The Beekman, A Thompson Hotel

The Beekmman has has a beautiful atrium, a lovely bar and restaurant, great character. Really enjoyed my stay, the neighbourhood is really lively, you can walk everywhere downtown, subway nearby. Room was great. Nothing to complain about!

From the time I was first welcomed at the front door, I knew I made the correct choice. The doormen were extremely attentive and helpful. The front desk staff were extremely welcoming and helpful. A look around the lobby on my way to my room was perfect. The decor is classic. Old world and reminiscent of days gone by. My room was so comfortable and had everything one would need for a weekend getaway. Dinner at The Bar Room was perfect. Great choices and service. Breakfast was noteworthy as well. Service across the board was exceptional. With so many choices in New York, The Beekman, was a perfect choice for me. Service, comfort, amenities are above and beyond.

The Good: The hotel is in a good location, close to subway stations, the Brooklyn Bridge, Wall Street, Battery Park, 9/11 Memorial and many restaurants. The two concierge staff that assisted us (George and Francesca) were great…very friendly and helpful. George even had a bottle of Prosecco and chocolate sent to our room for a special occasion we were celebrating. A nice treat! Housekeeping made up our room promptly each day and delivered bottled water each afternoon. The Bad: Our room on the fifth floor was by the central atrium that runs from the ground floor up to the 9th floor. There is a very busy restaurant/bar on the ground floor at the base of the atrium and in the evenings (Friday and Saturday) the volume of a full restaurant of people talking very late into the night (near 1 am) is so loud that one can hear it in the hotel room on the fifth floor with the room door closed. I have stayed in many hotels and have never experienced something like this. It was quieter Sunday night…thank goodness. However I wouldn’t stay at this hotel again mainly due to the ongoing noise from the restaurant. The concierge staff don’t seem to start until 10am which is a little late for tourists who like to get an earlier start to the day. They also do not appear to work in the evening, another time tourists could consult with them, after being out all day.

Positive aspects of our stay were negated by (a) bed bugs and, even more concerning, (b) the hotels lack of response to our concerns regarding them. My husband and I woke up on the first night being bitten by bed bugs in our corner suite. We could feel them but turned on the lights and didn’t see them and tried to convince ourselves it was just paranoia. We woke up on the second morning with a classic pattern of obvious bug bites indicating our suspicions were correct. We tried to stay calm and inform the staff quietly, preferring to give the property a chance to make amends in the case it was an early infestation and not the product of lack of a proper bed bug protocol at the hotel. They started by first telling us they did an investigation and there were none, then after seeing photos of the bites they agreed to at least treat the room. But as for us? In the way of compensation for our trouble and completely ruining our stay, as well as being forced to heat treat and throw away many of our belongings in an attempt to not bring the bed bugs home with us, we were offered an “upgrade” the next time we want to book with them. This room was a (paid) upgrade and there were bed bugs. There will not be a next time!

Great historic hotel at an unbeatable location. I loved how much architecture and history the hotel had. Service was also impeccable. I travelled solo and this hotel stay was the cherry on top - just wished I had more time and that it was less expensive!