The Ritz-Carlton, New Orleans

This review is coming on the heels of a two week trip where I had already stayed at 5 hotels (this being the sixth hotel) and two of them were Ritz-Carlton hotels (not including this one). Must say that this hotel was the least impressive of the Ritz-Carlton's. Here are the good and the bad from the stay. The Good: The hotel did a great job handling a busy (very busy) weekend and contributed to the wonderful vibe of the city events with added offerings for customers. While the hotel was basically sold out (they did have some club rooms still available), it did not feel chaotic or too busy. The spa experience was lovely. If you get a massage, Stephanie is amazing! The receptionist that helped me check-in was very polite and efficient. The house-cleaning crew were great... the rooms was nicely tidy every day and they did not once disturb me when I was in the room (always a plus). A server (Mert?) in the bar was so engaging and a real treat. The Not So Good to Bad The concierge was rude and condescending to my good friend when she was trying to clarify something he said that contradicted what the receptionist had said (directions). It really ruined her morning, and was so un-called for in what was supposed to be a wonderful time. I mentioned something to the manager, hoping they might apologize to her... but they did not. The bartenders were okay, but I would have expected a bit more for a luxury hotel. The restaurant service and hospitality was more in keeping with a mid-level or budget hotel/restaurant. The hostess appeared to hate her job - not once smiling - any of the days we were there and checking in for breakfast. The server I had on the last day (relatively earlier in the morning, during a not terribly busy time) did not come to the table for about 30 minutes. After 10 minutes, I got myself water and coffee. After another 10 minutes, I forwent the menu and just did the buffet. She arrived in time to just drop the bill (of course I asked for oj, even though she neglected to ask if I needed anything). I should mention, we did have better service on the first and second day. The gym is strange... I combination of cardio and weight machines stretched across three rooms (but most people don't realize it as there is not good signage or support). There is a pool, but not great access to changing rooms. It also lacks some basics, like jump ropes or tension bands. The layout is likely a result of the historic building. The restaurant has a nice courtyard... the only place to sit outside, but doesn't serve anything out there. So, it's a bit of a free-for-all. In closing, I would say that this stay did not feel luxurious like other Ritz-Carlton hotels. It had neither the expected service or quality that other luxury hotels might have.

Came to the Ritz Carlton in New Orleans for an important business conference. Had two issues with the room and front desk never followed up. First, my room phones kept flashing that I had a message, I called the front desk twice and each time they said they tried to fix and the next fix would do it. I finally had to disconnect the phones and place them in the closet. Second, the bathtub paint was peeling and when I mentioned they stated that they would look to change my room in the morning. I never heard back from them again. Would have expected more from a Ritz Carlton and will unfortunately need to share this with our vendor who hosted the event.

Our 7 night stay at the Ritz Carlton New Orleans was absolutely perfect. The hotel is very well located for walking to Bourbon Street. We did a 3 day City Hop on Hop Off Bus Tour and the bus stop is very close by, as is the streetcar stop. The hotel is simply stunning, old glamour, beautifully maintained. Our deluxe room was perfect with a view of the Mississippi. The bed was so comfortable, it was like sleeping on air, the bathroom was gorgeous and all immaculate. The Davenport Bar was great fun and the food in the restaurant delicious. The courtyard is a great relaxing outdoor space. Daily beignets in reception are a nice touch as is the endless supply of bottled water to your room.

The Ritz Carlton in NOLA did not disappoint! From fabulous French quarter location, friendly doorman, comfy beds, mini beignet cart, excellent blow dryers, delicious breakfast to world class jazz in the bar, the Ritz hit all the marks. We will be back!

I can’t say enough about the ambiance and quality of everything I touched! The hotel is beautiful and in a FABULOUS location. Didn’t hear any of the Bourbon St noise. The bed was comfortable, room was wonderfully decorate. I will be back. I LOVE THIS PLACE!!!