The Lafayette Hotel

Our stay at The Lafayette Hotel was great. Definitely going to stay again. Wonderful room, great location, clean safe and staff were great. First time to stay at a hotel with digital everything and it was smooth. The staff at the front door were welcoming and helped with the requests we had. Parking was only two blocks away. Steak house on site and bar. Looks very nice but we did not try it. Will next time.

Stayed here for the Eras tour. All of the staff were so friendly and welcoming and we even got a welcome bag with friendship bracelets. Room was clean and the hotel is within walking distance to so much. Would definitely recommend to anyone looking for a hotel in New Orleans.

We stayed at this hotel on August 16th and 17th. The shower faucet broke and we were not able to use the shower . The manager told us she could not give us another room and the only option was to shower with a bucket. We requested for a reimbursement and they agreed to give a 50% credit back which we have not received yet.

I stayed at The Lafayette for a couple of nights this week. I was a bit concerned by some of the recent reviews but was pleased to find they honored my prepaid booking, even though I booked through Wyndham and the hotel is no longer part of them. Check in was a little chaotic and their key card making machine was broken so the poor receptionist was having to go back and forth to let us all into our rooms. My 2nd floor room was spotlessly clean and well decorated. The bed was OK, though a little uncomfortable and other amenities were lacking- only a very old coffee machine, for example, with one bag of coffee provided. The ensuite was fine with decent toiletries offered. I think the real drawback of this hotel is that it's just rooms- no restaurant, bar, fitness etc are available despite, according to locals I spoke to, once having had one of the best restaurants in NOLA. The receptionist mentioned that LuxUrban had sold the hotel and they were transitioning at the moment, so I really hope that the new owners give this place the TLC it needs to become the grand hotel it once was again.

I am also reporting a refund never received. Do not stay at this establishment! Luckily I made a claim against my credit card; the credit card company reversed the charges, and the hotel did not dispute. Having said that, I booked directly with the hotel when it was still a Wyndham. If you booked with a third party such as Priceline or Booking, this may not be as easy. Good luck everyone; it’s very sad that busy, hard working people have to go through this, and you think you’re protected by a cancellation policy, and you’re not.