Baccarat Hotel

Establishment and Ambience ⭐️⭐️⭐️⭐️⭐️ Honoring the legendary Baccarat crystal brand’s heritage of creating masterpieces for generations of royal households the hotel was totally stunning and filled with beautiful chandeliers. Level of Service ⭐️⭐️⭐️ Whilst I have rated this as 3 star (average) I do feel I’m being very generous at that. We arrived on time for our reservation, but it was 20 minutes before our table was ready. The corridor outside was filled with people waiting on tables. Once seated it was 15 minutes before our drinks order were taken and then over an hour before our tea stands were delivered to us. Whilst the service was friendly, they were obviously so understaffed, so trying to get a servers attention was a challenge. The level of service doesn’t live up to what you would expect from a 5 star establishment. No body took our coats and there was no cloakroom so all over the lounge all you could see were winter coats folded on sofas or over the back of chairs. Food ⭐️⭐️⭐️⭐️⭐️ Three of the savories contained fish on the tea menu. The chef kindly substituted those three out for me and from what I can tell they had given us options from the children’s afternoon tea. I’m not complaining all the savories were delicious and I loved how each one was totally different. The scones gave the appearance of being a little heavy visually, but once again they were very good. Crispy on the outside and very light and fluffy on the inside. The four petite fours were equally delicious and thankfully not a macaron in sight! Tea and Tea Ware ⭐️⭐️⭐️⭐️ I have always loved Guy Degrenne teapots and own several, so I was delighted to see them in use. The white cups, saucers and plates seemed so boring. I felt they should have been prettier. The tea was a good quality single estate Assam loose leaf from Chota Tingrai Estate. I would guess the teas are being supplied from Bellocq Tea Atelier in Brooklyn, as I have this tea I purchased from them at my Texas home. The mocktail I took was priced at $22 and was called Miss Bouquet - Ombrelle de Papier Tea, Honey, Lemon and Grapefruit Soda Value for money ⭐️⭐️⭐️⭐️ At $145 the afternoon tea was the price I would expect to pay in a 5 star hotel in a major city like New York. It was an additional $30 for my Husbands glass of Lallier, R.019 champagne. I just felt that the service didn’t reflect the establishment or the price tag. Overall Score ⭐️⭐️⭐️⭐️

We had an amazing stay at the Baccarat Hotel. Rick and his team went above and beyond to make our experience unforgettable. The service was exceptional, the hotel was excellent.. From the moment we arrived, we felt cared for and appreciated. The entirety of the stay was very enjoyable, relaxing, and comfortable. Highly recommend for anyone seeking a hotel in New York.

This is a good hotel, but can't hold a candle to the Peninsula and other true five stars. Very impersonal. Others write about the doorman, because that's the only people you see, you don't pass through the lobby. It was all very anonymous. This was our 45th anniversary, and nothing special except a bad piece of cake we couldn't eat. Rooms are nice, but furniture (chair, sofa and desk chair in the Grand Classic) were cheap and uncomfortable. Took 35 minutes for the steam room to heat up, and then an alarm goes off that it's too hot (that would not be a problem for most people, but I looked forward to it). Bed is comfortable, maid was great, but not nearly worth the price.

I have just returned from a 5 day stay at the Baccarat Hotel in mid-town Manhattan. I cannot express how wonderful my experience was this past week and each and every time I have been to the Baccarat they quite simply, exceed my expectations. They do hospitality the right way on every level. You are always greeted by the guys out front with such a warm welcome and they cannot do enough for you throughout the week. This hotel experience is special! The check in was effortless and room was ready to go even when I arrived before noon. Thank you for that!! The team in the Grand Salon are "the" most wonderful group that make you feel like family right away. They remember my wife's name, my daughters names, what I drink, and all of this is done in such a genuine manner. You all know who you are and it is my pleasure to be associated with such amazing people in this world. Thank you for everything! I met so many new faces that were so gracious to introduce themselves and I am very happy that I got to know all of you last week. I must mention Alajandra (concierge) who made my week so easy by booking dinner and train reservations in advance of my stay. She is so lovely to work with and is always trying to make sure I have everything I need while I am in NYC. She does it in such a way that you can see that it makes her happy that I am happy! Honestly, how couldn't I be happy. Everyday, housekeeping would be in and out of the room when I would go to the gym on the lower level. They keep the room spotless and organize everything from the toiletries to the my sunglasses. I have never seen anything like it! Big complements and thank you! They have a really nice gym, pool, and steam that I utilize each time I am in the city. I really do not know that you could find a better Luxury hotel in New York. I have already told many about my experience at the Baccarat and would not ever stay anywhere else! Thank you and see you next month!

What struck me most was how the staff managed to be both professional and wonderfully warm – no stiff formality, just genuine hospitality. The common areas invited conversation and relaxation, while our room became a peaceful sanctuary. The blend of modern amenities with classic comfort made everything feel just right. An absolute gem of a place!