The Reef at Atlantis

Room check in delayed by hours. Room card system was down until next morning. Refrigerator and tv remote broken. Expensive. Hard to get restaurant reservations. Pillows were bad. Cold in January. Beach was beautiful, but lots of trash. Was supposed to have two queen sized beds, but ended up with one bed and a pull out couch. Beautiful resort, but had issues and very expensive.

Recently stayed at Atlantis, Reef. Our experience did not live up to expectations and hype 1. Staff - very apathetic and almost seemed annoyed to provide assistance 2. Food - we ate at Salinas and Chopstix. Very overpriced and un-inspired food. 3. Rooms - outdated and dirty. You can see rust accumulating along the water faucets/bath tub. Electrical outlets that do not work. 3. Hidden feeds - got charged $350 dollars for a reservation error that I am still trying to resolve. Tried to talk to staff there but kept on getting bounced around because nobody cares. We have had the opportunity to stay at luxury hotels/resorts along with cruises. Atlantis had the lowest value of the places that we have visited. Our family will take business elsewhere in the future.

bellman lance at the reef 20/10 coolest guy i ever met, i appreciate all his effort to to help with everything he can, never lets anyone down that i seen and stays up all night and still has so much every every time i see him, he’s priceless love the guy

We had a great stay at The Reef. We had a 2 bedroom ocean view suite for our family of 4, and it worked out perfectly. The room was clean, full kitchen was stocked, and we had a great view of the beach. We spent most of our time on the Cove/Reef side (Cascades pool and then the beach) - so most of my comments are for that area of the resort. The staff was friendly, walkways/grounds were very clean, and pool/beach were well maintained. We did have to plan ahead to get chairs together, but that's not unusual for a large resort during peak times. The walk to the Royal was manageable - sometimes we took the shuttle, sometimes we walked. Shuttles were pretty quick, during our 5 nights there I think we only had to wait more than a few minutes one time. I would return to this resort - my kids had a blast and we all enjoyed our stay. Although the Reef is at the end of the property, it gave our trip a quiet but fun feel away from the hustle and bustle of the main resort area!

For the cost, the value isn't quite what I expected. It seems they hike the prices up but shrink the portions and quality. The staff was often rude and short tempered as well. Really great location, however, with lots to explore! I loved the beaches, the aquariums and the pools. The food was hit or miss, with many locations not being worth the price. But there were a few great options.