Four Seasons Safari Lodge Serengeti

I stayed at Four Seasons Serengeti for two days and was deeply disappointed by what appeared to be discriminatory treatment at Maji restaurant, followed by an inadequate response from senior management to my formal complaint. **What Happened:** **Day 1 - Lunch:** The restaurant manager made rounds greeting guests and explaining the restaurant's features. Despite our table being the first outdoor seating, he completely skipped us and spent several minutes with each table of white guests nearby. When he finally reached our table, he briefly asked "how was your food?" without stopping and moved on immediately. **Day 1 - Dinner:** The pattern repeated. The manager explained daily specials and restaurant features to white guests at length but didn't acknowledge our table at all. I observed he similarly ignored three other tables with Asian guests, making the differential treatment quite obvious. **Management Response:** I filed a formal complaint with the lodge's senior manager (Manager A), who promised feedback by day's end. Instead, a different manager (Manager B) interrupted our dinner at Boma 10 minutes later, claiming it was "100% a misunderstanding" without investigating or asking for my account. When I requested he leave so we could discuss this properly after dinner, neither he nor any staff followed up despite our waiting until 11pm. **Their Explanations:** 1. The restaurant manager is Indonesian (irrelevant and doesn't preclude discrimination against East Asian guests) 2. He "didn't want to disturb us" (doesn't explain identical treatment across multiple Asian tables or the stark contrast with white guests) **My Concerns:** Having lived in the US, I understand racism often manifests as deliberate exclusion rather than overt hostility. The consistent pattern of engagement with white guests versus complete disregard for Asian guests was unmistakable. **What I'm Requesting:** - Formal investigation of these incidents - Written response with corrective actions - Implementation of protocols ensuring equal treatment for all guests As someone who frequently stays at Four Seasons properties worldwide, I'm particularly disappointed. I strongly advise fellow Asian travelers to consider alternative accommodations or, if staying here, to be prepared to advocate for equal treatment.

You need to be in awe of construction of a 5 star resort in such a remote location. Service, food and accommodation all excellent

The Four Seasons Safari Lodge Serengeti Tazania is the pinnacle of customer service. They take a very personalized approach, making an effort to personally connect with the guests. The staff was extremely friendly, accommodating, personable, and helpful during our stay. The hotel was beautiful and the food was fantastic. Everything was extremely smooth and we never had to worry about a single thing. I would highly recommend this hotel! Alex and his sister Annie - extremely friendly and caring. So kind and helpful. Mustapha - the life of the party at the BBQ at the pool restaurant. Felt like we were close friends in 5 minutes. Khaliani was so genuine and nice. We saw him at every meal and he went out of his way to speak with us every time we were in the same room. The supervisors were extremely active, present, and seeking feedback. Top Notch!

What an unforgettable trip! The nature is insane, the hotel is truly impeccable. And when a minor inconvenience did occur, it was more than generously made up for. Highlight? My birthday with personal singing and fantastic cake. And let me also mention the guide Lanoyno who showed us cheetahs, lion cubs and elephant babies. Highly recommended!

Great stay. Luxury from start to finish. Every small detail. Game viewing was exceptional. Matthew Seynard was very helpful and our concierge head Fausta made everything seamless. This entire trip was magical. Stunning views and food experience as well.