Baccarat Hotel

This is a good hotel, but can't hold a candle to the Peninsula and other true five stars. Very impersonal. Others write about the doorman, because that's the only people you see, you don't pass through the lobby. It was all very anonymous. This was our 45th anniversary, and nothing special except a bad piece of cake we couldn't eat. Rooms are nice, but furniture (chair, sofa and desk chair in the Grand Classic) were cheap and uncomfortable. Took 35 minutes for the steam room to heat up, and then an alarm goes off that it's too hot (that would not be a problem for most people, but I looked forward to it). Bed is comfortable, maid was great, but not nearly worth the price.

I have just returned from a 5 day stay at the Baccarat Hotel in mid-town Manhattan. I cannot express how wonderful my experience was this past week and each and every time I have been to the Baccarat they quite simply, exceed my expectations. They do hospitality the right way on every level. You are always greeted by the guys out front with such a warm welcome and they cannot do enough for you throughout the week. This hotel experience is special! The check in was effortless and room was ready to go even when I arrived before noon. Thank you for that!! The team in the Grand Salon are "the" most wonderful group that make you feel like family right away. They remember my wife's name, my daughters names, what I drink, and all of this is done in such a genuine manner. You all know who you are and it is my pleasure to be associated with such amazing people in this world. Thank you for everything! I met so many new faces that were so gracious to introduce themselves and I am very happy that I got to know all of you last week. I must mention Alajandra (concierge) who made my week so easy by booking dinner and train reservations in advance of my stay. She is so lovely to work with and is always trying to make sure I have everything I need while I am in NYC. She does it in such a way that you can see that it makes her happy that I am happy! Honestly, how couldn't I be happy. Everyday, housekeeping would be in and out of the room when I would go to the gym on the lower level. They keep the room spotless and organize everything from the toiletries to the my sunglasses. I have never seen anything like it! Big complements and thank you! They have a really nice gym, pool, and steam that I utilize each time I am in the city. I really do not know that you could find a better Luxury hotel in New York. I have already told many about my experience at the Baccarat and would not ever stay anywhere else! Thank you and see you next month!

What struck me most was how the staff managed to be both professional and wonderfully warm – no stiff formality, just genuine hospitality. The common areas invited conversation and relaxation, while our room became a peaceful sanctuary. The blend of modern amenities with classic comfort made everything feel just right. An absolute gem of a place!

The commitment to sustainability here is more than just talk. Eco-friendly practices were seamlessly integrated into every aspect of the experience, without ever compromising on quality or comfort. It was refreshing to enjoy luxury with a clear conscience, knowing that my indulgence wasn't coming at the cost of the environment.

The Hotel is Fantastic as are all the Staff, particularly Kelvin the Doorman (The best doorman I have experienced in any Luxury Hotel & Alejandra the most Fantastic Concierge). The Rooms are great and by NY standards large the Pool is Great(But 1 criticism, though the Pool opens at 7 am the lockers don't open until 8 am. Please bring back the Bagel rather than the Pastries for Breakfast far healthier than pastries.