W New Orleans - French Quarter

During the recent snowstorm, my colleagues and I had lunch in the restaurant at the Hotel de la Poste. We were looking for a place with traditional New Orleans southern food selections, and they sure did not disappoint. Our server, "Katonya," was exceptional. She was so kind and gracious. She catered to our every need. She overheard my colleagues and I discussing how delicious Muffuletta sandwiches were and that they were a "must try." Unfortunately, this sandwich was not on the menu. Understanding that our options were limited during the storm as many of the food establishments were closed, Katonya wanted to ensure that our wishes were granted. Our meal was fantastic, but to make it even more special, Chef "Ben" made us our own Muffuletta sandwiches. Of course, our meal would not have been complete without the delicious beignets that were crispy and fresh right out of the oven. Chef Ben even came out to ask us how we liked the sandwiches! Our experience at the Hotel de la Poste restaurant was exceptional and certainly the highlight of our trip. Thank you for providing us with the most incredible Southern Hospitality anyone could ever experience. We will be back in the future!

Stuck in New Orleans due to snow and ice and starving we were fortunate enough to stumble here for lunch. Our super gracious waitress Katonya was so welcoming and wonderful and kudos to Chef Ben for surprising us with muffaletta sandwiches which we were so eager to have. Cannot say enough about how much this meant to our crew and cannot recommend this place enough!

The hotel was nice, very well appointed, clean and modern. The staff in the hotel were accommodating. However, my experience in the restaurant was not great. The food was well prepared, but not served hot. The waitstaff was not at all attentive. One young woman who happened to be my server was way too busy visiting with another female staffer to even notice that I was there. The prices were ridiculously high.

Highly recommend this hotel. Conveniently located in the French quarter. The front desk staff are fantastic and very customer service oriented. We weee upgraded to a room in the carriage house. It has a patio and despite being next to the pool it was very quiet. Breakfasts were excellent and we would have a drink at the bar each day. The pool is heated which as a bonus. Special shout out to Keneshia at the front desk. Just a wonderful customer service oriented person.

This hotel should not have the 'W' name on it. It doesn't even feel like a hotel. The tiny, non-existent lobby sets the mood. It's more like a motel. There's no where to sit in relax on the property unless you are in the restaurant. You'll notice a rundown tiny motel looking pool in the middle of the hotel. The rooms are extremely small...and I mean small, with very low ceilings and no drawers whatsoever to put your clothes in. Other than a tiny closet with no shelves, there is no place to unpack your clothes. Also, when the A/C ran it smelled like mildew and mold in the room. It was not air that you wanted to breathe in. We called the front desk to complain, but they offered no solutions other than letting us leave early, which we did! We actually checked out of the hotel and went to another one that was actually half the price and much, much newer, cleaner, roomier and what you would have expected from the W, which they were charging over $600/night. Do yourself a favor and don't stay here!