Gansevoort Meatpacking NYC

I travel often and have stayed at many hotels across the country and abroad — and I’ve never experienced anything like what happened at the Gansevoort. After returning home from my stay, I discovered that two personal items — a pair of shoes and a bottle of perfume — were missing from my luggage. These were not left out in the room; they were packed. The shoes were in my suitcase and the perfume was in my bag. I called and emailed the hotel immediately upon realizing, only to be told later that they don’t believe anything was missing — implying that I made it up. Why in the world would I fabricate something like this? This is not about the money. It’s about the unsettling feeling of knowing someone went through my things. That violation, combined with the dismissive response, was deeply disappointing. Unfortunately, that wasn’t the only issue. The front door staff routinely stood and watched as guests struggled with the heavy entry door — including my 13-year-old who was carrying multiple coffees. Not once did anyone step in to help. Basic hospitality was noticeably lacking. I had high expectations for the Gansevoort, and the property itself is lovely. But the security, staff engagement, and accountability fell far short of what you’d expect from a hotel at this level. Would I return? No. I value trust and care in hospitality, and sadly, that was missing here — just like my belongings.

Loved this hotel. Cannot believe it is only a 4 star hotel. Rooms and facilities are perfect, and the location is fabulous. We found it the perfect escape from hustle and bustle of NY after a day of sightseeing. Meatpacking district is an absolute gem of an area!

This is my favorite hotel in NYC. The staff is amazing from the managers of the restaurant to the doormen and security. Great food and hip vibes. Clean, comfortable, views and the location is the best in the city. Close to great shopping and restaurants. The Whitney Museum and Skyline entrance is right around the corner.

This hotel is amazing. The staff was a group of the most helpful people ever. Erika and Gabriel at the front desk were so kind and willing to make my stay delightful. Gem the doorman was the best. Charles the head of security was so friendly and made me feel safe. I would recommend this establishment to all. Thank you all for making me feel special and safe.

Gabrielle and Jacob at the front desk ROCK! Also the entire bell staff and door team, FANTASTIC! Love this hotel! Service is awesome, rooms fantastic and clean! Amazing location…we even got up to enjoy the rooftop pool….in MARCH! Thank you to the entire team who made our experience as well as my sister in laws 60th super special! Awesome!