The Carlyle, A Rosewood Hotel

The best stay at this landmark hotel! We have stayed at the Peninsula for years but it was booked so we decided to stay here. I cannot say enough wonderful things about the hotel and the staff. The room was fantastic. The staff were friendly, helpful, and consistently went above and beyond to make our stay special. In particular Anton, the front desk manager. My daughter was with me (she is 11 years old) and he engaged and chatted with her right from check in. Every time we saw him during the stay he went above and beyond to check on us. By the time we left, they were “Besties”. Truly special memories that will ensure we return to this hotel next year.

We stayed over Thanksgiving and were expecting much better service. The room was ok - lighting could have been much better - it was quite dim in the room and bathroom which was not helpful. Housekeeping was also a bit lacking, leaving dirty glasses etc in the room on a few occasions, we had to call and have someone else come and get them. Breakfast at the hotel was a true disappointment. Our first encounter was Thanksgiving Day. I have specifically messaged to ask what time they were serving until and was told 11am. We arrived around 10 and were told they were not longer seating in the dining room because they had to get ready for Thanksgiving lunch and were chucked in some make shift area in a service kitchen - it was sort of a hallway noisy and crowded with tables. What was most annoying was other diners arrived and were seated in the dining room! When they started vacuuming and the hostess started calling to confirm reservations just a couple feet from our table. It was a terrible start to our day, we expressed our dismay to some woman who seemed to be in charge who told us another table would be available to us in 20 mins ( which likely was when we would be done with breakfast). When we were leaving she sort of dashed after us asking us if we wanted the table she reserved for us……it was all very un Rosewood. Each day we would head down to breakfast and joke that we had no idea what we would be walking in to. The food was never really very good, it was cold, not great and sort of average. A bright spot for sure was Bemelmans. Pedro and the bar was a great host. He was amazing and really made up for others. At check out there was a $220 charge on our bill that was not ours, the front desk acknowledged that it was the previous guests mini bar charge, but to this day we remain being charged for it. We are big fans of Rosewood and believers in raising issues privately with an establishment and allowing them to address it prior to “going public”. We did just that and the hotel never responded, so here we are. We likely will not return. We have visited several times in the past and our stays have been very nice. Not sure what happened this time but it really was not great.

New favorite hotel in NYC! We stayed in a gorgeous, well-appointed suite with the chicest black-and-white marble bathroom of any hotel I have stayed in—Dorothy Draper would approve. The large walk-in closet with plenty of storage was a happy discovery. Beds were luxurious and we slept soundly. My only suggestions would be to add some more task lighting in the living room. There was only one good spot with adequate light for reading. We did not eat in the restaurant, but had drinks in the iconic Bemelman bar, which was lovely, and were grateful to skip the crazy line outside as hotel guests.

Our room was lovely in terms of design and space. However, the heating did not function and was not fixed during our 3 night stay. We were given a space heater instead. I would say outrageous in a $1595 a night hotel. There was a leak from a pipe in the bathroom making the floor wet. This was fixed. The towels were extremely course, no soft luxury feel at all in what is clearly billed as a luxury hotel. They should have ben retired a long time ago. Ours at home are far better. The lighting in the room was inadequate. Reading in bed was difficult. The in-room dining menu is very limited. One cannot even get cereal for breakfast. I had pancakes one day. They were not very good. Thick and heavy. Not light as quality pancakes should be. I realize I'm edging into picky here, but overall this was not a luxury experience other than the room interior design. Disappointing

I stayed at The Carlyle for two nights, paying $1,000 per night, expecting luxury and excellent service. Instead, I was met with disappointment and frustration. Upon checkout, I was charged $35 for using a PC adapter. When I questioned the charge, the front desk claimed it was "hotel policy" but couldn’t produce any visible documentation. Instead, I was told there was a card in the room with a QR code explaining the policy—an absurd and unclear system for such an expensive hotel. As someone who has traveled extensively and stayed in countless hotels, I’ve never encountered such a petty charge for something as basic as an adapter. To make matters worse, the staff’s attitude dramatically shifted the moment I questioned the charge. Their customer service became dismissive and rude, making it clear that asking questions about charges was unwelcome. The entire experience felt like a scam—nickel-and-diming guests for every little thing and treating them poorly if they dare to ask for clarity. If you value good service and transparency, I strongly advise staying far away from this hotel. Save yourself the headache and choose a place that treats its guests with respect and fairness.