The Roosevelt New Orleans, A Waldorf Astoria Hotel

Sc The historic hotel is gorgeous! With a past that is part of New Orleans culture. The attention to detail is obvious in every aspect of our experience from the front desk, concierge, waitstaff, and housekeeping. The service was friendly and efficient.In fact we felt so comfortable here, we are having a hard time getting out in to NOLA😉!

The Roosevelt is both a historic property and a prestigious establishment. It boasts of many top end amenities, none of which comes cheap. The hotel is serious about collecting money from guests, collecting an upfront non-negotiable charge of $1,000 at the time of check-in to cover incidentals alone, but with not much to offer in return in terms of quality of service. Breakfast at the Fountain Lounge was a dismal affair. The service was mediocre, and the staff looked unhappy and indifferent, and totally disconnected from anything hospitality-related. In the midst of this sea of mediocrity, there were three staff members who deserve a special mention for their commitment and dedication. Patricia (F&B manager) went out of her way to try to make amends for the shortcomings of some in her team. Don (concierge) was always available to provide useful guidance and educate us about the places to see and things to do in the city. Last but not least, Keddar (housekeeping) went to great lengths to rectify lapses in housekeeping services and make us feel happy and comfortable in the room. All three were amazing, and it was in large part thanks to them that we ended up enjoying our stay at the Roosevelt.

I was billed incorrectly. I called the hotel no less than 8 times to request an explanation of my charges. I called and left repeated messages with billing, the front desk and twice requested the hotel manager. That was three weeks ago, and Ive never heard from the hotel! Sadly I love this hotel but the service on the back in is less than 1 star, much less 5. This level of service from a 4/5 star hotel is unacceptable. If you read this.....FYI, there is a Ritz Carlton across the street and a Four Seasons a few blocks down the street. May I suggest staying at one of those.

The historic Roosevelt hotel definitely elevates your trip experience in the magical city of New Orleans. Even if you are not staying in the hotel, you must go enjoy the ambiance and have a few drinks at the sazerac bar. I would not miss out on this beautiful gem!

Completely satisfied. The Waldorf met and then exceeded expectations. From the check-in until we left the hotel, everything was fantastic. We had a staycation and never left the hotel, eating at all the outlets, enjoying the amenities, it was all superb. The staff was stellar with every interaction; professional and efficient. Good service at Teddys, The Fountain Lounge and The Sazerac Bar. Room service was fast, friendly and yummy. I know it sounds like I'm gushing but I haven't been impressed this much by a hotel since before covid.