Rosewood Baha Mar

From the moment we arrived at the airport, everything was seamless. We were offered a glass of champagne at the check-in desk at the airport while we waited for our driver. We only waited a few minutes, and we were personally escorted to our driver. It was a quick trip from the airport to the hotel. We were treated to an exceptional level of hospitality that made my partner's birthday celebration truly unforgettable. The resort itself is breathtaking - elegant, serene and perfectly designed for a luxurious escape. Our suite (which was upgraded), was beautifully appointed with stunning ocen views, plush furnishings and thoughtful touches that made it seem like a private sanctuary. To our delight, the staff surprised us with a lovely birthday arrangement, complete with cupcakes and fruit - such a wonderful touch that set the tone for our stay. Dining at Costa provided an excellent atmosphere with delicious seafood and mexican flare. The other restaurants at the surrounding areas were also delish - particularly Cleo. The pool and beach experience was spectacular. Every moment was enjoyable. The staff consistently went above and beyond, ensuring that we were always taken comfortable and well taken care of. If you're looking for a perfect place to celebrate a special occasion, the Rosewood is truly second to none. Every detail was flawless and the warmth of the staff made it a celebration we will cherish forever. Can't wait to return next year!!

We have stayed at other Rosewood Hotels and had fantastic experiences. Unfortunately, this experience was nowhere near on par with the others. While the hotel is beautiful and the rooms are very nice, this is not a luxury experience. Hotel employees are disinterested (and in some cases even nasty) and essentially incompetent to help guests through basic matters. We planned our dinner reservations months ahead, only to receive email cancellations for some of the days. As a result we had to shift all of our reservations. When the online system did not work , we called the concierge and corrected all of the reservations. Once we arrived, we were still receiving notices of the reservations we had cancelled. I went to the concierge again and walked through our reservations for each day. To my surprise, it still was not corrected, and we were billed for reservations we had missed (the ones we cancelled). The cleaning staff took our soap out of the shower when cleaning the room and took a day and a half to bring it back. In addition, no one at the hotel could direct us where to go to meet the provider of our offsite excursion. Even worse, after the excursion, we were left offsite after a driver, who apparently is paid by the hotel, refused to drive us back. The worst part of this experience is the price. We are used to paying premium prices and are ok with that if the experience is top notch. This was not. The food is average in almost all cases but is tremendously expensive. Think $15 for a coffee. Our nightly dinner (for 2 adults and a 12 year old) was almost always approaching $500, and the food was not good (except for 1 or 2 places). Lunch cost us $260 for 2 taco orders, a hamburger and a salad. The prices are insane. I felt like I was getting robbed on a daily basis. To summarize, this is not a luxury or quality experience. This place is designed to appeal to the masses and the experience matches. If you are looking for a high level, luxurious vacation, go elsewhere. You will not have that experience here. You are better off staying at one of the other hotels on the property. The experience is the same at 1/2 the price.

My daughter and I recently spent another memorable week at the beautiful Rosewood, Baha Mar. Our only regret. — the vacation was not long enough. This rewarding, relaxing, rejuvenating experience, my fourth stay at the Rosewood and my daughter’s fifth was definitely “over the top!” Upon arrival, the amazing “one and only” Shanecquar, the Front Desk Manager, along with her hard-working staff welcomed us back with smiles and open arms. Shanecquar then graciously escorted us to our home for a week, a gorgeous, spacious contemporary and immaculate suite which included butler service from morning to night. As is always the way, chilled champagne with delicious savory delicacies and freshly baked goods were part of our welcome cheer 🥂. As we unpacked and settled in, I sipped on a glass of champagne while relaxing on the comfy huge terrace,nestled in beautiful landscaping with clear blue skies to mesmerize me. Yes, once again, Shanecquar showed us paradise. The huge state of the art kitchen and bathroom along with the laundry room in our suite all felt like pure luxury. Regarding our butler services, I feel like Shanecquar assigned the cream of the crop to us. Aaron, our first butler was outstanding; however, his tenure was short-lived due to a scheduling change. There was no regret because immediately we were blessed with Zia who never missed an hour or day making us feel like Queens! Zia most definitely has the people skills, demeanor, high energy, and hotel experience to serve all sizes of families, and ages. Her reassuring smile will make any guest feel relaxed, comfortable and stress-free. Kudos to Shanecquar for making all of the above possible. I would be remiss if I did not commend and again thank all the restaurant, pool and beach personnel who accommodated and served us all day, every day. My sincere appreciation to Greg, George, Dominic, Charles, Manny, Tyrec, Destiny, Ashley, Clive, Anton and our shining stars, Scott and McDonald who are exceptional in everything they do. Of course, from evening to night, our eloquent wining and dining always begins in the classy cozy Manor Lounge run by the renowned Fluffy and the best Baha Mar bartenders ever! Just remember all of the above can be yours if you check into the Rosewood, Baha Mar and simply enjoy!

Absolutely terrible service. Was made to wait 5 hours for my room. But was “conveniently” encouraged to eat and drink while I wait. $75 basic salad and a glass of water later I’m still waiting for my room. This place sucks and I will not be back.

My wife and I we're on our honeymoon and had booked a very very high end local Airbnb. When we arrived at the Airbnb, it was an absolute nightmare. It was dirty, unsanitary, falling apart, completely falsely advertised. We were in the rain, at night, in a country that we've never been to and found ourselves completely homeless. There was some complication in switching our phones over so we didn't even have the ability to call anybody to check for local availability at a hotel. We have been traveling all day, we're tired, dirty, hungry, didn't have any communication, or place to live. We had to leave the Airbnb and decided to go to the closest hotel… We pulled into this gate and the security guard had suggested us going to the Hyatt versus the rosewood. Evidently the rosewood was quite expensive and the high it might be able to serve our needs better however when we got to the Hyatt, it was quite the party town. My wife and I are both sober and a nightclub with drunk folks on our honeymoon was certainly not the vibe we were after. We ended up at the rosewood and when we got there, Way (the concierge) was so incredibly welcoming while we felt completely out of place. It was total shock what was going on with us…Way what is trying to show us how to book a room and although incredibly pricey, we had nowhere else to really go. She was kind, gentle, encouraging, uplifting, reassuring, generous, and while my wife was trying to manage the logistics of everything, I was starting to have a nervous breakdown. Way recognized my need for console and sent this woman named Dianna. She immediately wrapped her arms around me, wiped my tears, sat me down on the couch and ministered to my soul. Not did they provide such incredible service, but they continued to shock and amaze us with their kindness for the next few nights that we stayed there. Dianna walked us around everywhere…provided incredible door to door service to restaurants, brought gifts to this absolutely spectacular room that Way provided. They went above and beyond to make sure we were safe, comfortable, and every need was met. They recognized the severity of this crisis and instantly became woman that I will forever remember as being godsends. No matter how many times we complimented these two women specifically to all their bosses, they are worth their weight in gold and I could never sing their praise enough. Not only were those two women spectacular, but everybody on the staff was friendly, upbeat, energetic, we were pampered, and we wanted for nothing. The linens in the room are absolutely stellar, kitchen, food, pools, landscaping,…just everything was a dream. It was so incredibly clean, quiet, the views were mesmerizing and breathtaking. Although our stay was far too short, we will go back just so we can see the staff again. It brings tears to my eyes even writing this because there will never be enough words to recognize what these two women have done. They have changed our lives forever and what they did for us during such a crisis was nothing short of a miracle.