The Chatwal, New York

Great location if you want to be near Times Square. The lobby is beautiful. The doormen are great! However, the rooms are showing their age. They seem to have done away with the butler service despite mentioning it on the website; our promised wine and snacks never arrived. The restaurant is expensive.

This hotel is charming, great location and a great staff if the best people! I would recommend this highly and I travel extensively. Its so nice I brought my family over here after a business trip. I can’t express how gracious and comfortable

The room was great. Very cozy. Lush pillows, great shower. Excellent service overall. The doorman Michael was very helpful throughout our stay. We will definitely be back for another visit. If we could give100 stars, we would. It’s a must for your stay.

I’d wanted to try out this small boutique hotel since it’s days in the Marriott Luxury collection. It’s now under a Hyatt flag and better than ever! I booked through Amex FHR program and the perks were great. I arrived around 11am and checked my luggage as my room wasn’t ready yet. I made a request at the FD for a room with a bathtub. A little while later the FD agent called me on my cell and said that they had a room with a bathtub for me, but that it wasn’t the upgraded room that I was eligible for. I asked what the difference was and she said that the upgraded room would be bigger. Figuring that there were really no bad rooms in this hotel I opted to stay in my basic room with a bathtub. Check in was great with both the agents being very friendly and engaging and taking time to explain the FHR benefits. My room was nice and very well appointed with Frette linens and towels. The bathroom was huge and had a large jacuzzi tub, a Toto toilet and a television within the bathroom mirror! The bath amenities were lovely and smelled great (I took home a few). I had one breakfast in the Lambs club restaurant and it was quite nice. I also ordered room service twice and the food came quickly and was fantastic. We had drinks in the lobby one night and the service was great and the mocktails were inventive and tasty. The doormen and front desk agents were always quick to say hello and greet you as you came and went from the building. On check out, a very nice bellman named Michael hailed a cab for me and assisted with luggage. Fans of art deco will love this well executed hotel, but it’s the service that really stands out to make your stay exceptional. As I was leaving my room for the last time I came across the lady responsible for updating the fresh flowers in the rooms. She had her cart and was replacing the fresh flowers from room to room. It’s these little details that truly make the Chatwal a 5 star hotel. I loved it and would love to return one day. Thanks for a great stay.

Exquisite hotel with comfortable rooms and excellent staff. We recently visited NYC as a family and the central location and amenities of the hotel were well above expectations. The hotel is beautiful, clean, and located centrally to a ton of things to do!