The Charles Hotel Munich

This hotel is absolutely fabulous. We spent 5 nights during the holiday season and could not have been happier. Everyone on staff is kind, welcoming, and helpful. The hotel itself is gorgeous. The rooms are spacious and comfortable. Amenities are good quality. Breakfast is amazing. I highly suggest booking it with your stay or paying for it per day. The breakfast spread is truly impressive and their hours are quite reasonable for any traveler. We are looking to come back in the summer months and will definitely stay here once we return.

We had a great experience here. We were welcomed warmly, our room was gorgeous and well-equipped and the food was excellent. All of the staff were wonderful. The location could be a little closer to the center of town, but it was still walkable and I would definitely recommend.

We had the most sophisticated, luxurious and cosy winter stay at The Charles. I visit Munich at least once a year as it’s one of my favourite places in the world. Everything I adore about this gorgeous city is embodied in The Charles Hotel - sophistication, incredible food, refined charm, gilded design and that quintessential luxurious yet cosy German hospitality. I honestly rate this hotel 10/10. It’s simply exquisite and full of magical moments. Picture this: curl up in your room while taking in sweeping views of Munich’s skyline, indulge in the sumptuous breakfast spread brimming with fresh, pure ingredients from the German Alps just down the road and admire the old-world luxury that the hotel offers with its understated elegance and timeless European décor, featuring refined accents and plush textiles. After a day of exploring the city, take a dip in the expansive, heated swimming pool, enjoy a spa pampering session, fall into a cocoon of cosiness in the steam and sauna rooms and end the day with a romantic dinner at the hotel’s classic Italian restaurant "Florio", where every plate is a love letter to Italy’s finest flavours. The hotel is perfectly situated in the heart of the city - right next to the Old Botanical Garden and minutes away from the best places to see in Munich. Last but not least, the service at The Charles is heartwarming and thoughtful. The staff caters to your every need, delivering that iconic German standard of quality and attentiveness. The team genuinely cares about providing high quality hospitality and you feel so well looked after every day - striking the perfect balance between luxury and the comfort of home.

We stayed at The Charles Hotel for 7 nights over the Christmas period. Everything about the Hotel, its location, staff and our room was great. What let the whole visit down was the presentation of "cold food" on two occasions. The first issue was on our first night my wife ordered the ravioli (pumpkin) . This was presented cold with cold sauce and on a cold plate. This was brought to the attention of the Restaurant staff and it was replaced and presented as it should have been the second time. I continued to eat my dinner or it also would have been cold. The second night we thought we would try the Bar Menu. My wife ordered the soup and I ordered a Cheese and ham toastie which came with chips in a bowl and salad. The soup was presented in a cold bowl and the soup was cold. My Toastie and chips were also cold. Yet again the staff agreed and the soup was replaced and in a hot bowl. We were informed by staff that there were some problems in the kitchen! On Christmas Day we had booked the Christmas set menu for dinner that evening. We approached this with some trepidation!! The food on this occasion was to a high standard and well presented , however the wait between each course was 20 minutes plus! I had the menu with wine, a big mistake!,not due to the quality of the wine, it was good, but the amount poured and the timing with each course. We don't usually drink champagne preferring Prosecco, we were informed that the hotel had run out by the waiter providing the wine. When we got to the desert course we were missed out as they worked around the restaurant as they had done with the other courses. We waited but in the end had to call a waiter over! The whole meal took almost 4 hours, most of which was us just waiting for food. If returning to Munich we would stay at The Charles Hotel again, however unless it was proven to have improved in the Kitchen and the presentation of the food had vastly improved we would probably only have breakfast, which was Good. To finish on a positive the staff are excellent.

We stayed for a week during Christmas. This is an excellent hotel, close to old town and the railway station, beautiful accommodation, comfortable bed, lovely bathroom and very friendly staff. Breakfast was also very impressive. However there was a problem with the restaurant which does need to be sorted out. We eat in the restaurant the first night, my Pumpkin pasta was freezing, we complained they agreed and the second serving was much better. Another night we thought we would try the bar food, again the food was freezing, they agreed and it was replaced. On both occasions there were many apologies and when the right food came it did taste good. Before we had arrived we had already booked the Christmas Eve set menu and when time came we attended but with trepidation !!! Again problems, while the food was very tasty it was lukewarm warm and the delay between each course was over 20 mins just sitting waiting. My husband had the accompanying wine which was very small portions and given directly after plate collections so with the long delay the wine had been drunk before you got the course to match it. The whole event lasted from 1830 till 2300 mostly just waiting. Very disappointing indeed. We would stay in this hotel again but would not use the restaurant except for breakfast.