The Chatwal, New York

This is a hidden gem and the best Hyatt hotel in NYC! The hotel is a historical and architectural landmark- beautifully and tastefully decorated in art deco and elegant. Service was impeccable- the staff was very pleasant and went out of their way to be helpful. I wish I had discovered this hotel earlier and will certainly be back.

Michael the doorman is the best! Hotel feels like a 5-star too with lovely small details. The only complain is ice cold pool that’s super small and there’s a staff there watching you the whole time which feels weird, why do they so that?! But everything ok

The room is very well outfitted, with nice touches throughout, and the hotel is run efficiently and with professional good cheer on the part of the staff. Michael greeted us on arrival and took charge of details like luggage and car valet service from the beginning to the end of our stay. The front desk was also helpful and friendly. Excellent hotel.

The staff was lovely and the themed decor a real visual delight - but bidets in the restrooms were a terrific A+ surprise. Michael at the front door was a wonderful, genuine, help - he deserves a raise! Those front doors are gorgeous but heavy as a sack of elephants!

A well-located but pretend boutique 5 star hotel that had some upgraded amenities but our stay was overshadowed by the terrible customer service. Our room, though spacious, had signs of recent damage and a very uncomfortable (stiff) bed. We were booked for two nights — only stayed one. An unfortunate distraction not to be repeated!