Four Seasons Safari Lodge Serengeti

As you would expect from the Four Seasons, you get a known standard of excellent, proactive service here from start to finish. The food, beverages and staff are all excellent (one of the first people to introduce themselves to us was the Food and Beverage Director). The property itself commands an elevated position looking over the Serengeti. Its USP is its infinity pool, looking over its own watering hole, and on to the plains beyond. We’d paid extra for a room overlooking the watering hole. It was very comfortable. The view from the terrace over the watering hole to the plain is stunning. However, they’ve got a camera permanently broadcasting the same view to the TVs in all of the rooms, so it’s debatable whether paying the premium is worth it. We were only here for two days but didn’t see any game visit the pool. We did however see wildebeest and buffalo moving across the plain from the balcony. When you’re shown to your room you’re warned to keep the patio doors closed and locked. Apparently the local baboons have worked out how to slide them open. We were frequently visited on the balcony by several rock hyrax. They’re ridiculously cute and very tame (don’t be tempted to stroke them though - a quick Google revealed they can carry fleas, ticks, and can give you a nasty nip). I did leave the patio door open once for just a couple of minutes to take in the view, only to find one had calmly wandered into the bathroom. So, amazing views, great service and excellent food. Just don’t leave your patio doors open.

Four Seasons Serengeti is like an oasis in a desert. A cliche, perhaps but a magnificent place to stay when exploring the Serengeti. It is not fenced which means that wild animals can roam the property. Having said that, it was incredibly safe. The only time we were told to ask for an escort to our rooms was when it was dark. The closest we got to a wild animal was watching them come to the waterhole, directly behind the endless pool, to drink. And we could see this from the sitting area in our room. The hotel itself is amazing, the staff incredibly friendly and knowledgeable, the food excellent - from breakfast through to dinner. We were particularly impressed with the commitment to the environment in its entirety - from animals through to energy usage and waste. The owners are passionate about the animals and the footprint that the hotel and its guests make. There is a solar farm with batteries for energy storage and recycling of waste water to replenish the waterhole. While it might seem like a small thing, we were so pleased to find that, while given the opportunity to do so, our towels weren’t replaced when we elected to rehang them. So many hotels ask guests to rehang towels if they don’t need replacing yet replace them anyway. A waste of limited resources. Thanks to everyone at Four Seasons Serengeti for making our stay memorable on so many fronts.

The Four Seasons Serengeti is a legendary property, and staying here is still the best choice in central Serengeti. The staff are noticeably better trained than at most other hotels in Africa — attentive, polished, and genuinely warm. That said, the property itself is starting to show signs of deterioration. On arrival, the decorative pond at the entrance was completely dry, and our balcony had baboon droppings. The massage was decent but not exceptional. The pool, however, is a true highlight and one of the most memorable features of the stay. Food was good, though not quite at the exceptional level you’d expect from a property of this caliber, and a few other guests we spoke with shared the same impression. We unfortunately didn’t get to see elephants during our visit, but the setting is still remarkable. Overall, despite some physical upkeep issues and small service gaps, the Four Seasons Serengeti remains an iconic destination and a worthwhile stay.

Our stay at the four seasons in the Serengeti was nothing part of magical. When we arrived at the elephants were standing at the watering hole right outside of the check-in area you could see wildebeest and zebra all waiting to drink from the watering hole and the front desk staff was friendly and gave us a thorough tour of the property. Our room was gorgeous and all details were considered when designing the space. At dinner, Anne did an amazing job, accommodating our food, allergies, and guiding us in our order. The food at the four seasons was unmatched with any food we had on this trip. The overall day was absolutely incredible. My only regret is that we did not stay there several more days this hotel is definitely not one to be missed.

The experience overall was amazing and transformational for our family. We have travelled to many different exotic locations and always stay with the Four Seasons because of the exceptional customer service. This one was the most unique and exciting one we have been on, as we got to explore the amazing Serengeti National Park and all it had to offer from the comfort of a top-tier resort. There was a lot of planning involved as it was a trip packed with activities and inherent difficulties, such as the transportation to the remote location, the safety aspect, and many others. The only problem we had was with the logistics of getting there which were somewhat confusing and included a lot of waiting time. However, the Four Seasons staff at the resort seamlessly handled everything thereafter and made it as comfortable and organized for us as it could have been once we got there. Everything from the tour guides for our game drives with Sadik, to our beautiful room, and the delicious food run by passionate chefs and the food manager was pleasantly memorable. We specifically want to emphasize the exceptional service provided by Fausta and the General Manager of Food Services, Skander Gharbi. Additionally, our walking tour around the Serengeti was enhanced by our guide, Ahmed Attas, who gave us an overview of the rich history of the Serengeti. What elevated the service of our trip above all the other Four Seasons locations we've been to was the assistant we had for the duration of our stay, Deo. He not only was very kind, personable and knowledgable, but also anticipated many of our wants and needs, which takes another level of attention to detail and skill in hospitality. Deo was a big part of making our stay that much more comfortable and enoyable. Additionally, all the companies Four seasons partnered with for the other activities we did like the hot air baloon ride provided an equally high level of customer service.