Conrad New York Downtown

We just wrapped up a fantastic long weekend at the Conrad New York, and we can’t say enough great things about our experience! From the moment we arrived, the staff went above and beyond to make us feel welcome. Every interaction was met with kindness, professionalism, and a genuine willingness to help, which made our stay truly exceptional. The cleanliness of the hotel was impeccable—every space, from the lobby to our suite, was spotless and well-maintained. It’s clear that attention to detail is a top priority here. The turn-down service in our suite was outstanding! Coming back to a perfectly refreshed room each evening, with thoughtful touches that made us feel pampered, was such a treat. I love the lavender night time balm and even managed to snag an extra to bring home! A special shout out to the front desk team, who helped us navigate the subway with ease. Their guidance was instrumental in making sure we got around the city smoothly, and we truly appreciated their patience and knowledge. We had one evening with rain and the bell-hop made sure we knew how to navigate the area with the least amount of exposure to the elements! We did have one “eh” experience at the Atrium, the hotel restaurant, but honestly, that won’t deter us from giving this stay a 5-star review. The overall service, comfort, and hospitality far outweighed that one minor hiccup. If you’re looking for a luxury stay with top-tier service in NYC, we highly recommend the Conrad New York. We’ll definitely be back!

Extremely poor check in experience that colored the entire stay!! Maya the front desk person who checked me in was extremely apathetic. She did not welcome, did not recognize me as a Diamond, did not go over the benefits (even when asking) and was dismissive even when I explicitly asked her about those benefits. She single handedly made sure I do not stay here again!

We stayed at the Conrad during a work + fun trip to NYC from Baltimore. We were checked in by Darwin, who, in all honesty, may be the nicest representative of a hotel we have ever met. He was jovial and kind and gave us EXCELLENT suggestions for meals. The Conrad should hold on tight to Darwin -- and give that man a raise if you can. He makes the hotel look good! Every aspect of our stay was perfect. The room was spacious and clean. EVERY member of staff we met - from folks we met in the elevator - to the kind gentleman who delivered a refrigerator to our room (can't remember his name, but we believe it was Rahman) - to the awesome guys who welcomed patrons at the door - was genuinely friendly. We left our phone charger cords jumbled up behind the alarm clock and returned to our room to find them neatly wrapped and wrangled with a Conrad brand cord wrapper! They leave no stone unturned in the effort to make their guests feel like the hotel is a home away from home. Located SO close to the 9/11 memorial and the Oculus, it is very easy to get around the city by subway. As civil servants, we typically cannot afford to stay at the NYC Conrad in any season other than winter, but it is now our favorite hotel in NYC. We will definitely return next winter. HIGHLY recommend!

Stayed here prior to Christmas. Was very expensive for the value derived, especially since they lost WiFi service and TV for half of my multi day stay. No one at check in even bothered to tell us about their WiFi and TV system being down nor did they provide any estimate for repair when asked about. They almost seemed like they could care less - not great customer service quality. The room was ok but again, very expensive for what it was. I get holiday pricing, but it was over $600 a night and I didn’t see the value. The service quality did not rise to the level of what we paid. There was only one restaurant on site and it was limited in offerings - best going off property to eat nearby or elsewhere - it is NYC after all. Uber and taxi were really the only immediate transport options - during very cold weather, it was a long walk to any nearby subway stations - I was with someone who could not walk those distances. Doormen never helped us coming or going. Housekeeping failed to clean the room at all one of the days, and I did NOT have the do not disturb sign on my door. Sugar wasn’t replaced for in room coffee (I see this often - why is it so difficult to do something so simple and toss a few sugar packets in for the coffee - especially for more than ONE person?!). Towels were nice and fluffy (a pet peeve of mine when they aren’t). Air conditioning worked fairly reliably - the room was too warm without it even during the cold weather. WiFi was spotty at times. The hotel is attached to a regal cinemas theater complex which was nice and it is close to shopping downtown and the Oculus is a short walk away. All in all the hotel felt too isolated. Views were not great either given where the hotel was situated. I probably would not stay here again.

Booked the Conrad as part of the AmEx fine hotels and resorts. It’s cheaper than the midtown hotels. It’s a step below luxury, but for the price point I consider it excellent. I like the all suite concept. You get more space here than at any other NYC hotel I know. Being downtown has pros and cons. On the downside, it is a subway or taxi to pretty much anywhere. On the upside, it is quieter. If you want to avoid street noise, this is your spot. As others have written, the showers are truly exceptional. I thought I was standing under Niagara Falls.