Lake Naivasha Country Club

We stayed for 3 nights from 25th Dec to 28th Dec and paid double the regular room rate for 3 nights cz it was during Christmas, only to be allotted a room we did not book which had a horrible smelly bathroom that we had to request for a room freshener, the basin was chipped, the shower was rusted and not working properly, dirty bathtub you can't use. It seems like the bathrooms were 30 years old. We payed a $100 extra for premium room but did not get a premium room for 25th night but only after half the guests checkout on 26th, was our room changed. The premium rooms are newer and slightly bigger for which we paid extra. However, the quality of rooms and the wood used is pretty bad. The door has a gap on the top (room 1442), and lizards kept creeping inside the room. even the bathroom ceiling wasn't properly done and one could see lizards and insects creeping in. Such mediocre quality of rooms and bathrooms, wonder how guests have rated anything more than 3/5 to this property Muthu Lake Naivasha when it doesn't deserve more than 2 points. The 2 points I have allotted, 1 for the lake-views & hippos/zebras grazing while you're having meals or walking around in the night and 1 for the buffet which was good even for a vegetarian like me. plenty of options and tasty. It also needs to buck up on their room service too where towels were missing all days after the room was cleaned, Shower gel was missing. and they would take an hour or repeated reminders for providing basics. NO WAY you can call this property more than a 3* according to international standards. We specially went for Christmas and paid double but were quite disappointed with the room allotment and service. particularly of the front desk staff!

Great place, great staff and amazing location. Conveniently placed by the lake, easy access to Crescent Islands. You can easily spots the hippos too, that was a great experience. Special thank you to Alfred who has been great with us during the whole stay!

This was our second stay, having been here 5 years ago, and was a stopover between game parks. The accommodations are very colonial and do show a bit of wear but are comfortable. If you are familiar with other Muthu properties this is similar. The staff is friendly and very professional. The meals are tasty and slant towards Indian cuisine. You can see wildlife outside your bungalow door, especially hippos. If you do a boat tour of Crescent Island you can be left off on the grounds. The pool looks very nice, though we didn't have an opportunity to use it. We would recommend if you are coming to Lake Naivasha.

They have the best staff with a top notch hospitality. I can't forget these staff Aska & Natasha (from the restaurant) and Ezekiel the woderful security guy. The ambiance, the animals (giraffes, hippos, monkeys) made my stay worthwhile. The reception team are also wonderful in their services. The only recommendation I have is that there should be well equipped first aid box in the case of emergency like involving knee scraping which I experience during my stay.

The environment is the most friendly, with a very natural feel. The staff here are very very friendly and welcoming. The rooms are so clean and safety is something they take so seriously. It’s also so quiet, if you really need a quiet place. I had the most amazing time.