The Caves

After booking online, we received an email from Gisell at Island Outpost reservations. Over the next month, I had sent so many emails inquiring about information and room upgrades. Huge shout out to Gisell!! She went above and beyond with the best customer service - everything was perfect. We were greeted at the airport by Chris who was our taxi driver (arranged through the hotel). During our 1.5 hour drive from the airport, Chris provided history and information about his country. Thank you Chris! We arrived on a Saturday afternoon after a long flight & taxi to be greeted with a welcome drink upon arrival. The check-in process was very smooth and we were also granted a tour of the property. We stayed 7 nights in the butterfly room which was very beautiful. The room was very clean - you could tell the housekeeping team was very thorough (housekeeping is the backbone of any hotel). Don’t forget to give your housekeeping team a cash tip - they deserve it. We enjoyed keeping the shutters open all day to enjoy the breeze - air conditioning really wasn’t necessary. The bedroom mattress was very comfortable. We slept with the bug net surrounding our bed, but we never saw a mosquito the entire trip. There was no television & spotty wifi, which was perfect for us trying to reset and relax. The hotel grounds & gardens were taken care of so well by the employees. I even saw the GM walk the property multiple times a day - that’s when you know you’re staying at the best hotel. Way to go Karen! We ate breakfast, lunch and dinner everyday - never had a bad meal. They offered specials daily and also the option to have breakfast in our room. On our last night of our trip we enjoyed a private cave dinner, which was amazing - make sure to book one! The best part of our trip was cliff jumping and snorkeling, followed by relaxing! Being that it was a small hotel, you’ll get to know the other guests staying on property. Everyone was so nice and welcoming. This is the part when you expect to see pictures, but our pictures wouldn’t do this hotel any justice. It’s absolutely beautiful at the Caves hotel, go check it out for yourselves. To the Caves staff, thank you for such an amazing experience. Your hospitality was exceptional and we can see why so many couples return year after year. It’s all about the best customer service and you all have it. Keep up the great work!! Shout-out to Melissa, Karen, Randy, Nick, Stacey, Adeema, Baller, Glen, Omar, Zoom, Pernaldo, Glen, Omar, Floyd, Earl, and Grace. Warm Regards, Tiffany & Jason

We love Negril and we love the Caves! We had our honeymoon on the Negril Cliffs, 35 years ago, and now travel to the Caves to celebrate our anniversaries! The Caves is hands down, our favorite place on earth. The food is amazing, the staff kind and accommodating and the ocean warm and inviting! Yes, the bathrooms could use an upgrade but the rooms are fun and eclectic and the entire resort is relaxing and simply magical! Everyone we bring to the Caves, returns again and again. Highly recommend for a week of 'One Love!'

This is an edited version of my initial review which was poorly phrased, inappropriately titled and unbalanced, for which I was justifiable notified and I apologize. The Caves location, in Negril, is exceptional. It is about 1.5 hours from Mobay. The ride is bumpy but goes by quickly with the beautiful scenery all around. Once at Caves, the spots to jump into the water vary in height from a lark to thrillingly frightening. The rum cave bar and all the bars are super fun with a self-service concept that is both unique and felt super-fun and indulgent to us. They make you anything you want at breakfast and offer local/daily specialties, like cabbage and sailfish, that are wonderfully seasoned and perfectly cooked. At breakfast, lunch and dinner the service is warm, friendly and engaging but not intrusive. We enjoyed their warmth so much that we felt obliged to tip but, I am not sure it is required or expected. Housekeeping also did an amazing, tip worthy, job with our suite which must have been tedious with two floors and three terrific seating areas along with a mini kitchen. With that, in my opinion, they could be more welcoming and the place could benefit from a bit of repair and updating in relation to the cost and competition.

Delightful accommodation in a unique location on the cliffs overlooking the brilliant azure sea. Lovely well equipped cottages set in a beautiful cliff top garden setting. Wonderful staff, great service. Steps down to sea level where you can jump off into the water or go down a short ladder to swim. Great place to watch the sun set.

The service here was a real letdown! However, the ambiance was absolutely stunning! And by service, I mean the whole intake ordeal, not really the waitstaff...i was expecting a check in process that was more seamless ! Took about 45 mins to seat us !