Thompson Nashville

Wonderful staff. Great location. Good food good drinks. Will definitely visit again. Staff was friendly and so very helpful. Location was easy walking distance to anywhere we wanted to go. Marsh house had great breakfast Rooftop bar was a fun place to visit

I don't typically write reviews despite even very positive experiences, but this experience was uniquely exceptional in the way Thompson Nashville dealt with the situation. I spent a long weekend at the hotel meeting up with friends. This was my first stay at the property. I will say in general, Thompson was ideally located in a very trendy and energetic neighborhood of Nashville called The Gulch, walking distance to all the downtown attractions including the main strip on Broadway. The hotel is slick and contemporary chic with a high quality trendy restaurant and bar, an attached coffee shop/cafe and a very cool rooftop bar. The staff was super friendly and accommodating. One of the evenings, there was extremely disruptive behavior by other guests on my floor around 3am that was beyond typical party-goers. I called the front desk to inform them and within minutes they had security on the floor dealing with the issue. It was clear that this hotel had zero tolerance for any kind of this behavior as shortly thereafter, metro police arrived and the guests were evicted. I was impressed with how swiftly responsive the front desk was with my concern and complaint and how they managed the situation so seriously keeping in line with maintaining the quality of and respect for their property. The following morning, I received a personal call from the front office director, Seth Gunter, apologizing for the incident and the negative experience I had, which was not the hotel's fault, and assured me that this is not the type of guests they want and the type of experience they want their patrons to experience. He offered me personal assistance for a discounted return trip to make up for what happened in addition to comping the night that was disrupted for me. Again, this was not the hotel's fault, yet given how seriously Thompson takes customer service and the guest experience, they still offered me reparations. This type of acknowledgement and attention to customer satisfaction goes a long way in my decision on where I will stay and how I will travel. I really commend Thompson on how they handle their guests. And this is in addition to already being a high quality hotel.

The Thompson was a great hotel! I thoroughly enjoyed my stay and will definitely return on future trips to Nashville.

Beautiful from the first step in the door. All employees were happy and friendly. Kaveed at the front desk was very helpful and informative. He made sure we had everything we needed. Room was spacious and clean. Beautiful view from the 11th Floor overlooking the Gulch area. Highly recommend!

Everything about this hotel is "spot on"...From the doorman to the front desk at reception and checkout to the cleanliness of the room..I have eaten in the restaurant on a prior stay so I highly recommend trying it. As an additional plus, there is a coffee shop attached to the hotel if you want a quick cup of coffee before you venture out into "Music City"...