Sandy Haven Resort

Positive: location, beach access, quiet, within walking distance of grocery store and other beach bars/resorts, big balcony with dining table, good size room, work out room, enough beach chairs and towels Negative: no muffins or mimosas with continental breakfast as advertised; bar only for food which was mediocre, dining room closed, no cable tv, coffee maker didn’t work, clean but could use updating, 3 floors- no elevator , no ice machine or water station, very small in room refrigerator

Checking in was lovely, we got upgraded to an “ocean view” room as I had mentioned it was our anniversary. We could see the ocean through the trees so, fair. The room itself was huge and clean. One of the sinks didn’t work and dripped . The tv didn’t work - and came to discover no tvs worked in any room of anyone I spoke to. We were fine with no tv, just wish it wasn’t a huge useless black thing in the room. Better would have been a bigger fridge tbh. Bed was a little hard. Things were falling apart abit but all in all it was lovely for a week. The supermarket Hi-Lo is a 10 min walk and perfect for water, beer , wine and snacks. The food at the hotel is way overpriced for the quality and the area. You’re better off getting patties or going to another hotel nearby. We love the Jamaican people, and we always got a smile, but overall the staff seemed really unhappy. The beach was amazing, no wait for chairs, sun all day, no complaints. Look, is it a 4 star hotel? No. We got an amazing deal on Air Canada Vacations and it was worth it. But I’ve seen prices for other dates and I would never pay that much to stay here. So if you get a good deal, take it!

This hotel is by far the worst hotel I’ve ever stayed at in Jamaica. The service was nonexistent. The staff was rude. Every time I asked for something it felt like they were doing me a favor. I have been to Jamaica on several locations and this was by far my worst experience yet. For six days, we had no Internet or Wi-Fi when we arrived in our room the safe was broken. The air conditioner wasn’t working properly. The hairdryer was broken pretty much. Nothing worked on top of that. They charge our credit card without authorization and are still holding a security deposit for over 10 days. If you are looking for somewhere to enjoy your vacation, do not stay here it will not be a vacation only a headache

This hotel's website lists many amenities that are either non-existent or out of commission. I truly feel that I have more amenities at my home, so if you're looking for a pampered vacation this is not the place to go. There was no Wifi the entire week we were there which created a huge problem for us as well as many other guests. We were planning to keep our phones on airplane mode & hook up to the hotel Wifi--not possible! Even sitting at the front desk, it was in & out. I have no idea how they can fo business like that. The staff said it can be challenging! While sitting at the front desk to gain any communication to schedule our return shuttle for 3 days, I overheard the staff continue to give out the Wifi password as though it was functional. I also witnessed 3 guests demanding refunds & checking out. Obviously no Wifi, no TV as well but that wasn't much of a concern to me. We dud nit have any hot water for the 1st two days & after we got the problem fixed, I found out the room below us then was out the next few days, not sure what was going on with that. Hot tub was out of commission the entire week which I actually really look forward to using. Other items not functional were the refrigerator, the safe, the balcony lights. The restaurant was never open the entire week, our last night we were able to order food at the outdoor bar. They could never charge anything to a credit card at the bar because of the internet problem which left me having to use cash all the time. We frequented other hotels for food & drink instead. The one meal we did get there was the worst meal we had our entire trip! The staff were definitely fed up with fielding all of the complaints, we heard guests literally screaming at the staff over promised amenities not being available. The cleaning people did a nice job each day on the room & the ambiance of the beach atmosphere was terrific! I would not recommend this hotel as I feel the good qualities can be found anywhere else with many more upgrades. Overall not a welcoming place & definitely in need of repairs.

We had stayed here previously, but since the last stay it has gone downhill. First entered the main lobby, the chandelier above the reception desk burned out and missing light bulbs. Room - vinyl floor had holes, missing smoke alarm, towel bars loose on wall, TV cable not working. Hot tub not working, told it has operating for several months. Outside deck worn and uneven. Cabana's very worn and stained, would not even sit on them. Exterior light on walls, broken, or missing light bulbs. Will not be returning to this "Luxury Hotel".