Manava Beach Resort and Spa Moorea

Service was absolutely terrible. Staff was not attentive, entirely unresponsive and essentially non existent. We stayed here for our HONEYMOON. We paid for a villa with a private pool. We had ants on our pillow and by the coffee machine and the outside door was “locked” by a rock because it didn’t close properly. The hotel does not offer transportation from the airport or port so you have to organize your own car or try to get a taxi (there are only 42 on the entire island). The check in process has you waiting around in the lobby until 2pm by yourself. Room service did not replace towels, throw out trash or provide new water. As someone who is very conscious of conserving towels when I can and only asking for replacements when necessary this was extreme irritating. When we asked the front desk if we could have a bottle of water they told they only provide one free bottle of water PER STAY. Not per night. Not per person. One bottle of water per stay. Trying to order more than one drink at happy hour (which goes from 5pm-7pm) is impossible because the staff never comes to your table. And when my *new* husband went to ask concierge about a specific lotion for sun burn, they told him concierge was closed… even though they were literally sitting at the concierge desk. After pleading with them, they wound up giving him the wrong information anyway and he had to go to the store twice to buy a different cream. The only positives about this place are the dive shop located on the premise and the random show we had at dinner one night (it was not on the schedule in the lobby). If you’re looking to spend a decent amount of money on a cheap stay then this is your place. But if you’re looking for quality service, then stay anywhere else.

We stayed in this small, neat resort upon recommendation from our travel agent. Location is one of the biggest advantages of this resort. It is close to the airport and car rental companies. The staff has been extremely nice and helpful. Check-in/check-out process was quick and simple. The room was spacious and had nice bathroom, TV and AC. Beds were comfortable. Pool is large enough and offers nice view. Resort has 3 small beaches with shallow water that you can only wade in. It is full of beautiful fishes. If you want to swim you have to go under over-water bungalows, where it becomes very deep. There is a lot of broken corals on the beaches, so we recommend water shoes. We stayed in garden view bungalow for 3 persons and have paid CAD 4500.00 for 5 nights. Food is not included. We have not tried resort restaurants, but we did check the prices, and they are high. Probably double the price of those in Canada. There are bank, convenience stores and beach bar at walking distance from resort. The resort is very quiet. Music is only heard around beach bar. You cannot hear it even around the pool. There are no entertainers, either. So, it is much different from Caribbean resorts vibe. When we asked what is the reason for this, we were told that guests want it that way. We were not bothered by this, as we came to explore the nature and did not spend much time in a resort, anyway. Also, given the time difference of 4 hrs, we were quite sleepy around 8-9PM. So, in conclusion we would recommend this resort. We do not have anything bad to say. It is pricey, but this is French Polynesia, and everybody planning to come here should be prepared to pay big bucks.

We have been four nights in this resort. We booked an overwater bungalow, witch was nice and comfortable. Unfortunately at our check-in a very unfriendly receptionist explained us just a few things and then she took us to the bar, where a refreshing was offered. Instead of waiting for us, she just told us where our room was located. Nobody else came to take us to our bungalow, so we just had to find out where it was by ourselves. What a cold welcome!!! Anyway almost nobody of the staff comes to you with a smiling face. They all seem to be quite unhappy to work there. It just doesn’t give you a good feeling. It’s probably much better to find a different resort, where maybe the staff welcomes you in a more friendly way.

The resort seemed much older and smaller than I expected. The overwater bungalow was the most expensive room I have ever booked (over $1000/per night) so I was really expecting to be blown off my feet. While the view is lovely, the room seemed a little old. The staff seemed a bit over extended and the food at the restaurants were our biggest complaint. The pool is great but the beach is very small and right on top of the bungalows. The location is nice because you can walk in to a sort of town, but I think I would have been happier staying at the hilton, on the other side of the island closer to boating and other day activities.

This is the worst hotel I have ever stayed at. The location itself is beautiful but the service is terrible from start to finish. Day one they immediately charged us for an extra night and when we told them they did not believe us we had to show proof multiple times that it was on our credit card. Service is terrible at all the restaurants on site. Prepare to wait a long time for anything u need, food was cold and if I needed anything I had to get up and ask. We are there for four nights five days, our room was cleaned one time. We had to go to the front desk on multiple occasion to ask for towels, we even had to ask for toilet paper because our room was never restocked. When I told the front desk about our experience she said “oh well and shrugged her shoulders”! Also know that everytime you order anything there is a service charge for the staff and the facility that they don’t tell you about till the end. I would not recommend staying here at all.