Omni Royal Orleans

Disappointing experience. we have stayed at the Omni Royal several times in the past, and we were delighted every time. so much so that we returned with family and friends.Something has changed with the establishment and we will not be returning. The service was subpar at best. The rooms were not cleaned properly and the bartenders at the Rib Room “festive Blitzens” bar were generally unhappy and unwelcoming. The location is actually perfect. What a shame to let such a beautiful hotel decline due to poor service and upkeep.

Fabulous location, gorgeous historic hotel, amazing service, fabulous food, and comfortable rooms. Close to Bourbon, the Louisiana Supreme Court, St. Louis Cathedral, and more. Everything is at your fingertips. Work conference was at the hotel. The food and service there was impeccable.

The shower is amazing and bed comfy the balcony was nice , one could hear clearly the Jazz being played in the quarter. The Rib room has come back to roots of delivering high quality service and food . Our 2 days were filled with fun , family and nostalgia of the many special occasions we have experienced at the Royal Orleans.

I feel that we have stayed at other hotels and got more for our money. The outlets in our bathroom did not work. The outlets in the desk and nightstand also did not work. The WiFi was very slow and didn’t always work for us. The TV is also just a basic TV with no streaming services, so a lot of commercials and channels that we just weren’t interested in watching. The location is very nice which is the biggest “plus” that I have.

Wow. Talk about a terrible experience. I called prior to booking this room to confirm that they would have a freezer I could access for breastmilk as I am a pumping mom. I took my milk in my sterilized bag to be placed in the freezer one night and the attendant put a post-it note with my room number on my bag. I explicitly asked her if I would get a tag for the bag and she said no - I just need to tell them my room number when I pick it up. I then verified it would be put in the freezer and she said yes. The next day when I went to add to the freezer bag - it took THIRTY minutes for them to find the bag! They checked multiple locations and it had been put in the basement fridge. Then they brought it to me and it had been placed in a fridge! Then I was told by a SECURITY GUARD that I could not store my milk any longer. At this point we were only there 3 more hours before our flights and since it had been inappropriately placed in the fridge all my frozen gel packs had defrosted so this was not an option. Another 45 minutes later he got an approval to take the milk and put it in a freezer. When I come back 3 hours later to pick it up my milk is brought out to me IN A GARBAGE BAG. They removed my individual milk bags from my sterilized bag and threw them in a garbage bag and put them in the freezer. They then could not find my pump bag and never put the frozen gel packs into the freezer. So I had my sterile bags touched by an employee (WHO DOES THIS?!) and not once did my requests get accommodated. I have stayed in more than 15 hotels while being a pumping mom and not once did I ever have an experience even slightly this terrible. Wow. Shocking.