Hilton Munich Park

Hilton has a many different concepts and the quality of their hotels are not stable. Being a Diamond member, I stayed in an Executive room. It was small, not new and just ok. Bathroom very small, curtains in the shower and did not feel clean. Executive lounge was a joke. Overcrowded, food was poor, breakfast was poor (no eggs, no healthy options, no service). Hotel is old and needs a complete upgrade. On the positive side, staff is friendly and do their best.

I had zero luck with Hilton customer service and can’t find a way to contact this hotel directly. I reserved two rooms this December for 3 nights. I booked this hotel in August because I knew the point redemption rates are better the earlier you book, as well as availability. I used points to book both rooms. My group decided to extend our stay in London so we would be arriving in Munich a day later than we originally planned. I called Hilton customer service to let them handle this booking change. After being on the phone for a while, the customer service rep came back on and told me that actually the hotel was going to be closed for renovations starting December 15th (my stay started the 16th). I had no knowledge of this and had not received anything informing me the hotel would be closed during the time we were booked to stay there. I’m a designer/contractor and I know that renovations are planned well in advance. I should have been alerted months ago, or not even been able to book this property. Of course, because it’s October and we’ll be staying in December, there was nothing comparable to my original accommodations. No availability at the other Hilton in Munich for the amount of points I was refunded, and nothing the size we need either. Hilton customer service threw me a measly 10k points to make up for the inconvenience, which is a joke. This has been the worst experience I’ve had with the Hilton brand and now I’m sitting on a mountain of points and no desire to use them. I don’t know who dropped the ball, but management had not alerted me as of last week that I didn’t have a place to stay in Munich, only when I called to modify my reservation did I find out. Now I’m scrambling to find a place for my party of 7 to stay that doesn’t cost a fortune. Extremely disappointed with this property’s complete failure in notifying their customers of a closure at one of the busiest times of the year.

Very nice in some ways, but subpar in others. Big drawback--extremely limited restaurant menu, despite advertising promoting it as showcasing a variety of Bavarian specialties. Big drawback--you cannot simply show an item at the front desk and ask to charge it to your room. Instead, you have to do self-service checkout, which is cumbersome and annoying, and not what I would expect at a sophisticated hotel. Big drawback--I took for granted that I could break large bills at the front desk, but was told they didn't have any small bills; I would have liked to leave a decent tip for housekeeping upon my departure, but instead could only dump some pocket change. Room issue: very steep tub poses a real danger getting in and out. Very limited counter space in the bathroom. Very limited closet space. Smaller drawback--constant malfunctioning of room key in the elevator. Smaller drawback--not responsive enough to small requests, such as, could I please have "real" coffee packets (not decaf); you have to pester to get them to follow up. Nice location by the English Garden, but all in all I would not stay here again.

Disconnected reception staff with poor attention to details. I received paraplegic room with no reason. When u called reception I was told to go down whack again with a heavy suitcase myself so they can issue new room for me wow what a Hilton so called 5 star service! Recipients answered the phone yes? No name no good evening. He asked 3 times what is wrong with my room than he sad 2 minutes ok no apology no nothing! While using the phone I found it extremely dirty. Complete disaster to say the least!

Room ok, bathroom very tired and in need of a refurbishment. Breakfast an additional €32 each yes €32 for a buffet not even any table service. No breakfast included for €384 a night stay. Pool is tiny and has to be booked in advance. Sauna and steam room not even turned on until 4pm, saving electricity I guess, even reception don’t seem to know that. Coffee €6 and a hotel shop that is off the charts expensive, disposable lighter €4.50 would cost €1 anywhere else. I understand this is a business but it felt like you were constantly being charged for something as they literally seem to have a charge for pretty much everything.