The Royal Sonesta New Orleans

Armani is ar-mazing! Due to his care in finding the best quiet room in the hotel, my neuro diverse gal was able to fully enjoy her first trip to the Big Easy in the heart of the quarter. A seemingly unthinkable request-a quiet room on Bourbon- was met with Armani’s assured “I got you!”. Thank you Armani!

When I arrived at the hotel, I was quite excited to stay there because of its location on Bourbon Street. Walking into the lobby, it looked wonderful very well appointed however, once I got to my room, I was a bit disappointed. The room itself was fine, but the bathroom had no bathroom soap, no washcloth and when I turn the shower on it almost fell off in my hand. Because I didn’t book through the hotel itself, there was nothing they could do. I spent the next few days trying to make sure that when I turn the shower on, it stayed on and didn’t fall off. I would never stay there again and would recommend looking at your room before you do.

Nice Hotel, Good Location but i really wish they wouldn't stop emailing me other people's invoices. I received about 20 emails to date containing other people's information. I have also emailed the hotel 5 times informing them of same. I am being bombarded with emails from accounting-no reply @royalsonesta the detail includes people's room numbers, names, bill amount etc. Can this please cease.

First, I will start by saying every staff member we encountered was beyond delightful. Every single one was so friendly and helpful. We have no complaints with the staff. Best I have encountered at a hotel in a long time honestly. However, the rooms were tired and kind of run down and for example, in the bathroom, the toilet paper holder was literally hanging out of the wall. Tub faucet same. The tub itself was a pain to deal with. Why do hotels even have old outdated tubs in the bathrooms? Would be so much better with a walk in shower.

This hotel is right in the thick of Bourbon Street - which if that’s what you’re looking for, it’s a great location. There was lots of construction in the area, so be careful walking. The hotel itself was just a typical hotel. We had to ask for extra pillows, wash cloths, towels and a bath mat. It was quiet though and our room overlooked the third floor pool. You needed your room key to get up in the elevator, which is a nice safety feature. There is a jazz bar right off the lobby and the singers were heard were great. The doormen were very helpful with directions.