The Beach Club at Charleston Harbor Resort & Marina

I was sorely disappointed with my view being a pool with caution tape, no access to hot tubs. No tiki bar, no fire pits available, and at the fish house I waited an hour and a half for my cold dinner to arrive and it was my actual 45th birthday, I was very disappointed

The staff are super friendly. The location is nice because you are in an interesting area and can get to the city by ferry or shuttle or just drive. We had some mechanical issues on the room - loose spickets and ac not working in some areas and working too well in others. The room was spacious and a good value for the decor, but the plumbing and HVAC issues felt like a lack of infrastructure investment may be catching up with them

The rooms are beautiful, and I enjoyed the fireplace. I was there during the winter storm so many amenities were not available, but the staff was pleasant and did their best under unusual circumstances. The food at the Fish House was excellent! My bathtub had red splatters which I reported immediately but when I checked out after five nights they were still there! I never had hot water so I would not have been able to take a bath. My shower would get lukewarm after running for ten minutes, but the sink faucets never produced hot water no matter how I long I waited. They were very short staffed due to employees not being able to get across the bridge. They had a few key employees sleepover for three nights and they did a great job. The resort is beautiful, and I would stay there again.

Prior to our arrival, I spoke with your manager, Matt, who assured me that our stay would be extraordinary, especially considering the personal challenges my family had faced in the past year, including losing both of our parents and my sisters divorce. We were promised a special experience that would help lift our spirits, but instead, we encountered multiple issues that significantly impacted our stay: Dirty and Unhygienic Bathroom: There was visible pubic hair in the sink and on the floor, and the tub had dirt and grime that remained even after use. The tub also failed to drain for over three hours after use. Unclean and Uncomfortable Furnishings: The desk was sticky and marked, the chairs were stained and ripped, and the bed sheets had visible dirt on them. Broken and Inoperable Features: The sliding door to the balcony did not lock, and the curtains were broken. Additionally, the elevator was out of order, with only a screen blocking off access, and the pool was under construction, which was not communicated to us in advance. We sent a note to the appropriate parties about what happened on our stay and we received the most unacceptable offer for a refund that barely covered the amenity fee per day.

Not what expected of this hotel, the location was great but hotel not well cared for. Damage to walls, mold outside, extremely under staffed, no room service as advertised. When traveling with a pet and they don’t allow your pet anywhere near food, forces you to eat in your room. I expected so much more. Sad could be great we will not be back!