Omni Royal Orleans

For context, I stayed during Taylor Swift weekend, meaning I was price gouged for 3 nights. I wanted this to be a treat for my daughter, which is why I picked the Omni (4 star vs other French Quarter options). As such the bar was set higher. We arrived just before check-in and were told the room wasn’t ready yet but would be soon. Since it didn’t sound like it would be long we opted to get a drink at the hotel bar. After about an hour (~4:50) we didn't hear anything and were becoming concerned because we had a 6:00 dinner reservation and needed to get ready. Went back to desk and were told again housekeeping just needed to inspect the room and it shouldn’t be long. Also that they would call them to expedite. After watching the front desk attendant and seeing they didn’t make a call, went back to ask what they said. She then disappeared through a door behind the desk and another front desk attendant made a comment about it’s going be at least an hour before our room was ready. I asked what he meant and he explained they were behind on turning rooms. I explained we had somewhere to be and needed to get ready and it was suggested we use a hotel bathroom. Obviously this agitated me more. Eventually the Front Desk manager came out to discuss and he offered the use of another room to get changed. While that was a good suggestion, and we did take it, I don’t feel like he treated us with respect. Instead, he spoke over me when I was trying to explain my frustration and it was clear he just wanted to get us out of there. So again, for a 4 star hotel when paying a huge amount for a weekend, I expect much better. Other than that the stay was fine, location is good and the balcony was awesome. The rooms were nice enough. Only other complaints: the mattresses were quite hard and I found them to be uncomfortable (personal preference) and one of the elevators was out of service meaning we had long waits during busy times. We are relatively frequent visitors to NOLA but this was our first time at Omni. Based on this experience it will also be our last.

The room was great. There was a very large bathtub that was wonderful but we are in our 70s and there were no handholds which made getting in and out somewhat difficult. Check-in time was 4 o'clock and I was not ready until 430 which was somewhat disappointing. Overall the stay was great

The hotyel was in a perfect location. But I request ed balcony and gort window that were disgustingly dirty. I would have thought better of thge Omni. The staff was terrific. The Door men and the concierge were so help full. But the windows left bad taste.!

The hotel is in poor condition, and poorly run. I am surprised Omni hasn’t stepped in to help renovate. Some of the check in staff is aloof, unfriendly and bizarre. The bell staff, while nice and helpful, exhibited some bizarre behavior. During the Swift concert weekend, they tried to aggressively push Uber drivers on us, that I suspect were friends offering a kickback. Shady behavior. The elevators, common areas and rooms are dark, musty, small and dated with stained furniture and broken outlets. Fridge doesnt work, nor do in-room phone chargers.

The staff was friendly and the food was great but the hotel is in rough condition. Out of three elevators, one was down all weekend and a second was down for part of a day. Even things like the runners on the lobby stairs are completely frayed and worn. My room was in rough shape as well. This hotel is in dire need of a refresh.