The Ritz-Carlton, Naples

Spent 3 nights in the Ritz and enjoyed every minute of it! The service is outstanding, bar none. From Justin at the front desk, to Virgil at Moka, everyone took the time to ask about our stay and how to make it better. Extensive fitness center, and enjoyed 1 of their fitness classes. Enjoyed 2 wonderful dinners at Sofia and Nolita. Sofia was especially outstanding with a very unique menu. And afternoons poolside were great with amenities and wonderful service. A 5 star stay in a hotel I look forward to visiting again (or moving in)!

We were very disappointed in the experience. For the ridiculous amount of money it costs we did not get what we believed to be the Ritz Carlton experience . We arrived at the hotel, before the usual check in time however, we were told by the booking agent that we should be able to check in by 11 AM. Otherwise we would have gone directly downtown (which by the way is a 33 minute drive from the hotel) from the airport. Our room was not ready. Although it is advertised that you are welcome to use the facilities all day, they make it very difficult to do so. They have no designated place to change your clothes in order to use the pool or the beach. Although they suggested we use the restroom, it was “out of order“. We ended up, dragging our luggage into a very tiny“ family“ restroom. We locked the door, but while we were changing into our bathing suits, the door open widely and another family was able to see us stark naked with our luggage spread eagle. Thank goodness it was only our luggage. We finally made it to the beach where the staff was less than friendly. When we asked for a chair close to the water, they huffed and said there were none available. I politely pointed to two chairs available close to the water at which time they acquiesced, but not without making us feel like we were asking for caviar. Yelena at the beach was great. But for her, I would give this hotel zero stars. Thanks to her, we were able to get cocktails and food on the beach. The cocktails were good. The hot food was cold. Not her fault, and we ate it anyway because we were starving. Probably, if it was hot, it would’ve been good. There is a convention happening at the Hotel which closes access to the lobby and areas of the pool. I feel that we should have been advised in advance that this was happening. Bottom line is that the hotel is ridiculously expensive for what you get. . Right next-door there is a beachfront hotel which is an eighth of the price and since there are no real services at this hotel, you might as well stay there. We are told that a four seasons is being built down the road. I will try that hotel when I come back because this hotel is nothing more than a scam and a rip off. I’m embarrassed to say how much I agreed to pay for this room because it only makes me look like a fool. I was trying to give my adult daughter something special for her birthday. Instead, I wasted my money. I could have bought her a Chanel pocketbook for the cost of this room.

We stayed at the Ritz Carlton Naples for my engagement and it was an amazing experience! Chris and Sharon from the photography team were extremely helpful and put together an unforgettable engagement photo shoot for us! We highly recommend using them for any family or couples photography events!

In the words of Tina Turner, the Naples Ritz Carlton is simply the best. I always say it’s the little things that matter most and this hotel exhibited the little things that matter most at its finest. The hospitality is unmatched, from how I was greeted by each staff member, to the impeccable service at the coffee shop, front desk, bellmen, the adult pool and the various restaurants. The ocean front room added the magic touch…I would highly recommend it and I throughly enjoyed having morning coffee and evening tea on the balcony while listening to the ocean waves. Cleanliness throughout the hotel including the hotel and pool bathrooms was superb. Thank you to the entire staff at the Naples Ritz Carlton for making my trip so amazing and relaxing…and one that I will never forget! I can’t wait to return! I’ve seen quite a few sunsets in my day but nothing compares to the sunsets here!

My wife and I planned a stay to the Ritz Carlton Naples to celebrate her birthday. We checked in and were given keys to out two level suite. When we entered the room, the bed was unmade, the trash cans were full and there were multiple dirty glasses of partially drank coffee and the lower level exterior door was unlocked an open ajar. We immediately contacted the front desk and were told they would work on another room. After waiting 30 minutes we were finally contacted by a manager who began the process to find another room. Less than impressive service for a $1,500 per night room.