The Ritz-Carlton Naples, Tiburon

The bathroom had long black hairs in the shower drain, black hairs in the toilet area , and on a bath mat. I asked to speak to the manager and they would not put me through. They said the housekeeping manager would come to the room, but only a supervisor showed. At check out no mention of the complaint was addressed so I brought it up. The manager was behind us and offered a free nights stay, but we were leaving and do not intend to come again. It would be nice to know that bathrooms are sanitized between customers. That was said in the conversation with no reply from the manager as to the fact that they do or what products are used.

I am writing to your team due to a situation that has come up and has honestly caught me by surprise. I made a reservation around October 21st to stay at the Ritz Carlton Tiburon for my wife's birthday. We had to unfortunately cancel on 10/22 due to some unforeseen death in the family. I was unaware of a seven day, no refund policy for this location at the time I made the reservation and came to notice when I was reconciling my credit card statement. Had I known or had been contacted, I could have gifted the stay to someone, rather than throw my money away.  I called the customer service team for a request to reconsider this occasion, hoping my loyalty to Marriott and Titanium Elite status would at least have some impact. I have now been told that my request has been denied and there will be no such refund.  To say that I am severely disappointed with Marriott is an understatement and it will affect my loyalty to a brand that is not loyal to its loyal customers!

Had a delightful stay at the Ritz-Carlton Tiburon Naples last week. As an AMEX platinum card holder & Marriott Bonvoy Gold Elite member, I truly appreciated the extra special touches of room upgrade to an executive suite, early check-in (12 pm) and late checkout (4 pm). I was also touched by the thoughtful details of a welcome glass of champagne & bottles of water, birthday balloon, chocolate-covered strawberries and gifts for my daughter (we were there on an early birthday celebration trip). The food and service were great, the staff polite & helpful, and the room well-appointed. My daughter especially enjoyed the pool/waterpark area. Thank you!

My family recently stayed at the Ritz-Carlton Tiburon for a 3-day stay and had a fantastic time. We were celebrating my wife's birthday, and the staff (thank you Juan, Libby & co) did everything possible to make it special for her. We had 2 different rooms, and they suited our family of five perfectly. The view was of the golf course, and it was magnificent. Each day, we had at least 2 visits from housekeeping taking care of our room needs. While the pool at Tiburon is on the smaller end, they do offer a lazy river to make it fun for the family. And if you want bigger pools and beach access, they have a constant shuttle running to their sister property that provides these extra amenities. The workout facilities they offer are as good as you'll see at any hotel. We didn't use the spa facilities, but had a great chat with the gentleman there about their services. Ritz-Carlton Tiburon has pro-caliber golf tournaments played there, and we were fortunate to have a conversation with a historian of the property on our departure who informed us about all these great tournaments. The people that work at this hotel are proud of it, and it shows on their commitment to service. Lastly, don't ever worry about opening a door in lobby, as one of their staff will always assist you with that, your luggage, or valet services. As a Gold Elite Bonvoy member, I can tell you this property understands how to accommodate its members. We look forward to coming back again.

Staff are extremely kind, welcoming and helpful. Valet is fantastic as well at the staff at check in and housekeeping as well. Unfortunately tennis program is non existent and there is not much info available. Also keep in mind they charge for umbrella usage at the beach location, which is off putting.