Four Seasons Safari Lodge Serengeti

Unbelievable experience. This hotel is luxurious and elegant. Showcasing a beautiful colonial aesthetic with natural wood furniture and intricate art throughout the hotel featuring local artists. We stayed in the three bedroom presidential villa and it was immaculate. It had its own pool overlooking the Serengeti. Everyday the staff worked endlessly to provide the utmost in quality service. Fizo was our butler who went above and beyond. This hotel is one of the most sought out hotels in the world with their pool overlooking a watering hole. A magical experience. Our family of 6 experienced nothing but luxury and opulence at this five star hotel.

No fue la experiencia que yo esperaba… Tenía muchas ganas de visitar este hotel porque está bajo la marca de Four Seasons y para mí eso significa calidad indiscutible, sin embargo, me entristece ver que el hotel tiene áreas de oportunidad aún y cuando el staff es muy amable, se saben tu nombre y están al pendiente pero no es suficiente, hay algo que sigue faltando y se necesita mejorar, no se compara con otros Four Seasons que he visitado pero sere mas especifica, el cuarto de sauna del Spa esta feo es chiquitito 1 m por 80 cm, Muy incómodo, Parece un cuarto de baño normal, la verdad no vivimos esa experiencia que estábamos esperando en un Spa de Four Seasons, y por un muy buen precio, el masaje sinceramente lo sentimos como un masaje normal, no fue algo que dijéramos, esto es fabuloso, increíble o tal vez las expectativas que teniamos de un hotel de este nivel son mucho más altas, pero lo peor del spa fueron las moscas que entraban a montones porque teníamos las ventanas abiertas, sin ningún aroma y sin música más alas que el aletear de las moscas en mis oídos… el menú tiene pocas opciones vegetarianas y pareciera que a veces el Personal que hay en el bar no es suficiente por el tiempo que tardan en servir tanto alimentos como bebidas, en mi cuarto en el colchón el primer día, encontramos bichos muertos chiquitos entre las sábanas, la puerta del sanitario rechina horrible, no hay sales de baño para la tina, y finalmente tuvimos dos experiencias insatisfactorias cuando solicitamos el Lunch para los Game Drive en dos diferentes días y no lo pusieron completo, en dos ocasiones enviaban otras cosas que no se les solicitaban. - - - I was expecting more… I was really looking forward to visiting this hotel because it is under the Four Seasons brand and for me that means unquestionable quality, however, it saddens me to see that the hotel has areas of opportunity even though the staff is very friendly, they know your name and are attentive but it is not enough, there is something that is still missing and needs to be improved, it does not compare with other Four Seasons that I have visited but I will be more specific, the sauna room at the Spa is ugly it is tiny 1 m by 80 cm, very uncomfortable, it looks like a normal bathroom, the truth is we did not live that experience that we were expecting in a Four Seasons Spa, and for a very good price, the massage sincerely felt like a normal massage, it was not something that we said, this is fabulous, incredible or maybe the expectations we had of a hotel of this level are much higher, but the worst thing about the spa were the flies that came in droves because we had the windows open, without any aroma and without music other than the fluttering of the flies in my ears ... the menu has few vegetarian options (they asked you before you arrive what do you prefer to eat I do not see something different considering my options I wrote) also It seems that sometimes the staff at the bar is not enough because of the time it takes to serve both food and drinks. In my room on the mattress the first day, we found tiny dead bugs between the sheets, the bathroom door creaks horribly, there are no bath salts for the tub, and finally we had two unsatisfactory experiences when we requested Lunch for the Game Drive on two different days and they did not provide it complete, on two different days they sent other things that were not requested.

Where can start? I’ll start with the good, the staff was very welcoming from start to end. The hotel was also very clean and the food was ok, my favorite was the African restaurant they have, which you must make reservations. Lastly the safari was defiantly worth every penny , plus at all times i felt safe as well. Now, let get to bad things. By 8pm you have to be in your room due to the bugs, u cant enjoy your balcony because of all the bugs. In 3 days in the hotel, not even 1 day we were able to enjoy the pool, it was either raining or the pool was to cold, i think of how expensive the hotel is they should invest on a heater for the pool, my opinion they want it that way you can be put everyday your staying in some type of safari. The all inclusive food menu is very limited and the drinks well I only had one. The bar for the all inclusive is bad, bad rum and bad vodka… very sad. Our flight got cancel for the third time from the local airport to Arusha, so we were concerned not being on time for out flight back home, so we requested a taxi from the Hotel to Arusha and they wanted to charge us $1600 for 2 people. Which we found out, is only a $25 ride for the locals to get back to Arusha. That was the biggest rip off. Lucky we were able to arrange another flight but a day earlier, so we even lost a day at the hotel. It was always something i wanted to do, and i finally did it, at the same time this is a place i never plan on coming back too. The Four Seasons has a monopoly and want to charge your x amount for the most minimum. I personally don’t recommend , one last thing I would like to thank Navina at the four season, shes one of the managers, she did try her best to do what she can within her limits for the lost of money we had here in the serenguetti.

We just settled in at the airport and couldn’t help but reflect on the incredible hotel service we experienced during our stay, which we believe is the best we've encountered anywhere in the world. From the moment we arrived, we were greeted by the radiant Glory and Ashley, who made our visit truly memorable as we celebrated our 15th anniversary. They ensured we felt the love throughout our stay. It was a pleasure to meet the hotel manager Mathew, who was not only welcoming but also a treasure trove of knowledge, and it was wonderful to connect with a fellow Sydneysider all the way in Africa. This lodge exemplifies five-star service. Every staff member made a point to learn our names or had done their research to introduce themselves personally. The rooms are impressively spacious, and no matter which one you book, you'll enjoy unparalleled views of the stunning Serengeti landscape. Each room is beautifully appointed, epitomizing luxury. We absolutely adored the facilities, and the food was spectacular, especially while watching the sunset over the Serengeti. Alex at the pool was fantastic, accommodating all our requests, while our dining experience at Boma was made even more special by our attentive waiter, Daniel. Though we were sad to have such a short stay, we wholeheartedly recommend this location and hotel for anyone seeking unparalleled luxury in the Serengeti.

One of the best experiences of my life! I was planning a safari for my 60th birthday and convinced our best friends to join us. Little did we know/expect that this was one of the most memorable experiences that we could do. I started planning the trip several months in advance. I worked with Adela in Reservations. She was reliable and always responded in a timely manner. I not only booked the rooms through Adela, but she helped suggest, plan and coordinate all of our activities while we were at the lodge (8 days), including our flights to/from Kilimanjaro to the Seronera air strip. We were met at the Seronera air strip by our driver for the week, Deo. Greeted with sparkling wine, Mimosa's juices, sandwiches and more, Deo was wonderful. He made our magical trip so much better (more later). Our 1 hour trip to the Lodge was a our first game drive. Seeing elephants, giraffe, zebra and wildebeests, among other animals for the first time in their own habitat was remarkable beyond words. Deo explained so much to us about Serengeti, the 'circle of life', respect for the animals, culture and surrounding. We could not wait until our next 'real' game drive... We arrived at the Lodge and were greeted by Masai and staff. A cold towel and delicious cocktail also were welcomed. We were checked in by Grace, a Front Desk wonder. She was kind, hospitable and very accommodating. Grace coordinated our check-in with aplomb, making the entire experience effortless. Almost daily, we would interact with Grace when we would leave for a game drive or return back. Her smile was infectious and her customer service, exemplary! While in Serengeti, we did half and full day game drives to different parts of the Serengeti. We did a Balloon safari, day trip to Ngorongoro Crater, visit to a Masai village, a Bush dinner and so much more. Adela did such a wonderful job organizing everything and Deo assisted by making recommendations on what to do and where to go on each game drive. Our room at the Lodge was large and very comfortable. A large closet and bathroom were clean and spacious. We had a large terrace overlooking a watering hole, where we saw so many animals close by and zebras drinking and cooling off. There were no complaints and the nightly turndown service always included fresh water, a cloth for cleaning glasses and a leather cord keeper for our many phone and electronics. The Lodge is all-inclusive for food and drink. This also included our sumptuous lunches each day while on safari. AMAZING! There were three restaurants with different menus. One restaurant even had a nightly Masai show during dinner. Our weather was near perfect. Because of this, we preferred to dine outside each evening. The staff were so accommodating that they offered us to enjoy dinner from the menus of any restaurant, which we thoroughly enjoyed. We enjoyed a Bush dinner on our last night. A private chef, wait staff and armed ranger to keep us safe, the food presentation and set up were only made better by a beautiful sunset. I highly recommend this experience. Costly but WELL WORTH IT! With only 77 rooms, we felt like family. The Lodge General Manager, Marisa Fernandes and Lodge Manager, Matthew Seynard were always available, kind and very accommodating. Personable and very professional, they both made it a point to regularly say hello, ask about our daily journeys and make us feel like family. I cannot write enough superlatives about Marisa, Matthew and the entire staff. Their command of the English language and understanding of the language was fantastic. We were so impressed. I could write for hours, but suffice it to say, The Four Seasons Serengeti Lodge was spectacular! The staff were amazing. Deo was so kind, understanding a wonderful. We have nothing to say but THANK YOU for making my special birthday and our vacation so memorable. The cost was very reasonable and I cannot recommend enough for anyone who wants to venture on a safari to stay at the Four Seasons. This was a trip of a lifetime. Thank you, again, Four Seasons Serengeti Lodge for making it magical and memorable!