Four Seasons Safari Lodge Serengeti

Awful guides in the Serengeti. Was on another tour and multiple times across the day the Four Seasons guides have gone offroad and chased the Cheetah and Lions, scaring it away. It is completely unethical and disgusting to see then going offroad and chasing the animals. Awful.

This is the most INCREDIBLE hotel I have ever stayed in. The elephants visited the watering hole twice a day, at one point we counted 40. No hotel will ever compare. Its truly magical. The food is incredible, the staff are incredible and the location is incredible. We saw, Elephants, lions, water buffalo, Zebra's, baboons, and Giraffes all from our balcony. At the time of our stay there was even a hippo sleeping in the watering hole all day. Alex and Victor served our food and drinks, they're a credit to the Four Seasons. Salam was our game driver. Salam is outstanding, he made sure we saw everything, and bent over backwards for us. We loved having Salam drive us around and we will miss him. The room cleaners were also incredible, from folding clothes to untangling electrical leads...there was nothing they wouldnt do. I recommend staying here during the dry season, September time. You will not be disappointed. I also recommend a watering hole room. We stayed for four nights, this was the best thing we have ever done. We will never be able to top this holiday. Thank you to everyone at the Four Seasons.

Everything from airstrip pickup to the stay was as expected , food at the resort was top notch , bush meal was below par ( which we shared with the resort manager) and lastly departure experience was bad. Although promised a night before that they will pack food packets/snacks for us for our way back to the airstrip but nothing was given, which we realized only after reaching the Seronera airstrip where all other tourists from different lodges were carrying beautifully packed food packets and we were buying wafers and sodas from the small shop at the airstrip. On the top of this when I complained about this on the Four Seasons review mail I was contacted by one of their staff members . She apologized about the mix up and promised that they will refund the money charged for one way transfer, which even after a month and a half is not received. Did not want to share this at first but making a promise and going back is not accepted specially from an institution like Four Seasons.

Celebrating our one-year anniversary and honeymoon at the Four Seasons Serengeti was a priceless, unforgettable experience. Pictures and videos simply do not compare to being there in person. Every single day from our lodge, we watched wildebeests, zebras, giraffes, and various elephant families gather at the watering hole. Our absolute favorite memory happened right as we were heading back to our room: a light drizzle started, and out of nowhere, a herd of 30 elephants arrived to drink. It was a true one-of-one moment. The service made the investment worth every penny. Everyday interactions were made special by Fadhili, Jonas, and Latifa in the dining team, Jowi keeping our room immaculate, Mustafa bringing his great charm and humor, Sidi, and Saning’o and Olina sharing rich history and culture of the Maasai community. Special thanks to our driver, Paul, who was the absolute best—incredibly knowledgeable, kind, informative, and down to earth. The front desk, engineering, and management teams ran everything seamlessly. Massive appreciation to Glory, Salim, Nicestas, Winnie (a total gem!), Hussein, Anne, Ritha, Hassan, Vicki, Navina, and Sumari from engineering. A special mention to Matthew, the resort manager, who is a great guy and took the time to sit down and really get to know us. The food was exceptional across the board. Breakfast and lunch were faultless, and dinner offered great variety: poolside buffets, dining at Nuru, and unforgettable evenings at the Boma Grill with traditional Maasai song and dance. The resort is also family-friendly with great activity options. Booking excursions through the property was effortless—from tracking the Great Migration on game drives to visiting Ngorongoro Crater, and taking a hot air balloon ride, which is an absolute must-do. My wife and I leave with zero regrets and memories that will last a lifetime. Thank you to everyone at Four Seasons Serengeti for making our trip so extraordinary!

7 out of 9 in our group got very sick with vomiting and diarrhea. Two other safari companies had it strike their whole group. IVs were necessary for one that we know of. The doctor had no test kits to determine what it was. Employees were sick as well. From our discussion with others it may be common. We were 9 days into safari and had no problems with 4 other lodges. An otherwise incredible safari nearly ruined. Our group left though it was difficult to travel. We wanted out of there. Definitely not a usual Four Seasons.