Omni Royal Orleans

The staff is the best thing about this place, which is saying a lot because it's pretty luxurious. Ideal location, and while we were somewhat concerned going in about noise in the French Quarter at night, our room on the 7th floor facing St Louis was totally quiet. The roof deck is glorious and equipped with a lovely swimming pool. Surprisingly good water pressure in the shower! Ultimately this was a great home base for our visit to New Orleans and would recommend.

This is a beautiful and historic hotel, situated in a perfect spot in the French Quarter. All of the staff members were extremely helpful; from check-in to check out, they went above and beyond. They even went as far as getting an extra fan in our room, and secured our travel from the hotel to the airport at the end of our stay. We were celebrating our anniversary, and once they found out, they sent a nice piece of chocolate cake, and some chocolate covered strawberries to our room to congratulate us. They were not kidding when they label the room petit, but they make up for with the wonderful people, restaurant, and bars.

For the past 16 years or so, our family, family friends, colleagues, and business associates have all stayed at the Omni Royal Orleans. Julie Yates has been the kind of ambassador that one would dream of having in NOLA. She's been with the organization for some 40 years, and she's extremely good at what she does. It seems as though the Omni Royal Orleans is cutting back on some of the things that made it a "must stay" when in the Big Easy: the amenities are dated, the preferred customer program has been scaled back, the pool deck needs repairs, etc. At certain peak times, it appears that they are placing a padlock on the exit from the Rib Room/Rib Room Bar onto Royal Street. I do understand that security in the Quarter has changed since the New Year's Eve incident, but the padlocking of a main entrance/exit should not occur. To boot, the padlock appeared to be one similar in nature to a bicycle lock. I love this place! My family loves this place! Our employees love this place! Yates takes such good care of us! I hate to see it fall to disrepair.

The service here was great! I was here for a wedding, and everyone from the bellman to the front desk was just ready to make sure that I had everything I needed. As someone with food allergies, I needed a fridge and microwave to be able to stay here and eat safely, and they did everything they could to make sure that I was okay! I'd absolutely come back!

The location is very convenient, but the first room I was assigned is the smallest I have ever seen with no modern amenities. I had barely 2 feet around the bed on all sides, and the TV is mounted on the wall because there is no room for a dresser. I am a small person, but this room is too uncomfortable to even move around in. After asking several times and being told "all our rooms are small" I was moved to another room which is much more like a standard hotel room. So I recommend making sure you're not in the "Petite Queen" or "Executive Queen" room (which is apparently where I originally was).