Sandy Haven Resort

We chose Sandy Haven Resort as our homebase for my birthday celebration. The property is lovely and so was the staff. They even decorated my room while I was out for the day and gifted me a bottle of champagne. The beach is divine - one of the best beaches on the island. Highly recommend.

Friends and I recently spent a weekend, occupying 3 bedrooms. This was a repeat visit for me and their first. We found the staff to be warmly welcoming, responsive, and cheerful. The effect of time and the elements were evident, but, for the most part, we found the facilities exactly as pictured. (A power wash will restore brightness to the cabanas). Rohan (reservations) was our first point of contact for this trip. He responded promptly, was clear and courteous. I told his our trip was to celebrate a special occasion for our friend and he understood the assignment! Special mention to Pops and, of course, to Dwight, who is the MVP. Dwight was everywhere, all the time, making guests happy. He was just as accommodating of us. Thank you all! Sandy Haven is on my list for repeat stays when in Negril.

This was a very classy place in its earlier days. We were astonished at how it has significantly declined. Don't be fooled by the website photos, which must be old. Our experience: Room: cable TV not working, smoke alarm missing, bed like a slab of rock. In bathroom, "rain shower" head dribbles tiny needle points of water - barely enough to get clean or shampoo hair. Shower floor and grout look disgusting, no bar soap, towel bar hanging off the wall, bathroom lights hanging out of the ceiling. Grounds: Beachside cabanas have no drapes or roofs, very dirty and in disrepair. Breakfast deck in poor condition, chairs with broken arms. Hot tub not working (also broken last time we were here.) Included breakfast was OK. However, property overall is in dire need of repairs, updates and fresh paint in many areas. Owner should be ashamed. Needless to say we will not be back.

Sandy Haven at first glance looks like an inviting little boutique hotel nestled on the 7 mile strip of beach in Negril. Absolutely enjoyed the view from our beachfront room. The problem begins with inside of the room: on arrival we were told there was no soap. That is unacceptable and not sanitary. Imagine all the guests on the property not being able to wash hands appropriately. The mattress on the bed was very uncomfortable. Our group of 30 +people used the resort for catering an event on the property. The food that was served by only one server was marginal, and not as promised. The food did not have any source of heat to maintain temperature, and therefore the food was not hot as it should be. Secondly, all the items that was promised on the menu were not served and the cost per person did not change.Lastly during the last 2 days of our 7 night stay one of our phones was damaged by a flow of water from the air conditioner that was above the nightstand where the phone was charging. With every issue or problem that we reported we were met with I’m sorry however nothing was resolved to our satisfaction. (We did get soap after 2 days and our room was changed on our last night) However, It’s been over a week since we’ve returned home and no one has gotten back to us regarding a resolution for the damaged phone. It’s pretty obvious to me that there is a serious lack of customer service or any genuine desire to satisfy guests.

Sandy Haven has excellent staff and service . Raffael was the lifeguard on duty , I felt very safe on the beach , my family and I were out past 10 pm , we were greeted by Raffael and some other staff , the premises was very clean and well lit . Thank you all for making my trip safe .