Four Seasons Hotel New Orleans

The restoration and repurpose of this property as a luxury hotel was very well done. The details, service, finishes are all on point. Chemin a la Mer was great food and service, the spa is very nice, and the bar is magical. Staff's focus on service is exactly what you expect from Four Seasons. And the location is perfect - close to the Quart but not in the thick of it. Would definitely stay here again.

I booked a four night stay and the ambience of the hotel was very nice and the general amenities were very good. The food service, however, was AWFUL. breakfast was included with my package, but I wish it wasn’t. Every morning was an ordeal. While the quality of food was fine each breakfast experience took almost an hour and a half, and it took almost an hour one day to get a table, the hostess was very rude. If it wasn’t for the food manager, I would’ve asked for my money back.

Went to check out the bar and ambience and whether this Four Seasons is worth staying at. I have stayed at other Four Seasons and do love it minus the pretentious. This bar was ok but the service was beyond poor for a hotel of this class. After first drink, the server never came back to ask for another drink or give a check. After 20 minutes of waiting, I had to go find her to get the check and get out of this proverbial five star hell. Left no tip and will never go back here. Not even for free.

I have nothing against Motel 6 but their price gives us certain expectations. This hotel is a blemish on the body of Four Seasons that is famous for exceptional customer service. They failed in every possible way. The check in was a disappointment, food although good quality was never the proper temperature, the waiting time was 1:30 min ( just one time) and the order was not right . I will never go back to this hotel . I suggest to go elsewhere in New Orleans.

I recently stayed for a three day conference and was pleasantly surprised given some of the lukewarm reviews. The property has been brought to a very high standard; my room was cleverly and beautifully laid out and didn’t require a manual to operate everything. From food to bar to the truly excellent gym I could not fault it. It was busy which may have been a bit stressful for leisure travellers at times but I doubt truly so. And some conference attendees had to wait for rooms even while checking in very late. Nothing that takes away from the overall excellent stay though - probably because every staff member I encountered went out of their way to be helpful and professional.