Omni Royal Orleans

The location of the Omni Royal Orleans is fabulous, there in the French Quarter. It is so convenient. The Concierge, Chris, was quite helpful both before and during our stay. However, the accolades end here. The facilities, appointments, organization, and service were simply not up to Omni standards. Upon arrival and first impression, it was most apparent how dated things were. The carpet and furniture reflected heavy use, wear, and age. Our room's balcony and bathroom doors were misaligned and did not close well. The toilet and tub backed up one night, forcing us in our pajamas to quickly grab our belongings and flee to a different room before the onslaught of sewage and grey water flooding. The new room was absent an ottoman, window sheers, a mini-fridge, and working telephones like the other room had. Also, I have a mobility disability and use a scooter to get around. However, the hotel was very inconvenient for ADA guests. I was unable to use the grand entrance and foyer. The only ADA options for entering or exiting the hotel were down through the basement and the parking garage to a side street, or an electric stairway ramp through the restaurant that did not work half the time.... and was closed to the hotel entrance/exit starting early evening. The staff was sub-par. The help for our sudden room change in the middle of the night was rather nonchalant. During the remainder of our stay, no manager ever contacted us, apologized, sympathized, or offered remediation, condolences, or remuneration. The maid service was poor. One morning, I told the maid with her cart in the hallway outside our room at 9 am that our room was available to clean since we would be gone until at least 1 pm. She spoke no English, so I had to converse in her language. When we returned at 2 pm, the room had not been cleaned. The night we dined in the Rib Room, the hotel's flagship restaurant, there was just a single waitress and a single bartender, slowing service considerably. Additionally, for all these deficiencies, the price point was over $400 per night. And to boot, our wonderful concierge, Chris, was fired halfway through our stay.

Unbeatable location in the French Quarter: close to everything but not right in the craziness of Bourbon Street, so was surprisingly peaceful. We loved the staff, who were unfailingly helpful, friendly and kind, and we enjoyed the Rib Room and rooftop bars. Our only disappointment was the condition of the rooms, which in our experience were much shabbier than the well-maintained common areas. For a hotel of its class and price, we wouldn’t have expected frayed carpets and a shower in need of caulking and upkeep.

Great location! Very clean! This hotel is in a wonderful section of the French Quarter. Comfortable bed. The Rib Room restaurant is amazing. The filet is the thickest steak I’ve ever had! I was there for French Quarter Fest. I will be back! I love NOLA!

The Bell Hops set the pace and make you feel welcomed from the very start of arrival! The overall New Orleans hospitality oozes from this hotel. Our room's carpet needed cleaning is the only negative about our experience and that's my opinion!

Whilst the public spaces, restaurant and customer service of this hotel are very good, each accommodation floor has extremely noisy vents, to equipment rooms. The air-conditioning units in the rooms are very noisy, even when turned off. Light sleepers, beware! I was due to stay ten nights but I checked out after one