Omni Royal Orleans

Hotel is in a great location but really let us down. Bar closes at 10:30 even though it was full of people. My room was like a postage stamp. Free drink coupon except expresso machine was not working. Breakfast took over one hour and then was cocked wrong. Overall, not very good.

The room was extremely in need of renovation. The tub was patched, should have an updated shower. One of the drapes was torn. The ceiling vents seemed to be moldy and the room smelled musty. I couldn't wait to leave. But, the Rib Room was great and all employees were terrific.

I reached out to the hotel ahead of time for assistance in surprising my friend with balloons, a banner, and a sweet treat upon her arrival. Chris from the concierge team went above and beyond, listening carefully to my request and bringing my vision to life perfectly. He executed the surprise flawlessly, creating a memorable and special welcome. Thank you, Chris, for making it all happen!

Pros: Great FQ location Friendly and helpful staff Outdoor options: balcony and pool Pricing average Cons: needs a major refresh! It’s been over a decade since the property was refreshed. Which is a very long time especially in a high traffic area like the FQ. Dirty carpet and drapes. Peeling paint. Fixtures rusted. Tired bathroom and furniture. It would be a 5 star property if the ownership invested in this property with the refresh it so deserves

Let me list some likes and some dislikes. We love the old New Orleans charm and the Omni exudes all the qualities of that. It is majestic, beautiful, classic beyond words. The Rib Room food was excellent as was the service. The bartenders, the waitresses and the rest, were another great example of the professional people that your hotel employs! None better. I want to mention that the valet service people were great too. The issues that we had with Omni Royal: Worn out and tired to the point of neglect. The chairs in the lobby/lounge were Victorian decor and fit the hotel well however, the wood was beat up, the arms were filthy and the upholstery was well beyond cleaning. The worn, frayed carpet on the stairs from the main entrance was well in need of replacing. The room was in need of new carpet. Our feet were Black from walking on the carpet, and sticky! Absolutely filthy! The toilet required maintenance, the sink faucet handles leaked (the cold handle leaked with the hot faucet running???). While we enjoyed the courtyard table and set, it was loud and very noisy. The wonderful white French doors were in need of bleach to remove the black mildew and green mold and new paint!! Very sad. I have stayed at the Omni Royal several times going back at least 10 years. I love the location! The staff has always been the best! The communication with the hotel before and now is noticeably professional. The Omni does a lot of things right! Stephen Baker