Hilton Moorea Lagoon Resort and Spa

Beautiful accommodations- snorkeling off the bungalows was outstanding

Great island. We fell in love with it. Stay at the hotel was awesome. Stunning scenery. Great attention to detail.

We stayed at Hilton Moorea for one night during our anniversary trip and booked a King Premium Panoramic Overwater Bungalow specifically for the overwater experience and private deck. We were assigned OWB 87 at the end of the pier. When we returned around 6:20 PM, we found a very large cockroach crawling across our private deck and over our snorkel equipment. We captured it on video crawling directly toward the sliding glass door and then underneath the deck. We later saw another cockroach, or possibly the same one, along the railing near the water. After that, I just didn’t feel comfortable using the private deck for the rest of our stay. We reported it to the hotel and were told that cockroaches are a typical challenge in a tropical environment. I understand that this is a tropical destination, but it was still very disappointing given the premium we paid for an overwater bungalow and private deck. There was also a card inside the room warning guests about cockroaches and termites. We only saw this after checking in, and there was no disclosure when we booked the bungalow. I’ve included a photo of the card. After several emails with Hilton Guest Assistance, Hilton ultimately provided approximately a 40% refund. At 60% of the original room rate, priced at luxury rates, I didn’t feel the overall experience or condition of the bungalow and grounds justified the cost. There were also additional upkeep issues that added to the disappointment. Unfortunately, this really took away from what was supposed to be a relaxing anniversary stay, and we would not stay here again. The one bright spot was Killian from Guest Services, who was incredibly upbeat and kind. He helped us with our bags and transportation to and from the bungalow, and we really appreciated his professionalism. Photos attached for context.

If there was a paradise on earth, this surely is it!!! Full of beautiful people, delicious food, and breathtaking views, I wouldn’t want to be anywhere else! The overwater bungalow is a must. With an ocean window in the floor you can see the marine life by day and night or go right off the balcony for refreshing swim. We will come back here!!

Front desk service lacking Room service poor coffee etc not replenished Rooms are old need updating Breakfast only continental and buffet preset was unable to order coffee and bagel. À la carte No shop to buy eatables Dinner no vegetarian options Recommend Sofitel for dinner