Naples Grande Beach Resort

We used to love coming to Naples Grande. Unfortunately they are not keeping up the property at all. Many areas need a lot of attention and better up keep - so many areas are falling apart. Hot tubs, fountains were not working, the pools in the spa had mildew. Sad to see it go down hill. We are so disappointed!

I have not been back to this hotel for about 5 years. I was in the area so I thought I'd take a walk around. Apparently, it changed hands in 2022. Sad to see that it is not being kept up. Many areas need pressure washing, such as the curbs and side walks. Sidewalks are needing repairs with missing pavement. Fungus needs pressure washing on the outside walls, plus it needs a paint job. Surprised to see the once beautiful water fountain by the pool not working. Several areas of the patio deck needing minor "pothole" repairs; you would think risk management would want to correct. Also, a lamp shade was crooked directly across from the check in area. Like it's obvious and it just takes a few seconds for someone to fix (I just made me wonder how long it was like that)? The beautiful circle fountain by the escalators also needs a cleaning and up keep. So, it does make you wonder if corporate is just avoiding the upkeep and if these are obvious in the open what other areas are being neglected behind the scenes? It's just a shame to see it like that especially when we can see the difference from being there before and the difference we observed now. I will let the photos speak for themselves.

This is my second time i come to this hotel. Just like last time, this hotel is very nice, clean, great customer service, food is good. I have no complaints. Once again it has been a great stay. Front desk were very friendly and welcoming, theres valet as well as self parking (different cost) your choice. There’s also a 24 hr fitness center on the third floor which i found convenient, since most hotels do not offer for the fitness center to be open 24 hrs. I recommend this hotel for family business and for couples. Close to shops as well. Thank you

We have stayed at the Naples Grande many times but were disappointed this time. The reason for this is that we were booked to stay for 17 nights as a BA package. All ok for the first 3 days and along came Hurricane Milton so we left the hotel and decided to check in to one in Miami for the duration. We spent 4 days after the hurricane trying to contact the Naples Grande to ask when we could return. I called them over 20 times and emailed each day to ask. I only got thru twice. The first time I was told to watch the website so I did. The second time I was told that they MAY open on the Sunday when their website said they would. Then I got an email telling me my entire booking had been cancelled and contact BA which I did who confirmed it had not been cancelled. They contacted the hotel and sorted it out so we would be able to return. Not once the hotel contact me at any time. Customer service was absolutely shocking. Too much stress for a holiday that we spent several thousand pounds on. Never again.

WARNING***RIPOFF ALERT***AVOID DOING BUSINESS WITH NAPLES GRAND BEACH RESORT The purpose of this review is to let others know of the shady character and business practices being perpetrated by NAPLES GRAND BEACH RESORT. While posing as a high-end resort facility, this business overtly fails to disclose all costs that would have doubled my reservation without warning. The intent of NAPLES GRAND BEACH RESORT was to charge their booking fee and then wait to double that fee upon check-in. NAPLES GRAND BEACH RESORT is a perfect example of the premise that “you can sugar coat a turd, but in the end, it’s still a turd.” Fortunately, I learned of their PLOT before our actual stay, which included the additional fees, which would have brought my total to $764.00. Unfortunately, NAPLES GRAND BEACH RESORT refused to return my booking fee, and I lost a total of $387.00. I booked a night stay at for NAPLES GRAND BEACH RESORT for a weekend getaway, as a birthday present to my wife. The reservation was booked through an admitted booking partner of the NAPLES GRAND BEACH RESORT, in the amount of $387.00. Desk Manager Emily Moree admitted this was a contracted booking site for their resort, but refused to take responsibility for the fact that their booking site neglected to disclose hidden fees intended to be disclosed and collected upon check-in. The booking site is specifically contracted to take reservations on behalf of NAPLES GRAND BEACH RESORT, which should take responsibility for their dishonesty. During the online process the customer is asked if a pet would be part of the reservation and included a toggle switch to confirm if a pet would be included. I used that toggle switch to include our 7-lb Goldendoodle. At no time or no place on the booking site, read a disclosure of an additional non-refundable pet fee. And although the booking site indicates for NAPLES GRAND BEACH RESORT is a pet friendly resort, nothing mentions an additional $250.00 non-refundable pet fee. Nor does the booking site indicate an additional $127.00 resort fee, on top of the $250.00 pet fee. These fees are not included in the total collected upon booking the reservation. These charges were only going to be disclosed upon the day of check-in, doubling the cost of our stay. I learned of these additional fees because I called the resort directly to ask if there were any outdoor pet friendly restaurants on the property. I was told “NO” by the desk manager, EMILY MOREE. When I mentioned that was strange being that NAPLES GRAND BEACH RESORT indicates that it is a pet friendly resort, it was only at that time that Desk Manager Emily Moree let it slip that the other fees would be collected at check in. Understanding that pet fees are common, I protested that they are commonly no more than $75.00 and that $250.00 was excessive and at the very least should have been disclosed before they took my reservation. It was at this time that Emily Moree became completely condescending and rude, which made me even more angry, realizing that this establishment purposely RIPS PEOPLE OFF by perpetuating their unscrupulous business practices. It was obvious that Desk Manager Emily Moree was nothing more than elitist condescending SNOB that would do nothing to satisfy a customer and everything to continue with this establishment’s shady business practices. In closing, I would rather lose $387.00 then to be completely ripped off by an establishment with unscrupulous business practices, while dealing with rude and condescending staff. I was able to find a very nice and more honest resort in the same area. PLEASE, HEAD MY WARNING BEFORE BOOKING A STAY AT NAPLES GRAND BEACH RESORT.