LaPlaya Beach & Golf Resort

The hotel setting and beach front is beautiful. The cleaning crew, restaurant staff and beach staff were very good. The valet service was overwhelmed and the staff tried hard to keep up. The food was delicious! Horia and Perla stood out in the dining room and coffee bar. However, it did not rate as 5 star due to the subpar amenities. For a high priced luxury resort, there were few in room amenities. There only q-tips and makeup remover pads for bathroom amenities. There was no free water in the room. Nighttime turn down had to be requested and was a “soft turndown.” It consisted of fresh towels and the bed turned down. Several requests for extra coffee creamers that was told to the front desk were never answered. Several times the front desk did not answer after multiple rings. We had a leaky shower. I called maintenance and the worker came quickly. However after accessing the situation, he said PC he needed to get some tools. He never returned. This could be a great hotel if these issues were corrected. I think an underlying problem is lack public space which is probably not correctable without major renovations. Sincerely, Ruth Lee

The staff, both local and temporary, are friendly, helpful and responsive. The location on the beach is wonderful. Food at Baleen, though very expensive, was delicious and well served. Horia, Yadira, Sam, Raul and Perla stand out for their kind service. Diane, the concierge, was very helpful with some excellent recommendations. There are several details that reduced the value of what we expected in a luxury property and the enjoyment of our stay. On arrival our room had no slippers, shower cap, bar soap, washcloths or complimentary water ($9++ for a liter of Evian). We requested softer pillows which arrived on the third day of our five day stay. Asked for nuts or chips at the bar, none available. No turn down happens at night, we needed fresh towels which came late after a request. The carpet was soiled - however the rest of the room felt very clean. Valet workers tried so hard to be helpful but the pressure of so much demand made the experience chaotic for guests

We had a marvelous beach day at the La Playa Beach Resort. Our beach server, Samoy was absolutely fantastic. She is not only on top of her game as a excellent server but also a truly lovely person. Engaging, friendly and quite knowledgeable. Samoy is simply the best!

This is not 5 star hotel or in any way a boutique hotel and we were incredibly disappointed. The staff at all times were courteous and pleasant but the hotel and its services are 3/4 star at best. Throughout our 5 day stay there was only one elevator in service for both staff and guests - at busy times 10 minute waits for the elevator were not uncommon. The lobby is pleasant and small but incredibly busy and a bit like a train station. There is nowhere quiet to sit for an evening cocktail or nightcap other than a vastly overcrowded bar that serves both the dining room and terrace and is full of outsiders. There is an expensive valley parking system with pleasant staff but due to volume of business it invariably took 15 minutes to get the car. Why do hotels like this not just be honest and rather than hide the $45 plus tax cost include it in the price they quote for a room. There is a delightful beach with a good beach service but the pool is ugly and surrounded by buildings with a limited view - in all honesty it was not much better than a 3star Mariot experience. Lunch at the beach was pleasant but served in plastic bowls and glassware along with disposable cutlery - one doesn't expect that at a 5 stat hotel. The housekeeping was good but our travelling companions twice returned to the rooms at 7.00pm (having left at 9.00am for the day) to find the bedroom unmade. Again not 5 star service. Our fiends booked a beach villa and we went for a superior tower room. The beach villas were, at the las minute, not available and they were promised a suite instead - this never materialised. In the end we had identical rooms - pleasantly fitted (with soiled carpet stains) but with a good sized bathroom with a ridiculous shared bath and shower set up and despite there being masses of room only one tiny basin. There is a great golf course 15 minutes from the property - certainly 5 star but at $400 a person per round it should be. As said earlier the staff were at all times courteous, polite and helpful - particularly the Concierge's who booked our golf and dinner reservations. Its a shame the offering doesn't live up to the staff. All in all I would not reccomend this place

I hhad the best experience at LaPlaya thanks to Naomi! She is the absolute best! She was extremely welcoming and very attentive to us! An outstanding server with the most considerate and friendly attitude and always greeted our table with a smile! I have no complaints and look forward to visiting again!