Hilton Moorea Lagoon Resort and Spa

We stayed at this resort for the first part of our trip, and while the property itself is beautiful, our overall experience left us disappointed. The grounds are very well maintained, clean, and beautiful, although the resort is on the smaller side. The breakfast buffet was one of the highlights of our stay, with a good variety of options and consistently good food. Unfortunately, the customer service was below par. Throughout our stay, many of the staff members seemed annoyed whenever we asked for assistance, rather than welcoming. We also spent time at the beach, but no one came around to take food or drink orders, which was surprising for a resort of this caliber. The dining experience outside of breakfast was underwhelming. Most of the food we ordered was not very good, especially considering the high prices. We also ate at the crêperie. While it was fun watching the fish and sharks swim by during the meal, the crêpes themselves were just average at best, although the service there was fast. The biggest disappointment happened after checkout. I accidentally left three dresses hanging in the closet. I called the hotel that same evening and asked if they could locate them and have them delivered to the next resort where we were staying. They were only able to find two of the three dresses, despite my calling so soon after we checked out. Losing one of my dresses was frustrating and left a poor final impression. Overall, while the resort is attractive and well maintained, the service, food quality, and handling of our lost belongings did not meet the standards we expect from a Hilton property. There are many wonderful places to stay in Moorea, and unfortunately, this is not a resort we would choose to return to.

Way overpriced for what you get, a tired old resort way past its prime with poor but expensive food selection. Service is just average.

We just stayed here 4 nights (June 2026) to start our trip. I'm glad we started here and didn't end here because this is basically like the training bras of Polynesian hotels. If you don't know any better and just need something that feels like you're getting everything you need, and you don't stay anywhere else to compare it, then it's...fine. the lobby is pretty and the property gives a good impression upon arriving. The check-in desk doesn't have any sort of line so if you're waiting with others to check in (which happens often because there are only ever 2 people working the front desk) then you sort of awkwardly bunch up around the lobby seating area. There is basically no phone reception so it's nice they give you WiFi access even before your room is ready. They gave us a promo at check-in for a discount on the Jet Lag massage so we immediately booked one and I will say, it was AWESOME, so I gotta give em credit for that. The Spa was great, and very affordable compared to other higher class hotels on the islands. It was like $130 for 50 minutes which is cheaper than I pay at home! We both fell asleep multiple times during the Jet Lag massage and I felt so rejuvenated afterwards. It's super clean and has a great vibe. Spend your time and money at the Spa not at the restaurants, which basically suck. The only good meal we had was breakfast, but luckily you're not stranded at the resort so I advise leaving for lunch and dinner if you can....there are several great places nearby you can walk to...a Thai place, a delicious poke and smoothie/acai place and an outdoor food truck hall. Make a reservation at Ke'iki, a local restaurant that's sooo nice. We got a garden bungalow, not an over water one...we've stayed at much nicer over water bungalows before, but again, these are basically the starter kit for OWBs, if you never compare it to anything else you'll be happy. But they're small and many of them have ZERO privacy. We were looking straight into so many bungalows and onto their decks while having drinks at one bar, eating crepes at the Creperie, etc. It would be super awkward, and loud, if I was staying in one that was like 10 feet from the Creperie. The garden bungalow was roomy, had outdoor decking surrounding 2 sides with privacy walls, and a plunge pool. We much preferred this. If you want better OWBs the ones at the Westin Bora Bora are way nicer (and pro tip: the ones that face the lagoon have way more privacy than the ones that face the mountain). We were disappointed with every meal we had there other than the included breakfast which was very good and had plenty of options. But every meal we had outside the hotel was great. It was $34 for one crepe at the Creperie. The only cool thing was that it's over water so fish, rays, and sharks often swim by which is cool. (Another tip: Go get the smoothies at the base of Magic Mountain for breakfast, either before or after doing the trail). Also, they give you these cards that look like room keys but they're for towels and snorkeling equipment...you have to exchange the cards for the equipment, and then when you return the equipment you get the cards back. The only problem is that station is hardly ever staffed, which is super annoying and frankly confusing because you just stand there wondering how to get towels or a snorkel, and same when you go to return them. There are almost always confused guests standing around waiting for someone to come back to that desk. After day 1 I learned that if nobody was there I would just walk behind the desk, take 2 towels, and leave my towel cards on the desk, and same when I returned the towels....all while other new guests who didn't know better stood there for 5 minutes waiting for someone. Eventually I started educating other guests to just take towels and not bother waiting for a staff person. Hilton, if you're reading this: For the prices you charge, you can afford to pay someone to stay behind that desk ALL DAY. There should ALWAYS be someone there, even if it's multiple people taking shifts, because guests are constantly taking and returning towels and equipment throughout the day. Your mgmt should have a simple rule: "Equipment desk is never to be empty ". Also, if you're reading this, educate guests that they must use the TV to 1) check messages and 2) see the room service menu. We didn't know either of these and our room phone had a blinking "messages" light but when we called the messages line it said we had no messages. That's because that is different then a message they deliver through your TV, which nobody told us. We also searched the room for 10 minutes for the room service menu before calling only to be told we have to pull it up on the TV...which was actually difficult because the remote (or the TV) wasn't responding to some inputs on the remote so it was a huge pain to navigate to the menu. So overall I'm being generous when I give this hotel 4 stars especially given the room rates and the crazy high menu prices at the medicore-at-best restaurants. Also, we and several other guests regularly had our credit card declined, even though our banks/credit card companies were not declining the charges. They tried to charge my card 4 times at checkout because it kept declining at their terminal, but after an hour on the phone with by bank and doing the transaction live, the hotel still declined it...and every other card we had. It was a huge pain and Hilton blamed our credit card, while the credit card kept blaming Hilton. We have top tier cards with excellent service (Chase Sapphire Reserve and Alaska Atmos Summit) and theor managers said "This is definitely a Hilton issue, we're not declining these charges" but the front desk refused to help. This was incredibly frustrating and even with other guests we met in the lobby saying this was also happening to them, the hotel had no interest in investigating what might be going on with their merchant machines or back end system. They just kept saying our card was declining and demanding another form of payment. So that definitely soured our last day there. Now I have 6 pending charges for the same amount at checkout at the hotel that I'm hoping drop off otherwise I will have a lot of chargeback work to go through. I wouldn't stay here again but I know some people will be perfectly happy with it. For comparison, we also stayed at the Westin Bora Bora which is head and shoulders nicer in every way, especially room quality, food quality, and service.

We absolutely loved the Hilton. We stayed in an over the water bungalow which was fantastic. The property was very lovely. We had breakfast each day in the restaurant and lunches and dinner at the pool restaurant. We enjoyed the food at both. We also ate at the Toatea crepe restaurant. That was delicious. Highly recommended.

We were quite nervous about our stay given the mixed reviews but were more than pleasantly surprised. The service was warm and helpful especially the guest relations at the pool. We splurged for a panoramic bungalow at the far end and it was so worth it. We found our room well maintained and being able to step into the ocean from our deck was beautiful. The hotel feels intimate as there aren’t that many guests. We felt well treated as Diamond members with full buffet breakfast included. Dinners are ok but there are many nice restaurants nearby including the Moorea Beach club which has great food right on the ocean. We recommend it highly. Is it worth the high rates? Well it could be more luxurious but the setting and service were great. We were not at all disappointed. The overwater bungalows are definitely worth the upgrade.