Sofitel Munich Bayerpost

We were a family of 5 and had booked connecting rooms for just after new year. It was a fantastic stay - our kids were so well taken care of! They loved the treasure hunt through the hotel while we enjoyed a drink at the bar. We will be back for sure.

The most dysfunctional 5 star hotel I have ever experienced Service is a mess Waiting time to check-in un acceptable Trays are left in the corridors as the cleaner say it's not their problem. Attendants at the Gym come regularly late, do not apologize

Save yourself and just don’t book it. It is directly next to train station, which is nice if you’re coming by train. The hotel itself in general seems very outdated. There is no door or barrier for the shower, prepare for your entire bathroom area to get soaked. The bathroom in general has no privacy. The floors - omg the floors - couldn’t tell you the last time they were probably cleaned. Before bed, I took my socks off and was walking about the room briefly, when I got back in bed, the bottom of my feet were BLACK. The cleaning staff took ours towels after we used them and didn’t replace them, we had to call 4 times over the span of 2.5 hours before we finally got towels. (This actually happened 2 days in the row). We also had breakfast room service and the cleaning staff failed to take our cart but rather leave it with all the food in our room until we got back around 8pm and we moved into hallway. We called and asked them to take it away but the next morning, it was still there. This was a horrible way to end our 3 week trip around Europe.

This is a lovely hotel. Though our room looked onto the centre of the building, it was a lovely, clean and quiet room. The bed was so comfy and the room was decorated with interesting furniture. The foyer had some stunning Christmas decorations and the fairy lights outside the entrance made the hotel look really pretty. Little added touches such as giving us an angel chocolate and a turn down service made the place feel special. The breakfast buffet is ridiculously expensive (45 euro per person) so we didn't have breakfast. Instead we went to the supermarket nearby in the train station and bought some supplies!

This hotel is very picturesque on the outside. The breakfast is fantastic however there was a line to get in! the rooms are more modern then I would of liked in contrast with the exterior of the building but that's Germany for you... the spa is fantastic the pool is a dream however a little on the cold side, they have an infrared sauna and steam room. However the bellman took forever to get our bags and in fact we ended up doing it ourselves... No room upgrade it was not available but we are here right after Christmas. We had to call down for several things including towels as they were not in the room at the beginning. but yes I would stay here again.