The Chatwal, New York

The Chatwal was a 5-star experience from start to finish. We were greeted by an extremely friendly staff (shout-out to Michael at the front door - he knew our names right away and was wonderful!) and our room was spectacular. We were upgraded to a room with a balcony overlooking a quiet street right by Times Square. We were able to dine both prior to our show and breakfast in the morning and both experiences were great. Thank you to the staff for going above & beyond! Will absolutely be staying again.

My sister and I were here for a trip where Michael and Steven were incredibly helpful and friendly during the course of our whole stay. They went above and beyond to ensure we were well looked after. Their outstanding service made this trip that extra bit special.

Excellent room and location, close to the theatres. Quite quiet considering the location is just off Times Square. My wife had a massage which was excellent. The pool is very cold and the jacuzzi is nice although a member of staff sits in to observe you (we felt this was odd). Breakfast - food was good, service was slow and server was forgetful. Overall though it was a good stay.

The Chatwal is everything a hotel should be and is in a perfect location. The staff is outstanding. Every detail was perfection. The decor is thoughtful and very well done; it is everything a traveler could want. Even my breakfast omelette was a work of art.

A 5 star hotel that doesn’t even have complimentary tooth brush and tooth paste. Amenities not replenished every day for a place that cost over $500 a night. When I checked out of hotel. They charged me $1600 when I already paid for the stay. I called and ask them about it and they said “whoops it’s an error”. No apologies no nothing. Now I have to watch the charge on my card to make sure it will dissapear in a few days. A mistake like this for the type of caliber hotel they’re claiming to be is ridiculously. Lastly, DO NOT LET DOORMAN CALL YELLOW TAXI FOR YOU. Doorman will offer to call taxi for you but they have some type of agreement with some of the taxi people. I was told the ride was going to be $85 then when I got on to taxi, taxi driver said it’s going to be $95. Then at the end of the ride he said that’s there is a $7 toll tax charge which makes it $102 total. He asked for my card to swipe it himself and I said no. I said I want to scan card myself. He got upset but let me pay. He did not show me the amount before I swiped. Noticed that after I got off the taxi, the charge was actually $117 which is more than what I agreed to pay for. I did not want to tip bc taxi driver was rude and was on the phone loudly the whole ride. He apparently tipped himself without my knowledge.