11 Howard

Agree with other reviews… a 2-3 star hotel in a boutique hotel wrapper. It’s not awful, just a solid fine. And Marriott status gets you nothing, not even a bottle of water at check in. We did like location however… If you want higher touch or some consideration or your Marriott status, you’ll do better than elsewhere

This a two star hotel trying to pretend to be a 5 star hotel. The service was absolutely terrible - staff was rude (specifically the people in the finance department) and misinformed. We were charged for mini bar items despite not touching the mini bar. We were told we would receive additional promotions from amex which were not honored. The room was tiny. The hallways were dirty and not kept up properly. It took 40 minutes to get the attention of the waiter at breakfast. I would highly reccomend avoiding this hotel - plenty of other options in SoHo.

I used to love staying here but this last experience felt like a major let down. When I got here, there were no door guys and your front door is HEAVY. Dragging a 50lb suitcase as the front desk girl just looked on felt really dehumanizing. The front desk guy that checked me out and the luggage guy (I recognized from previous stays) had the same level of helpfulness as other stays which I appreciated. However, the front desk girl just spoke to me like she was doing her mundane job. I had trouble with the air in the room. It kept blowing cold air through the fan when I switched it to heat. I finally turned the whole thing off but then it felt stuffy. I was going to ask the housekeeping when they brought the hot water kettle I asked for but they never came! Then in the morning I called again and the guy said oh we were probably out, I'll send one now. It's just strange. Normally everyone is super on top of things and communicative. There was a utility closet across the way and early in the morning something loud fell over. I went down at 7am to get coffee and there was no coffee there. But there was a guest blasting loud youtube videos. It's just not the same vibe as before.

Small rooms are common in NYC, but a room with no closet or even hangers was a first for me. Not having a safe to store my documents and valuables also made me feel quite insecure and uncomfortable. The mattress and pillows weren’t very comfortable either. Unfortunately, I had several issues with this hotel and do not look forward to staying there again.

This hotel is an excellent choice for Soho / Little Italy area. The rooms are pretty spacious (especially by NYC standards), with simple, modern furniture. Has most of the conveniences one would expect. Be sure you don’t inadvertently book an ADA room (unless you need one) as those rooms have a tub/shower combo vs walk-in-shower and less storage (I like to unpack). There’s a fully stocked mini-bar, snacks and rooms service is available. I’ve heard from colleagues that some of the rooms can be noisier than others, so I’d try to get a room an as high a floor as possible. The lobby bar is really nice for an evening cocktail. I would say the location is close to unbeatable for this hotel. It’s a very vibrant neighborhood, with lots of stores, restaurants and bars nearby. The downsides are pretty minor - at this price point I’d generally expect nicer toiletries, complimentary water / coffee in room, etc. I’ve stayed here twice and I’d have no hesitation in returning.