The Taj Mahal Palace

Stayed at the property TAJ Mahal Palace room number 455, enjoyed airport drop chauffeured by Mr Anand Yadav who is highly professional, energetic, mindful and not the last he is very good knowledge of the route and the well known places along the route which distinguishes him from other chauffeurs. He is a gem of person. He made our journey memorable and wonderful. Hats off to the person and TAJ having such a person as the part of their team. WONDERFUL

It was a very unique experience.Very few hotels give this kind of elevated service with a smile. Housekeeping was spotless, any request for a room service was filled almost immediately

Dear Mr Sharma I am writing to personally thank you and your entire team for the exceptional experience I had during my recent three-night stay at the hotel, which I chose as a short escape from Dubai to celebrate my 58th birthday. From the very moment I arrived, the experience felt like a fairytale. Every detail was carefully considered — from a simple yet perfect sandwich enjoyed by the pool, to beautifully crafted cocktails at your Indian restaurant. Breakfast each morning was elevated by live music and stunning floral displays, creating an atmosphere of elegance and calm that truly sets your property apart. As someone who has spent a lifetime in the hospitality industry, I am naturally attentive to both front-of-house and back-of-house operations. What impressed me most is that I never once thought about the back of the house — because everything worked so seamlessly. The service was fluid, perfectly coordinated, and executed with quiet excellence. That, to me, is the true mark of outstanding leadership and training. Your staff are without question your greatest asset. Warm, professional, intuitive, and genuinely caring, they made me feel completely at ease throughout my stay. There was not a single moment where I felt disappointed or let down. The effort made by your team on the evening of my birthday was deeply touching and truly memorable. It reflected not only generosity, but heart — something that cannot be taught, only nurtured within a strong culture. And finally, the location… simply breathtaking. Perfect in every sense. I left your hotel with a profound sense of gratitude and admiration. I loved every moment of my experience and will recommend your property without hesitation to colleagues, friends, and fellow industry professionals. This is not just a hotel — it is an experience delivered with grace and soul. Please convey my sincere thanks to your entire team. With my highest appreciation,

Staying at the Taj Palace is a journey into pure exclusivity in a hotel rich with history.The staff exceeds all expectations and makes you feel like royalty. The restaurants are excellent as well.Without a doubt,it’s a experience worth repeating.

I recently visited Shamiana in Taj Mahal Hotel, Colaba for breakfast, and unfortunately, the experience was far from what one expects from a property of this stature. The service was extremely disappointing. Our server did not bother to check on our table even once, a dosa order was left waiting for over 25 minutes and ultimately forgotten, only to be realized much later when we had to remind them. Plates were never cleared proactively, we had to call someone each time. The entire breakfast experience was ruined by sheer negligence. I did share my concerns with the captain in charge, but I’m not confident anything will change. Hence, I’m choosing to write this in a public forum in the hope that the management takes customer service more seriously. With a price tag of ₹3,500 for the buffet, such poor service feels nothing short of being cheated. The management should keep in mind that Colaba has many other premium restaurants where customer service is offered at its best, not something customers need to ask for.