Hotel Monteleone

Hotel Monteleone is an old-school grand hotel that is truly GRAND because of its hospitable staff, its well-appointed rooms, and its many services. From the greeters at the door, to the desk staff, to the staff in the Criollo Restaurant, this hotel property in the French Quarter is the place to come to be pampered. One example: Ms. Kathy, one of the waitstaff at breakfast in Criollo Restaurant, always greets me cheerfully and recognizes me by name. She recalls which table I prefer in the restaurant and she makes sure that every detail at breakfast is to my liking. I observed her managing a table of 8 senior citizens (I can say that since I am also a "senior!"). Although some of the individuals at the table were demanding, she made sure to acknowledge each request with a smile. Her kind hospitality and cheerful nature at breakfast ensures that I will have a good day. The rooms I've stayed in - this time in an Iberville Tower superior King room - are always clean and very comfortable. That includes nice linens and towels, turn-down service (with lovely dark chocolates), Saratoga bottled water (my favorite!), comfortable bathrobes and slippers, and luxury bathroom amenities. Yes, Hotel Monteleone is the site of the famous Carousel Bar which I have to admit is not my "cup of tea." However, the Bar does bring attention to the hotel and hopefully visitors will return and enjoy the relaxing hospitality of this grand old hotel! It is a part of the French Quarter's history and is the hotel I will return to time and again.

Wonderful hotel. Great place to go if you have a pet they were very accommodating. Everyone staff and other people staying at the hotel were very nice to my puppy which was super nice to see i was a little worried going in as he had never been around that many people. Earl Perkins was super nice and fast at the valet. All around great experience. Would definitely stay there again next time my family and I are in NOLA.

My girlfriend and I stayed in the Iberville Suite and on one of the evenings we were out somebody went into our room and stole a brand new iPad. We noticed it the next morning and we went down to the front desk to report it. Instantly we were met with hostility from one of the managers. He would talk over us and just had a horrible attitude. I started to raise my voice to match his tone to which he responded “I am not going to be talked to by a white man like that” - such an ignorant thing to say. Then another manager got involved and she ended up pulling the room key audit report. The audit report shows a 3rd key was made but we only had the initial 2 upon check in. Even with the report right in front of her she still was defending herself. It was not about the money for me. I wasn’t looking for reimbursement, wasn’t looking to have anything comped. Just report what happened. The staff was so rude not once saying “I’m sorry that happened to you.” The only employee that was courteous was Earl who worked in the parking garage. We checked out early because of all of this and Earl was the only one upon leaving who was genuinely apologetic for what had happened. I’d like to thank Earl for making a huge difference. I still would never stay here again.

We booked this hotel based on location and reviews of previous travelers and a guide book recommend. It was well worth the price as very historic and had that elegant charm, some minor modifications for protection at Mardi Gras, but understandable. Rooms were well appointed and we had a very pleasant surprise visiting the roof top pool one day, Earl is the man up there and is super friendly and efficient. We found all the staff to be similar, in terms of friendly and accommodating, but he really stood out, for sure. Location was prefect for walking to anywhere in the French Quarter, which is just as well, since the streets are almost locked down fully during the parades and unless a vehicle has a pass they cannot get in. We only used the restaurant for breakfast, which was top notch, as we had other plans for lunches and evening meals, beds and other facilities were all to a high standard, although the hotel could be due an update/refresh in some areas to liven it back up a bit. Due to the time of year we visited (Mardi Gras) the Carousel bar was very busy and we had to wait a little while to find a seat at the bar and get drinks and of course the photos, but if your going this time of year, everywhere is busy. Other than dine in restaurants the whole city serves drinks in plastics as you can drink on the street and people do, so don’t be surprised when your beautifully crafted cocktail is decanted into a plastic beaker.

One of the best hotels I have ever stayed at! The customer service was out of this world. Khiya at the roof top pool provided incredible customer service (providing cooling towels to all guests, passing out sunglasses for those who forgot them & overall great service). The rooms were luxurious, clean and well kept. The Carousel bar was the added bonus. It’s great to know that there are still standalone owned hotels that make their customers a priority. I just wished there were more Hotel Monteleone hotels in other parts of the world!