NOPSI Hotel New Orleans

First the good - the public spaces are very pretty, the rooms are also pretty. Beds are comfortable, pillows are good. Be advised that there are robes but you need to request them. I do find it odd they don't provide the basics of q-tips, shower cap, etc. This should just be standard. Again, you can get these if you ask. You have to ask to have the room serviced (not standard) - which we requested. The bad - water pressure was really poor and I'm not super picky about that. It was very noticeable and an actual problem - not sure if it was just our room or if this is a common issue throughout hotel. I called to get the room cleaned while we were there as this is a service upon request (which I think is a bit ridiculous). Yes, I care about the environment, but I like to have the bed made and towels refreshed when I'm at a hotel. Perhaps let people call if they DON'T want service? Returned to room at 3:00 pm and no service. I called down as we had just stopped in quickly and they said they would clean the room. When we returned at 5:30 the room had been cleaned - beds were made and old towels removed. It took me a minute but I realized they had not left us with a single new towel. They had left behind one wash cloth - no bathmat, hand towel, nothing. I called down and they sent someone up (with the wrong number of items so they had to return). The housekeeping is certainly an issue and as the manager of the hotel I'd want to know this. I would think it should be an easy fix.

The NOPSI is beautiful and classy. We had come in for a family wedding and over a span of 3 days had the opportunity to experience many of the public spaces of the hotel, and interact with quite a few members of the staff. We were especially impressed by the industrial elegance of the ballroom, and by the attentiveness and good humor of the bellhops Kevin and Derek.

Short version: We were assured of a crib 3 times for our 3-month old before being told at 9pm no crib would be available. We were told if we vacated our room and found some where else to stay (at 9pm with a 3 month old) we could be refunded. Given we needed a safe place for the infant to sleep, we had to do so. ManagerJessica did the usual “I don’t know who you spoke to but we don’t guarantee…,” even though none of the staff indicated they could not guarantee a crib in in their multiple confirmations to us. The manager then threatened to call security when we insisted they call more hotels to find a crib to loan to them or go get us one. Manager Jessica was extremely stern and showed zero compassion for the situation from the beginning, and was just outrageous when we tracked down our own crib and insisted they try to borrow it from the neighboring hotel. Longer story: Us 3 days before arriving: “We’d like to confirm we will have a crib available for our stay Friday and Saturday?” Hotel: “Yes, when you arrive we will bring it up to your assigned room.” Us upon arrival at 4pm: “We had arranged for a crib to be brought to our room.” Hotel: “Yes we will have one brought up right now.” Hotel upon our departure for dinner at 7pm after inquiring again when a crib had still not been brought: “We ran out and are securing more now. We will have it to your room shortly.” Hotel manager upon our return from dinner at 9:30pm after no crib had been brought to room: “We are unable to provide a crib.” Us: “You had told us multiple times we would have a crib.” Hotel: “We don’t guarantee that.” Us: “You did tell us we would have one” Hotel: “I don’t know who you spoke to so I don’t know that.” Us: “What do we do, it’s not safe for a 3 month old to sleep in a bed Hotel: “Would offering some money off your rate be helpful?” (lol) Us: “no, we need somewhere safe to stay. If we need to stay somewhere else we need a full refund.” Hotel: “ok if you vacate now (with your 3 month old at 10pm in downtown New Orleans) you can get a refund.” (After calling around to other hotels) Us: “we called the Fairfield next door and they have a crib. Can you get them to loan it to you so we don’t have to move hotels?” Hotel manager: “no we’ve already tried to secure additional cribs.” Us: “Can you have someone go to Walmart and buy a crib? It’s terrible to be out trying to find a place to stay with a 3 month old.” Hotel manager: “we’ve done all we can offer you and will be calling security if you continue to try to discuss this with us.”

My family and I stayed at NOPSI Hotel for four nights in November and could not have been happier! The hotel was exactly as described; great location, clean, friendly, wonderful amenities, and very comfortable. Everyone was so helpful and friendly during our stay, especially Dexter and Derrick who helped get us checked in and up to our room when we arrived. We would definitely stay there again or recommend the stay to any friend who's looking for a place to stay in New Orleans!

I do not recommend! If you choose to stay, do not stay in rm 309 or 409! Original room was 409, sink was clogged, got that fixed. While I was sanitizing the room, I noticed dried blood was on box spring cover, bed frame and 1 decorative pillow, reported same time as sink and no luggage rack. It was exposed and I couldn't overlook that grossness. An hour or so later after calling back in to see if they'd forgotten, housekeeping came and said she couldn't do anything about the it b/c she would need help with box spring, I gave her the pillow to take with her. Front desk called and I told her what housekeeping said and they offered to move us to another room. I wanted to be away from elevators, stairs and ice machines. Most, if not all, of the rooms ending in 09 were available and I now see why. It took an hour or so for someone to finally come to bring us keys and move our belongings. After miving to 309, the bathroom floor was uneven and the door did not open all the way without having to use extra force as the door was dragging on the floor and made a loud sound. There was no luggage rack in there either. The mattress was uneven...the side near the nightstand was lower than the other. The ironing board had no cushion under the cover, it was so thin you could see the holes in the ironing board. The cordless phone on the nightstand did not work. There was no clock/radio on nightstand, no mirror on entry table, no 2 extra decorative pillows like there were in 409. So pretty much we were worse off than we were in the 1st room. I'd sanitized the room again and was so over it at this point and did not want to move again. I called to report again though. So during check out I asked what will be done to compensate for the horrible stay we had, they went to get manager. Manager took off destination fee which does not make up for all we had to deal with at all. Why should I have to negotiate or go back and forth to be better compensated for a horrible stay? Hence, this review. They shouldn't even offer those room to paying customers. I stayed there in 2023 and was impressed and wanted to stay there again in 2024. Although bell hop, bartenders and waiters were great, I will never stay there again and wouldn't recommend it either. The most important thing of a hotel stay is the room and that's where the Nopsi failed us.