Andaz Munich Schwabinger Tor

We stayed at the hotel for New Years Eve. My wife and I enjoyed our wonderful residence suite and the NYE event at M'Uniqo rooftop bar to the fullest. The hotel is very well located in Munich Schwabing. Perfect to explore one of Munichs most famous area on foot. Looking forward to come back soon.

I have stayed at other Hyatts but this one has terrible refund and cancellation policies. If you are planning a trip for the future and want more flexibility, I would suggest looking at other hotels. Normally a lot of Hyatts have a very good refund policy when you aren't able to make it due to unforeseen circumstances but these people will try their best to leech the money off you.

We had the most wonderful stay at the Andaz Munich Schwabinger Tor. From my initial email to the concierge before we arrived, to our departure, there was not a single staff member that wasn't wonderful. We had booked the Art Suite but were upgraded to the Andaz Tower Suite, and the kids felt like they were in Home Alone at the Plaza. Breakfast each day was wonderful, and dinner, which we only did twice, was equally as lovely. I cannot say enough about how much we loved our stay. The hotel is beautiful which always makes a stay enjoyable, but the people are what make it excellent.

A very modern and stylish hotel. The rooms have are situated in calm areas, so you can have undisturbed sleep. The breakfast has a large selection and food is good. The hotel is near to a Tram Station that is well connected to the next metro stop. You have some stores around the hotel and even some good but expensive restaurants. The only negative point to criticize is that the cleaning of the rooms is not done in the late morning, so we came back in the late afternoon and the rooms were not made.

We stayed at the Andaz Munich in an Andaz View Suite over New Years Eve. We used points to upgrade to an Andaz Suite and were then further upgraded to the ‘view’ suite. The Andaz View Suite is a corner suite with separate living and dining areas, bathroom and a guest bath. The living area included a sectional couch that was very comfortable, a dining table and a desk. That said, we had some mixed experiences at the Andaz Munich. What we liked - We really liked our suite. The living room set up was great for watching a movie to unwind from the day. The couch was very comfortable and the TV was large. The bed was very comfortable and the water pressure in the shower was great. Overall, a very nice suite. - Unexpectedly, the Andaz View Suite (room 704) offered a great vantage point for watching the NYE fireworks that erupted all around Munich. NYE fireworks in Munich seem to be plentiful and organic in nature (that is a polite way of saying lots of random people on the street seem to shoot fireworks off anywhere they feel like). It was a fun place to be as we sipped our Champagne. - Housekeeping was generally quick. Despite one request being forgotten, requests for pillows, hangers, an iron, and wine glasses were fulfilled within about 30 mins. - I will do a special call out to Johannes in F&B. We ate in the restaurant the night that we arrived and we enjoyed meeting him and discussing wines in the region. What we did not like - As others have noted, the location of this hotel is a bit out there. Nothing that a taxi can’t solve, but you are probably not going to roam the neighborhood admiring its architecture. - I think this particular hotel is really trying to position itself as a conference hotel, given its size and scale. This comes through in the vibe. - The pool and spa was a disappointment for us. I had hoped that we would be able to enjoy some relaxing moments there, but it felt pretty overrun - particularly the pool area. Yes, I know, we were there during peak season, but with 20 loungers inside and people camping out for the day, we took a quick dip and left. We checked out the sauna and steam bath, it was a similar scene. Note that many pictures of the pool make it look huge, but know that one side of the pool is mirrored, so the reality is different. - Breakfast in the main dining room was served from 7-10am and was an absolute sh#t show the day we were there. Again, I know we were there during the holidays and thus the poor service should be excused, but this is a large scale hotel and Hyatt has how many years of experience? C’mon…. The Andaz can plan better. According to the host, ‘everyone slept in that morning and came at the same time’ (funny how people tend to sleep in during the holidays). Needless to say, service struggled, my eggs were barely cooked, the buffet was ransacked and I left more or less without eating. I should also note that if you have any early flight, good luck with breakfast - nothing happens before 7am (including room service). At a minimum, I think management needs to rethink its breakfast timing - many start in room dining at 6am and extend breakfast to 11:00 or 11:30 during weekends and holidays. After all, this is a hotel designed to accommodate large groups and conferences - plan for the masses…