Silverado Resort

This website states they offfer day passes. Spoke to manager, Will, and he said day passes are for people staying at resort or getting a treatment. I explained website says day passes are available without explaining the exclusions. He said facilities are for country club members, hotel guests, or getting a treatment. Originally the employee said they don’t offer day passes right now. Then I said it was on the website. Then she changed the story to say “the website says “upon availability” and we don’t have any available right now”. I asked to speak to the manager. After Will, the manager got on the phone and told me it was because of bylaws, country club membership, and other excuses that had nothing to do with what I was saying. I then re-iterated, “ so to clarify, you don’t want locals, even if you stay there, the amenities cost additional, (I explained I understand spa treatments are additional), the guest who stay there only have access to the pool and even for them, the other amenities cost additional, and if you book a treatment you get access to the stream room, lockers, and hot tub?” He says correct. I re-iterated that the website doesn’t say theses things, there are no day passes available, it is only an up-charge to the guest if they stay there. I stated, you would think locals would come more frequently so they would be welcome. He said no, only country club guest and guest who are staying there. So, I am telling you, as a potential guest, if you are visiting the area ask about all the hidden things and costs. You will not get full access to all the pretty pictures you see without being up-charged. Also, they do not want locals and their money, there are no day passes as advertised.

Amazing, would recommend to anyone! The staff was extremely present. Everthing was clean and kept to top notch. I can’t wait to come here again hopefully. Silverado resort was what we were looking for and then so much more. Rooms were great!

We were expecting an upscale, vibrant resort, instead we found the setting, the decor and the offering somehow bland. Among the highlights, the Spa is nice and the personnel is polite and helpful. We also liked the Mansion bar and terrace. The rooms are ok, albeit a bit anonymous, especially on the outside. The Grill restaurant was underwhelming. We didn’t play golf, and don’t have an opinion on the course. Overall, while the resort was functional and quiet (maybe too quiet for a weekend in Napa), we felt it misses a vibe and only partially matched the expectations we had from various publications and from the website

Very nice staff and customer service and friendly Very nice staff and customer service and friendly Very nice staff and customer service and friendly Very nice staff and customer service and friendly Very nice staff and customer service and friendly

Great hotel on a golf course, close to downtown Napa. Favorite part was sitting by the fire pit with friends. Great gym. Our condo looked out on the gold course and we had a great patio. Condo was big and roomie. Food are restaurant was good, along with the service.