taxi to/from. We ate at all of the resort restaurants. The breakfast was wonderful but should be included in the room price. The other restaurants were good but food is quite expensive even in the grill. We really enjoyed our stay at the Hilton and would recommend it to others.

TL:DR Beautiful snorkeling, poor service, profit over people. Pool/beachside guys are the best people there. We returned for an anniversary trip to the Hilton Moorea for a vow renewal. The location is magical, everything else is average at best. We were traveling with family and requests NON adjoining rooms, but close by if possible. At check in we were given adjoining rooms with no mention of our preference that was sent. After seeing that that both the deck and inside doors adjoined, we requested a move. To the positive, they immediately found a room for us. So, did they just miss the request? Unknown. Also very little to no information was given about the hotel other than a map. The new room was smaller and much much more outdated than what we were in previous, so perhaps they just didn't want to put us there initially? Multiple outlets were non functional. From there forward they continually mixed up who in our party was in what room sending items to the wrong place. When we moved rooms we left a welcome bottle of wine behind. No big deal, hope the next guests enjoyed it. But then one afternoon we returned to the room to find a bottle of champagne on ice! We were excited and called the front desk to see who had sent it (the hotel b/c of our vow renewal, family, friends etc) so we could thank them. They said they would check. A few min later they called back and said it was delivered by mistake and they were on the way to come collected it immediately. Feels like some low budget hotel behavior more than a 5 star. The vow renewal itself was beautiful, but it's just an add on for the hotel. They treated it the same as if we had booked a jet ski. Nothing special, don't pretend to care or try to make you feel special in any way. You are an afterthought, thanks for the money. We knew the food is expensive, but the quality of food and the service is appallingly bad for the price. Wait times are high (even for a drink order or water), dishes are delivered incorrectly, most staff seems to be going thru the motions and doesn't much care. At zero of the meals were we asked if we wanted a second drink. The menu is small and unchanging, quickly becomes repetitive. One night we were unaware/informed the dinner show was on ($100ish/person add on), and the beachside restaurant was closed. We walked out to the creperie and were told they were full and we could not dine there tonight. Which left...room service only. Called room service number which actually connects to the front desk. They transferred me to room service and no one answered. Tried a second time, same thing occurred. On the third try I explained my problem and the front desk said "oh well you should probably go to the creperie, room service is very busy on show nights." Eventually we connected with room service and the food came relatively quickly (a pizza). I asked how their night was and they responded "oh its been super slow, always is on show nights". For a special few days they were refinishing the check in desk, sidewalks and other exterior repairs. Extreme harsh chemical smells from the desk work, sidewalks closed for patch and painting forcing guests to walk in the driveway or the road out front. Then, once completed, a special table was set out one morning and Hilton executives dined. Asking a few employees they said there was an inspection/visit happening from their boss's boss. Luckily for them they didn't have to order and dine in any of the available options for us guests. The nicest and hardest working people there are the guys working the beachside/poolside area. You can check out snorkel equipment, SUPs, kayaks. They also will take drink and food orders. All four of them should be promoted to management and given massive raises. On the way to the airport we had dinner at the Hilton Tahiti. That hotel is 10 times better than this one. Staff is attentive and kind, food is outstanding, facilities are great. Same pricing for food, but feels like you are treating yourself. Hard to even believe they are both Hiltons. The snorkeling at the beach is hard to beat in size and wildlife. But the rest of the hotel has gotten much worse and likely has discouraged our return. At this price point I would say its a 3 out of 5, but only because of the snorkeling and beachside experience. Take those out, at this price point its a 2 out of 5 on a good day.

Excellent service moeava was amazing made our night wonderful

This resort advertises itself as a 5-star resort but was more like a budget hotel in terms of service. The check-in was extremely slow, with only 2 staff at the front desk during the busiest time in the morning. The resort in general was very under-staffed and we often had trouble finding anybody. The breakfast buffet was disappointing, with plates of fruit covered in flies. We used the room phone to make dinner reservations only be hit with a surprise charge for local calls (beware it cost about 18 USD for 5 minutes). One of the only good parts was interactions with one of the beach staff who was helpful in pointing out the best places to swim for reef shark sightings. The room was decent in terms of cleanliness, but everything else about the resort hindered the experience.

The overwater bungalow was great. We came here for this experience and were not disappointed. We were disappointed that our "panoramic" bungalow was at the bottom of the horseshoe and our "panoramic" view was of the neighboring bungalows and not facing west. This should be disclosed upon booking. The food was not great. It appears that they made a fancy French menu without considering if the staff could execute it. This is backwards. They have to consider the skills of the staff and design a menu that they can do well. My filet was overcooked and the mashed potatoes were gummy. I don't understand why the potatoes were served on a side plate rather than under the steak, or why they couldn't put something green (such as a few asparagus spears) on the plate. The wait staff kept forgetting to bring basic things, such as the water we requested. One of them tried to clear our plates while we were literally still eating! Also, the cocktails were very mid. At nearly $1700 (USD) a night, the view should have been better and the food should have been excellent. We didn't bother with the spa as prices start a nearly $300 (USD) for an hour-long massage. Seriously! Do better Hilton.